Customer Service Experience:
Has been really great so far. The representatives that I have talked with have helped me find things, compare products and also assist with a tax exempt form for the school I work at. I know that on the other side of the live chat is an actual person and if I know if I were to call them I would also get an actual person.
The product:
I have loved what I ordered every time. I have also done my research. Do your research as well. If you want a specific gemstone, check the Mohs hardness level. Ask yourself if it is a good idea to use it for the item you are making. FMG is a member of American Gem Trade Association (AGTA). AGTA has STRICT requirements for their members in regards to where gems are purchased, traded, documented, and labeled online. FMG follows all of that. Yes, some of their things are sourced from China because that is where the gemstone is mined from. But you can trust that they are follow the Code of Ethics set by AGTA (https://agta.org/wp-content/uploads/2018/03/AGTA-COE-2016.pdf).
Two additional thoughts about the items. Please remember that the photos that are on their website are professionally done and taken in a studio with amazing lighting. The colors are also going to vary if you are purchasing gemstones. That is just how gemstones work. If you would like more consistency with color, buy glass or plastic.
My final point... return policy:
Do things get damaged in shipping? YES! My point is, read the return policy for EVERY company that you shop through. FMG is very clear about there policy (https://www.firemountaingems.com/customerservice/returns?navsrc=foot_ReturnsandExchanges). If you don't agree with it, then don't shop with them.

All that being said. Do your research, read the policies, I have and haven't been disappointed by this company.

My sister was ripped off for thousands of dollars from this unethical company. I am letting people know that they must file complaints to BOTH the State of Oregon Department of Justice - http://sos.oregon.gov/.../business-consumer-complaints.aspx, and also the Federal Trade Commission - https://www.ftccomplaintassistant.gov. If possible, include copies of order confirmations and shipping confirmations that show that Iron Clad Guarantee. What they did is illegal, and if everyone files complaints, they will be held accountable. It only takes a few minutes to file both. Please everyone file!

Scam they treat there workers so very bad