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Anthony Echevarria made a mistake in the move-out scheduling, and then he made me pay for his mistake and charged me 1 extra day's rent. And I sent email after email, but no one responded or got in touch with me. I just lost my hard-earned money because of Anthony's mistakes. And then I have been emailing them, and no one has responded to my email. Very bad. Do not recommend.
I moved into a rental home in Douglasville GA. It was a horrible experience. Maintenance was horrible I went without an air conditioner for 4 days. My house was over 89 degrees inside. The maintenance man knew absolutely nothing after 5 days they called in a professional from an air conditioning company took him 10 minutes. I move out spent 2 days cleaning that house and they took my deposit of. $1800. Read the lease, hire a company to clean your carpets and your house or they will find anything to keep your deposit. I had pictures and that didn't matter. They charged me for picture holes. Consulted an attorney and was told the only thing I could do was go to court. And there was no pre inspection when I moved in. Do not rent from them. I have never had my security deposit withheld and I have always rented.
Do not rent with FKH if you plan staying more than a year. I've been paying 1990$/mo, rents in the area have gone down about 1-2% in last year. Today FKH sent me a letter offering "early choice" (3 months ahead) lease renewal with, drumroll please, 18.3% increase in my rent to $2355! So thats 20% increase relative to market. They rent much bigger buildings in the area for less money on their own website. Also most trees around the house were cut down in past year so now it looks like a cement lifeless disaster. Needless to say, looking to move elsewhere when october market will be flooded with properties. AVOID this company. Not going to try negotiating Im over it, will rent from a private landlord not a corporation that doesnt care about its customers.
SCAM. They tell you that they don't check your credit and they go to your debt to income ratio between me and my fiancé. We made well over the 3 times amount that is required. So we filled-out the application paid all the $165 application fees and got denied because we were told they do not check credit but that is why we got denied. They said our credit rating was too low. Save your money, go with another company.
According to Jeff Hancock it appears that there was an undercharging error in the previous months where my electric bill was significantly lower than the average. He stated that charges of $55 in the past was unusually low, and unfortunately, this was not reflective of the actual usage. To correct this discrepancy, the recent bill has been adjusted to include the amounts that were undercharged previously. According to the bills received, there should only be an increase of $30 per month. This will reflect an electric bill of $86.00. From the time my lease began in August- to now with an added $30 will be a total of $270. According to the bill I received from Firstkey, I currently owe $701.04 and my ELECTRIC BILL ALONE will at least $250. A monthly increase that is 5x more than the original price is unfair renting practices. This coupled with an increase in my rent by $180 makes this practically impossible to pay.
I am a teacher and I am not in my home from 7:30am to 4:30 pm therefore it is impossible my electric bill should have an increase of over $200 a month. I am requesting a bill adjustment and a rate increase that reflect the meter readings as noted on my bill.
I would also like to bring to light that this increase comes within 60 days of my lease expiration. This makes it almost impossible to find another home in time.
Beware! My property manager Jessica is embezzling money in the Jax/Orlando area! Very unprofessional and needs to be fired! Please look over your utility bill! Call the local utility company to get your original bill! I'm supposed to get a credit but I'm calling a lawyer. Get THIEVES LIKE JESSICA OUT!
Summary of the review is do NOT rent from FirstKey. If you need reasons why, have fun reading.
I don't even know where to start with this review because FKH was so bad to live under. During the application process they were great and attentive. They walked us through step by step to make sure everything was set, and then once we signed our names and started moving in, it's like they forgot how to communicate.
The ONLY reason I'm leaving one star is solely for the individual maintenance guys that came over when we put a request in. They were always very sweet and helpful. However, the amount of time between when we put the request in(multiple times), and when they were sent to us, was so unnecessarily long because FKH decided it wasn't something that qualified as a priority to them. As an example. We had 2 bathrooms in the house, and the master bath toilet stopped flushing. We put a request in and got no response. So 24 hours later we put in another request and they came back with "since you have two toilets, we won't be sending someone for a few days.". We called them and told them we needed someone to come over, and they eventually sent someone 4 days after the initial request.
Another big one is they're so incredibly irresponsible with your money. If you rent through them, you pay them and then they send that money off to the companies in charge of everything else. We were all very good at sending our rent 2-3 days before it was due. On 7/31/23, we lost our power for a total of 5 hours. When we called the energy company, they said they hadn't received our payment from FKH. After numerous attempts at contacting FKH, someone finally answered and actually had the audacity to try and gaslight us that we didn't pay our July rent on time even though it was paid 2 days before July. So this showed us that not only does FKH not know how to communicate with their tenants, but they don't even know how to communicate with the companies they should be paying on our behalf.
You would think moving out would be a relief because we no longer deal with them. 2 of us called on separate days at the end of February to verify that we would get a prorated rent since our lease ended halfway through March. We were both told by 2 separate people that as long as we call and pay with a FK representative, we'd have a lower rent to pay. They decided weeks later that rather than follow through on what they said, they were actually going to withhold our security deposit and told us we owed money and claimed that we're late on paying rent even though we had called and paid prior to March even starting. They're also claiming that there was severe paint damage in a bedroom that was used as a storage room where nothing was on the walls which means they're pulling reasons out of thin air to not give us our deposit back.
If you're looking to rent a home, rent from literally anyone else because there's no way anyone else is as bad as FirstKey.
Despite maintaining a flawless record as a tenant—consistently meeting rent deadlines and caring for the property—I encountered significant issues upon vacating the premises.
I was surprised to find erroneous charges on my final statement, including a duplicated rent payment and an exorbitant $300 fee for trash removal, despite being informed of a $25 charge for this service. Immediately, I sought to address these discrepancies through multiple communication channels.
However, despite numerous requests for assistance, I have received no response. Additionally, when I sought to escalate the issue by requesting to speak with a supervisor, my calls were abruptly terminated.
I would caution prospective tenants against doing any business with this company due to their failure to address legitimate concerns and their apparent indifference towards customer satisfaction. Proceed with caution.
***3/13/2024 - I had a local news channel contact me wanting to hear about my personal experience(s) with Firstkey Homes & additional details regarding the mountains of negative reviews!
***3/12/2024 - I guess I have to create yet another bad review, just to get a member of the local office to call me. It's pathetic. Please, before leasing from this company, read the reviews on Google & the BBB, and go join the Facebook page "Firstkey Homes Tenants". My god, some of the stories people have shared about how this company has treated them is just awful. Please do your research & don't become the next victim.
**3/12/2024 - This company is attempting to raise the monthly rent $635 more then what the when I first moved in just 2 years ago. In November 2021, rent was $1845, they are now trying to charge $2480. Keep that in mind when looking to move into a Firstkey Homes owned &/or managed residence.
Horrible experience with this company. Have been a tenant of theirs for roughly 2 years. Maintenance request go unresolved, random harassing fees added to monthly invoices, utilities getting turned off due to non payment on FirstKey's part (utilities remain in their name), etc. I don't even know who my Property Manager is or not do I have a direct point of contact. Do your research before applying for residency with this company, they are border criminal behavior.
Samantha Fondren was amazing. I had such a bad experience with Firstkey homes in the beginning but Samantha's restored my faith and got me into my new home. I am so happy. Bless you Samantha.
This company is the worst. It's hard to get in touch wit the local office about problems in the home. 7301 Ashley oaks dr had a pipe bust while we where out of town. Came home to the house flooded. They terminated our lease instead of trying to put us an another home. Da house was deem unlivable, and we Ben having trouble with this company since the first day of move in. When you go to the local office off Kirby and quince they are rude and unprofessional. Since we moved our stuff out they have the house up for rent with out doing the inside. The house had mold, water damage and under tub hell of mold they didn't wanna clean because the said it would cost them to much. Pipes underneath the house back up and they sent someone out to fix it. They gave them the estimate on how much it would cost to fix, they turn it down saying again it cost to much. I have pictures to prove everything I'm saying wit all the emails requesting them to come fix it
***To everyone who Firstkey Homes neglects call your city! I have so many horror stories. I have wasted so much of my life stressing, calling and emailing getting nowhere! I called the city of Deltona they were so helpful and easy to talk to on the phone. At my door within an hour apologizing it took them so long to get to me. Insane!
Now they will do all the work and if Firstkey Homes does not do what they are suppose to they will pay and the city will deal with them, not me.
A petition has been posted change.org
"Demand Better Maintenance and Tenant Care from FirstKey Homes"
Hi I've been a resident 5 years about two years ago my water began being disconnected periodically come to find out my no occupancy of tenancy inspection was done so they couldn't put water in their name the became fed up with the village and gave all of the tenants that lived in that village 60 day notice told us we can reapply with first key homes but my application was denied because of credit then a supervisor got in touch with me and said because I'm on section 8 I should've been approved without credit check and the I was approved first house squatters moved in second hse after months of me kinda staying on the lady it past section 8 inspection but the couldn't past the village inspection 3rd hse 2 months after signing my lease and me driving like 30 miles to give my paperwork to the office they sent it to section 8 then didn't show up for two inspections… Then I get a email from the property manager saying she accidentally took me off the house and the immediately rented it to somebody else and it's nothing I can do but I can contact there leasing agent and start over I've been living on a month to month for a year my stuff is packed. This situation is so stressful I'm disabled with children I have heart problems I'm in and out the hospitals 3 surgeries since this has started for blood clots….
This was a terrible experience for us. Company communication and customer service was terrible. We asked for a refund 24 hrs after the application fee and were denied. We spent a couple hundred dollars which was unreasonable on a application fee. Would never use this company or recommend this company to anyone. A complete scam!
My family and I rented from FKH December 2022. A month after moving in we had several maintenance issues from the kitchen sink leaking, garbage disposal not working, back patio lock not locking or latching properly and lastly my HVAC system was out of wack. I had to put several work orders for all those issues mentioned and every time maintenance came they call themselves "resolving" the issues when in fact it wasn't! FKH will charge renters for every little thing. They tried to charge a maintenance fee for the garbage disposal stating that it was our financial responsibility when it was never working properly when we first moved in. They had us go through the whole summer with a broke Ac unit and did nothing bout it and it was hell having to deal with the unbearable heat all summer long because of the lack of urgency from maintenance bout the AC issue. Lastly we had to celebrate thanksgiving with NO working fridge! Our fridge was broke maintenance came out a few weeks before thanksgiving and stated a part needed to be ordered, at this point the freezer part was the only side that was working. The fridge was NOT. When the part came to the house we placed a ticket to have someone replace it. When that maintenance worker came he stated that it was the whole fridge that needed to be replaced and that he didn't know why the previous worker ordered a part ( this is was 2 days before thanksgiving). He made a few calls to his manager who he said told him that they will need to replace the whole fridge and that he would be back to replace it before thanksgiving! Well 2 weeks later we finally got our fridge! We had to throw everything we couldn't save! We had no fridge / freezer and had to throw away so much stuff because of this issue. FKH did not care nor did they offer to compensate for the lost groceries. I do not recommend anyone to rent with this company if you do I pray that you have a better experience then my family and I. Glad that we didn't renew because they told us last minute ( days before the renewal) that we have to moves anyways because they are selling the house!
FKH approved me for a house. I payed the deposit and signed the lease.how come a week later someone else moved into our house.FKH claiming it was squatters. So squatters can take the lock pad off the door, decorate their house for Christmas and park their car in the driveway?And to this day, they still living there? No.FKH was sloppy in this process. They gave my rental to someone else. I don't trust them and they are liars!
I signed a lease and paid a deposit on a unit i was approved for. Why is someone else living there within a week of MY APPROVAL. How is it that you let someone else move in under my lease agreement? And didn't bother to call and let me know. Why approve me for a house and not follow up with it. I DO NOT RECOMMEND FIRST KEY HOMES TO ANYONE. ALL THE REVIEWS WERE RIGHT AND THEY ARE TRASH!
Mr. Shaun came for the second time and once again he was absolutely great and kind. Thank you for your excellent service!
The move in team was great no complaints there. Now the customer service was poor. I would call to dispute a charge and no response back. The year or so I rented there I several times and nothing. The move out team that is there to collect Brandi was very nice at first but would try to negotiate payments she says I don't have time to follow up your payments every months. Her voice sounded frustrated and angry. Would never rent from a first key nor will I recommend my family or friends.
Carrie worked so hard to help us get our lease signed...we were having issues by no fault of FirstKey, it was our mistake and she answered emails late at night, called me back first thing in the morning. We talked and talked trying to get our issue taken care of and she did it! We are signed sealed and delivered! I would give her a 10 star review if that was an option! Cant wait to move into our new home! Thank you!
We rented with the first key for 3 years. Every year they would increase our rent for more then 200 $ each time. They never provided us with the hurricane home shutters and when the Yen broke 2 windows completely they said it's our responsibility to install new and then finally replaced them like 7 months after. They AC was old in the house and we had to stay with no Ac for weeks and no heat in the winter. Slow to respond to fix anything but fast to take money and charge you for the service the landlord should pay provide to renters free Very awful never again we deal with them
My house floods all the time. But they wanna charge me instead of fixing the issue. Was charged for plumbing even though the plumbers said it was because of sticks. But I was charged 2 months later a when asked why they said it was because of a sock in the drain. But NONE of the plumbers said it was a sock when I talked to them. My house still floods. But no one cares. I told them it still floods but Carol Manor says they won't remove the charge. But did say anything about my house still flooding. Horrible
I would give zero stars if I could! Do not even waste your time and money with this company. They are the worst! Customer service is incompetent, maintenance requests are cancelled and you're not even contacted about it, the utility billing is posted late and then you end up paying double for the following month. Absolutely unacceptable service!
Maintenance is such an inconvenience with the hours a tech is able to service an issue. I'm not sure how they haven't figured out a way to house on call techs. My house was marked "move in ready" yet I'm on my 3rd leak, 3rd a/c breakage, mold, incomplete tickets marked complete with no issue resolved. 0/10 do not recommend.
Impossible to get in touch with management. My wife and I moved in a little over two months ago, and I have not been able to pay rent using the online portal due to fees on the account by past tenants.
I have spent numerous hours on the phone and on hold with first key, and have now been told that he would be removed for the third time.
Anytime you call for assistance with your rental, it puts you through to an off-shore customer support center that usually says it will be 24 to 48 hours before anyone in your local office can reach out.
When the local office finally does reach out, they insist that there's nothing they can do about an issue or just pass you off to another department.
My wife and I have still not been able to get the key tar mailbox, or receive an email at our address.
Absolutely disgraceful customer service and ethics for this company.
Date of experience: August 01,2023
