Fire Mountain GemsReviews 85

I recently purchased a beginner metal clay kit from Fire Mountain Gems. After only 4-5 uses, the butane torch that came with the kit will not work correctly. In order to turn it off, I now have to use a screwdriver to pry up the off button. This tends to be a little scary while holding a lit 1400 degree or so torch. I called Fire Mountain Gems to see if they would exchange the torch or refund it. They said they can't refund it because it was part of a kit, and I've used the metal clay out of the kit. In order to exchange it, they said they would need to test all of their torches in stock, which would take approximately two weeks, and that they would get back to me. The torch worked fine the first two times I used it, but failed after only two uses. I feel this is an unacceptable response on something that is an equipment failure issue, and the equipment failure has the potential to cause bodily injury and is a fire hazard. Poor quality item, poor customer service.

Fire Mountain Gems looks to be a site I need to do business with. Looking for skull beads for a few projects I want to recreate with upgrades, my wife directed me to firemountaingems.com. The variety of supplies for the home jewelry maker or craftsperson is pretty impressive. Can't say how well they deal with orders, but I like what I see so far. I'm going to go the step further and order some of these cool beads. Have a look, perhaps you'll see what I did.