Firestore Online

Two weeks ago, I ordered my smith and warren badge along with my customize personalization details and upon receiving last week, I could say you meet my expectation for my badge. One more thing, I noticed the built-in tool where my personalization details save in my account which I could repeat again my order much easier.

I ordered a gear bag and never got confirmation that the transaction went through. I called them and couldn't reach a live person so I left messages trying to confirm the order went through. I needed the bag so I bought it from another vender. Two weeks later, tne bag I ordered from firestoreonline.com shows up at my door. I waited to try and return the bag and after two week I finally decided to return in, still new with tags and unopened in the plastic bag it shipped in. Firestoreonline customer service representative to. D me since it was 30 days past the order date I could only get store credit! I had him check the shipping date and he confirmed I had only had the bag for 12 days, but their policy is 30 days from the when the order was place. Ridiculous! After some back and forth and talking with a manager, they agreed to refund my money but only if I fill out a return form and email it to them. 3-4 days after emailing the return form I've received a return authorization that shows I will only be getting 75% of my money back ( due to a 25% restocking fee?) and that they need to receive my return by the 11th. Today is the 4th and it's also the Friday before Labor Day weekend. So basically I have 4 business days to ship a bag across the country ( the same bag that took 2 week for them to get to me) in order to get back 75% of my money. Absolutely absurd! I feel like I'm being scammed. Don't waste your time or money on friestoreonlne.com!

Got a fire gear bag with customized embroidery logo in 5 days. My 2nd order from FireStore and I've been super happy each time. Thanks again for your great service and fast shipment of my purchase.

I ordered a customized logo on a job fleece and received it quickly. Great quality in the stitching and must say the online ordering was very easy to use. The job shirt itself was at a good price and is very nice quality. Overall, I am impressed with your service and speed of shipment, especially for an item which is customized. Thank you again Fire Store Online.

I ordered a pair of uniform boots from FireStoreOnline.com for my job as a law enforcement officer. Others at my department recommended this site as they had purchased. I ordered on a Monday and received my boots on Friday just as ordered. Overall, they did a good job of delivering my product as promised.

I did need to return these for a larger size so I contacted them using their online return form. I received an email the same day with return instructions and sent my boots back. I was happy to learn that there was no charge for the replacement shipping.

Only reason I am giving 4 stars instead of 5 is that I had to pay to send back my boots - but they did pay for shipping my replacements. Overall I will order from them again!

I ordered the wrong color boots and contacted Jeff with FireStoreOnline for help. Jeff assisted me with a quick exchange and I was amazed when my new boots showed up in just 5 days. Thank you to the FireStoreOnline team and especially to Jeff for giving me the very best service.

I've ordered 3 times so far and received my package within 2-3 days every time. Very satisfied with their service and prices as well as the selection of fire rescue items.

FireStoreOnline is a poorly run business (if not a scam altogether). I mistakenly ordered from this company after getting them confused with the firestore website (similar name) which has great reviews. I ordered a pair of boots through their website. I did not receive an Email stating the boots had been shipped so after about 4 days I called to figure out what was going on. I could immediately tell from the unprofessional answering message that I was in trouble. After I left a message (they undoubtedly screen calls) a gentleman (foreign) returned my call and stated that the boots I had ordered which were listed as "in stock" on the website were actually discontinued. He asked if I would like a different pair of boots and I said "no, I just want my money back". He stated that my money would be refunded in a couple days. A couple days came and went, so I called back. Sometimes I would get an answer and sometimes not. The response was always "you're money will be refunded in 1-2 days". After a few more phone calls and a couple of Emails, I eventually got my money back on day 14. I was shocked that I actually received a refund. I believe the employees only work Mon-Thurs which amazes me considering the poor customer service. I would think they would be striving to improve their performance. I would urge consumers to look anywhere else before purchasing from this website/company.

My experience with Fire Store Online is one of great frustration over very poor service. I purchased Uniform Shirts that were supposed to be of high quality brand name, and they were not of the quality and sizing I expected. I paid for initial shipping, and when trying to get return authorization it took several days to make contact with customer service. I then had to pay a high cost for return shipping. In addition to paying for shipping both ways, I also have to pay a 10% restocking fee, I now find out that credit for the items returned will take nearly a month. I would never recommend doing business with Fire Store Online!

I thought this company was pretty cool. I ordered the shirt i wanted, it was a nice fit and it was exactly what i asked for. I even added in the costumer notes section that i'd like them to add a harry styles picture, just for laughs, and they printed the picture onto a key-chain! It was really cool of them to do that. The company didn't mess up my order, or send me through any hassle so i appreciate it and hope they keep doing their thang!

My debit card was charged for an order they say was never placed. When I called the number on the transaction from my bank account, the customer service clerk stated it was not their number. Hmm but it had their company name, listed in Florida, and they answered the phone number that was on it. He kept telling me there was no way my account was charged as he had no order for me, well how did they get my card info if there was never an order, and the charge was for the amount of the item ordered plus shipping! Second call back, he hung up on me when I asked to talk to someone else like a manager. Yes hung up on me! Mad is beyond the words! BBB will be getting notification of this!

Worst return policies I think I've ever seen. Not only are refunds reduced by 10% for restocking fee (bad enough), but if free shipping was involved, then your refund is reduced by the shipping cost to you. Add to that your return shipping costs and a $120 purchase could easily cost you $40 to return (as in my case). Interestingly, I reviewed the "refund" section of their policy beforehand, but this practice was not clear in that section. It states that shipping charges are not included in refund, but does not specify which shipping charges so I assumed this meant return shipping charges. The policy to charge shipping charges to you is clarified elsewhere, not in the "refund" section. There are more reputable places to shop online like zappos.com; they have a 365-day return policy (vs. 30 days for firestoreonline.com), free shipping AND free returns (they send you a return label).

Ordered shoes which took over a week to ship out (and 2 weeks total to receive.) I ended up having to return my order. Their website says that all refunds will be made within 14 days of receipt. It has now been three weeks an I still do not have a return. I have left two messages on their voicemail and sent 2 emails- none have been returned. When I can get through to them (Monday - Thursday 9-5 EST) their phone lines have a terrible connection and I can barely hear the rep. I have been told three times now that my return has "gone to Accounting" but have not received a refund yet. Getting my bank involved tomorrow.

I ordered NAVY BLUE $#*!ies Women's EMT Uniform Pants. This organization promptly shipped BLACK. Great fit, but I am REQUIRED to wear NAVY BLUE, not BLACK. After talking to the courteous customer service, I returned the hemmed BLACK pants requesting a credit for a replacement order. Promptly following the return, I received notification from customer service that the pants were LABELED as navy blue (clearly visual inspection is not required) and they returned the pants to me. I have pants I can't wear that I spent almost $50 for and they have closed the case. The positive comment I can make is that the pants fit great and the product was shipped quickly. Unfortunately, the organization only stands behind product labels. Will NOT do business with this organization again, nor would I EVER encourage anybody else to throw money away.

I ordered some women's paramedic pants and boots from this website. I received a phone call from them a few days later (waking me up as I work nights) to tell me the size 8 pants I ordered would be on back order for 10 days and did I want to change the size as the 7 was in stock. I declined. The next day I received an email from them trying to get me to change the size, again I declined. The next day they woke me again to try to get me to change the size. I had ordered up one size to be safe and the customer service rep went on and on about how they were true to size and did not shrink so I could get away with the size 7. I finally agreed to change sizes as it was clear to me they would continue to harass me until I did. The next day my boots arrived and were fine. Twenty two days later I had still not received my pants. I called and left a message which was not returned. The next day I called and got a person who said he would "look into it and call me back" I verified he had my correct phone number, he did not call back. The next day I received an email stating the pants had shipped (after I called). A few days later they arrived and are to small. Now I have to pay return shipping to get them back to them and shipping again to get the correct size I ordered in the first place. This will cost me triple shipping not to mention the time wasted and lost sleep. Avoid ordering from these people at all cost.