Most of the positive reviews are for the service staff, who are all kind and friendly. They attempt to do their jobs within the limits of the rules and regulations set by FirstKey and most times the responses are prompt.

Specific to the service received by FirstKey, the company seems to be 100% profit driven and have no concern for keeping their tenants comfortable. The company does the bare minimum legal-wise to ensure the home is habitable and no more.
I don't believe they inspect the properties they own before making them available for rent, so there are issues the home may have that are not apparent until a tenant has moved in. Because of this, its a crapshoot on whether you're get a comfortable home or not. If you run into any real issues with the property, be fully aware that FirstKey will not attempt to correct the situation, and will immediately start to let you know how everything is the tenant's responsibility and not something they will address.
The home I rented with FirstKey is borderline legally rentable. When in the first month of moving into the home I noticed issues with the foundation, which I promptly put in a service ticket. When you look at both front doors, there were noticeable gaps all around where you can see the outside. A tech was dispatched immediately and the only thing he was able to do realistically was attach some rubber "stoppers" at the top and bottom of the door to attempt to address the gaps in the doorframe and was supposed to put in a request for the foundation to be address, nothing happened. So now, when it rains heavily, there's water at the front door. Some of the cracks have also allowed critters in the home, and to date I've had scorpions and 2 garden snakes slitter right under the door.
The property had issues with the water pressure in the hallway bathroom, so the tub wasn't getting hot water and the toilet isn't completely flushing. Both were also promptly addressed since it was still within the 1st month of me moving in, but as I was pointing out the general quality of the shower stalls (cracks in the shower tile, some type of black substance falling from under the tiles, and the tile not being sealed to the wall) and was told FirstKey considers that to all be cosmetic and not requiring a fix. Neither bathtub faucet works 100%, and the water pressure is "questionable" at best. I have to keep a bottle of water next to the toilet so that it can be completely flushed. The sink faucet caulking is coming up, and I had to bleach the walls to kill whatever that black substance was.
Another issue the property has is that the repair work done from the last occupier wasn't done effectively, and all the "repairs" have since come undone. There were large holes in the master bedroom, and hallway walls. When I first moved in I asked for these repairs to be redone as you could see the cracks re-appearing in the spackle "patch" job and was told that was cosmetic and no need for the repair to be done. These cracks have grown over time, and while the holes haven't re-appeared, there are 4 obvious areas in the walls where there's damage.
The kitchen counters were not properly installed, and are now warped. The are areas of the kitchen ceiling where water damage is so extensive that the ceiling is drooping and you can see the drywall paneling that was installed as the drywall tape is coming off. The kitchen cabinets were missing shelves, so I had to go to Home Depot and purchase wood to have kitchen shelves. There were also several knobs missing, which I was also able to purchase replacements that closely matched what was there.
The current major issue concerns a pipe bursting in Jan2024 that was not fully repaired in Feb of 2024, leading to mold growing along one interior wall and every time it would rain the carpet would be soaked through for days. During the initial repair, I called their maintenance line to inform them twice that the 3rd-party company FirstKey hired to perform the work was not completely fixing the house, and causing more damage but was told it was no issue. Fast forward to June/July, and there's mold growing and wet smelly carpet. I was then told I was the cause of the problem because I didn't clean the gutters... EVEN THOUGH where the leak was there were no gutters. The maintenance department then cancelled my service request after I refused to pay to have the gutters cleaned so I had to call local code enforcement to get something done.
I still don't have a fully functional central AC, and have had to resort to window units to keep the home comfortable. This led to an issue with the electrical where the house would trip the circuit breakers several times a day. I put in a request for it to be fixed, only to be told again I was was the problem. After about 2 months I put in a request again, and another tech came out and tested the outlets. It turned out that one of the window A/C units was plugged into an outlet that was faulty and once he replaced that the house has no no more circuit trips however FirstKey wants to charge me a $100 service fee because I evidently was also the cause of the house tripping by having 3 window A/C unit. Note they have made no attempt to address the cental A/C unit not cooling the house adequately to cause me to NEED window A/C units.

Here a little update what I've been dealing with for the past couple month… the struggles with my property management company.

FirstKey Homes is by far one of the worst property management companies that you can find. Beware that they will rip you off! The way they do business and treat their renters is as shady as can be.
I have been renting a house through them in Cape Coral, Fl for the past year.
As everyone knows, we have been hit hard by hurricane Ian last year in September.
Just three days after the hurricane, I reported all the damages. The house lost about 90% of its shingles, screens were ripped or completely gone, the soffit on one side of the house got ripped out, rain gutters blown off. Everything was documented with photos and reported through their online portal and also via phone. It was summer, so we have quite a lot of rain here in FL, almost every day. I told them that they would need to get the house tarped, as I was certain the condition the roof was in, would not give enough protection from any possible water damage. Last thing I needed was my things in the house get damaged as well by water leaking into the house.
Days past and one week later I called them again to inquire about them sending someone to tarp the house. Again, I was told it'll be taken care of.
It took almost 3 weeks until the house got tarped. Nobody ever contacted me to let me know when it was happening. My neighbors texted me to let me know as I was out of town.
Shortly after I returned from my trip, I had a leak in the house and water was dripping on my bed in the middle of the night.
Again, I documented and reported everything through their online portal.
Nobody ever called or showed up to check on the issue. A few days later I called them and told them about the leak issue from a few nights ago… apparently it wasn't a big deal to them.
I said that I'd expect someone to look into it before there is a bigger issue and mold may the growing in the walls or ceiling.
Nobody felt responsible again.
The only excuse I kept getting and keep getting until this day is that we had to deal with hurricane and they are trying their best. Many people are in need of help right now.
October went by and so did November.
All of a sudden I received an email about my lease expiring on January 10th and I was asked to log into my profile online to checkout the lease renewal. I did and almost fell off the sofa… let me remind you about the condition the house was and still is in. They were raising my rent by $400, which is about 20%! I sent an email asking them if they were serious and how they would justify the increase for a property that's located in one of the hardest hit areas by the hurricane and nothing had been fixed. We are going on 5 months now and still… nothing has been fixed since then! NOTHING!
Nobody ever responded to my email. Instead I kept getting lease renewal reminder almost every week and phone calls. Every time they called me about the renewal I would unload on them… tell them every time about what still needed to be fixed here at the house and when I would hear back. Also I told them that any increase would be ridiculous! Every person I spoke to 'apparently' took notes and forwarded my comments to the local agents. I was told so at least 4 times. In regards to my issue with the rent increase, I was told that will be handled by the property manager.
I received emails with the name and phone number of a roofing company, which made me blow up again and resulted in me sending them an email…

"Hello Kim,

It is not my responsibility to run after the company to give me an update about the roof.
I am payimy you, First Key Homes and not them… so I expect you to have them contact me.
First I need to constantly remind you that I need the roof tarped, even though I reported everything just 3 days after the hurricane and now I have been waiting to hear anything regarding a repair.
My neighbors next door have the same company here working on their roof right now and he asked them if they have any work order for me, which he declined.
So not sure what is happening here, but it doesn't seem like anything has been happening so far.
And on top of all that I am being constantly reminded to extend my lease, which is ridiculous, as well as the increase that you are requesting. With the house being in the current condition, there is no renter that would pay this much money for the house right now or even sign a new lease.
Also nobody has ever reacted to the water damage that I reported weeks ago!
All my concerns seem to have been ignored so far.

Just for legal purposes, I also wanted to put this in writing now, as you have many recordings of me talking to someone at First Key Homes already.

Thank you,
Carsten "

The holidays passed and of course nobody ever got back to me.
I spoke to one of the renewal people shorty after New Years. She said that the increase was based on the local property values and increases in the area and there was nothing she could do. It was up to the property manager here in the Fort Myers area. ‍ So she referred me to the same people who would never respond to my emails or return my phone calls - awesome!
The online portal however showed the same rent for the month of January.
So I paid and as of January 10th, I'm on a month to month basis.
A few days ago I received an email reminding me that my rent payment was due in one week.
I logged into the online portal and almost fell off my chair. They did increase the rent and also added an additional amount for the 20 days of January that were past my one year lease. Basically they want a bit over $2800 now.
Needless to say that I sent them an email telling them that I never accepted the increase and won't do so until everything has been fixed in the house. The email was sent to the renewal team and every property manager and administrator here in the Fort Myers area.

Their response was priceless…
They wanted me to let them know if they had to give me my 60 days notice or if I was going to pay the rent as requested.
Then I got an email from then local property manager:

"Hello Carsten, As of January 6th First Key Homes sent an email stating storm related work orders have been in transition with the construction team. The roof is priority and is on the list of many homes pending to be repaired. Our construction team are working diligently with our vendors in getting these homes repaired. Please reach to t Jannifer Delfin who is the renewals specialist as I do not have any say in resident lease renewals. "

She is the same person, who told me that she wasn't able to help me with that, as it was up to property management here in FL.
So… I emailed her again and got the following response:

"Hi Carsten,

We value you as our resident. Regarding of your rent price, we can't adjust it.

We do re-evaluations on all First Key Homes properties annually which may result in a rent increase. Our pricing team will take a look at similar properties within that area and they are also keeping up with the fair market rate of your current property. Our pricing is firm, and the rate that has been offered to you is the best and lowest rate available for this property."

It is by far the worst management company I ever had to deal with.
To them all that matters is money and they do not care at all about the people they are renting to.
Stay away from this company, it's not worth the headaches and trouble!
But if you like feeling ignored, ripped off and taken advantage of… this is the company to give your money to.