Firestore Online

Place is a scam they have no pellet stoves they tell you it's damaged 5 to 7 weeks there waiting on manufacturing place is a joke there not in the us there website I looked up the address it's a house call bbb get them shut down

Wife order a embroidered Hat in November 2021 just got in mail may 25th 2022. Multiple calls to them with no response. No discount after bad service. Very unresponsive. Will take Business some place else. Told local fire department to not order from either. You are in the customer service business. Might want try harder.

This business is a scam billed my credit card and never received my badge don't order from this company they will take your money and you get nothing but a bill I am getting in touch with the better business bureau

Have ordered here in the past due to decent pricing, but won't anymore. The customer service is AWFUL. I've called a few times to check on my very late order and the same guy answers the phone every time. He always promises to call me back or email me but never has. I've been waiting 47 days for an order that was supposed to take 15. Email support never gets a response at all. They've basically taken my money and haven't given me a product or any explanation. Shop somewhere else.

Don't get fooled with Firestoreonline site. Items on the website are mostly out of stocks. They don't have warehouse, only drop shipping which cost more money. I spoke to customer service rep and he don't even know what is going on with my order. I have absolutely nothing positive to say about this company and will not ever recommend them to my family or friends and will not ever order from them again. I am frustrated with calling and never getting this problem solved. I feel that they could care less about customer service. NEW management? LIARS!

The title says it all; ordered two pairs of EMS Pants back in October of 2019 for the total of 144$.

Been given the run around on why I haven't gotten my order. They finally got back to me from I guess another Customer service representative; saying sorry. I couldn't get a refund do to something with paypal... I still haven't gotten my refund or my product and its 02/28/2020. I've opened up several BBB cases against the company only to see 1. Their not accredited and they sell equipment and 2. Bad reviews, some are very true.

You have my email and phone *******@firestoreonline.com give me a call or my product I've ordered or my refund.

When I ordered my items I was told they would arrive in 7 days. After 12 days I called to find out where my items were. I was told they had not even shipped because they did not have them in stock. I was never notified of a back order problem. I went to cancel my order and was told they did have them and they would ship that day. When the items arrived a few days later it was not what I had ordered. I called them again to fix their problem. I was now told I needed to return their mistake before I could get a refund. I had to threaten to contest the charge with my credit card company before I got the return label needed to begin the refund process. I am pretty sure I will have to still contest the charges since I have little faith they will refund my credit card payment. Not sure how a company stays in business with this kind of service.

I ordered a beach mat last summer, a year later and several attempts to reach them now I realize that their website no longer exists either. The first time I emailed them I got a response saying that it was on the way but their site said it had not shipped but preparing to ship. Then I received an email saying it would be here by August 26 2018 yet it was already August 27th. The header claimed August 6th. When I emailed back telling them the date they were giving me made no sense at all because it had already passed I got no response. I sent several email attempts after that and still no response from them. So dissappointing! Now I will paste the email I recieved that I copied...(Please note the email date and dates given, Very contradicting!) >>>>>>>>Your Order Will Be Delivered By August 6th - Apologies For The Delay Due to Extremely High Order Volumes :) Re: ORDER UPDATESPLEASE READ
Inbox
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Fire Fashion <*******@gmail.com>
Aug 27,2018, 5:26 PM
To me

Hey,

Due to extremely high volumes of orders recently there has been a delay getting all of these shipped, but we can assure you that you'll receive your order by early August 26th 2018 at the very latest

Our small team means we've struggled to get back to everyone as quick as we would have liked, so hopefully this reassures you that we have seen your message and your order is being taken care of, regardless to whether you have received a direct response to your query just yet.

Please don't worry that your order has not been delivered yet. Most orders are still delivered within our specified delivery time, however some have been delayed and we offer our sincere apologies for this!

In the meantime, please refer to our FAQs page for answers to some common questions.

Thanks again for shopping with us :)

I DO NOT recommend Firestoreonline... Literally such a nightmare to work with. I ordered Husband's uniform along with equipment from them (located in Edgewater, so basically local) because the EMT program only allows you to purchase from two approved stores (Firestore or Cubico). We reached out to them through email several times, no correspondence with updates on our shipment. It had been in "Awaiting shipment" for days. Friday comes and STILL no updates. My husband gets a hold of them. He is trying to be understanding but they basically run him in circles. No resolution until Tyler pushes for one that they didn't want to offer. Go to find out, our package had been set aside with no intention of shipping. We paid $15 just in shipping alone. The man said he would send it out and we may or may not receive it by Saturday(today). & that he would refund $5 for shipping. Well the package arrived BUT with ONLY one item out of the two that were NEEDED. They also refunded the entire amount for the one item we needed that we didn't receive. Which the cancellation of that item was NEVER discussed. So upset with this place! Mind you, I placed my order at the BEGINNING of this month. Their website advertises a tracking number 24 hours after order placement and then same day shipping excluding a group of items which we had none of. We received no updates, no correspondence with our items PLUS a canceled order. Do not recommend.

Ordered Dutywear Deluxe XXXL Fire Gear Bag with custom embroidery, upon opening package found gear bag had very sharp slice in it as if were cut on machinery? I contacted their customer service and sent pics, "#firestoreonline" implied that I had cut it opening the bag. I sent pics of the shipping bag with comparison to where the cut was on the gear bag to show that would have been impossible! It's been almost 2 months now and I have yet to receive a replacement and the damaged bag was already sent back!