Finish LineReviews 232

My son only wanted an expensive pair of Jordan's for Christmas. Nothing else. I ordered 2 weeks before Christmas. On the 18th the package comes and I discover there is only one shoe! An hour wait to get customer service, who called the store it shipped from to find the other shoe. They promise to express it out. New package arrives at 4 pm
On the 24th, with a pair oif ugly grey champions! 2 hours on the phone, they do NOTHING but say to ship back and they will try to locate another pair after Christmas. Kids. Christmas. Ruined.
I'll never buy from them again

I ordered the retro 12 for my son for Christmas they sent me a size 10&11 I called was on the phone for 2 hours they said I had to return the shoe because they didn't have any in stock and then wait for a refund once it's returned. So i literally have to wait 1-2 weeks for a refund. My son was so upset and all they could say is I'm sorry. This has been the worst experience I've never had this issue with Footlocker. I will never order from them again.

I bought a pair of air force ones for my daughter in Aug. 23,2019. After trying to track the package for a few days, and not knowing what had happened, I called the customer service and asked about the package. I was informed that the package never left for shipping and that they would order me a replacement. After waiting a few more days for a replacement, I went online to track the second pair and was informed that the shoes were canceled due to low inventory. I was then informed that I would get a refund in 7 business days. At which time it was Sept. 4,2019. I called to ask about my refund since I never received it and was informed that it was not processed and that the person at customer service would put in a request to the bank for a refund. Now it is Sept. 14,2019 a week later and still no refund. I have called again to ask where the refund is and she said that the refund did not get processed, but promised that I will have it in 3-5 business days. Now it is Sept. 20, almost a month after ordering the shoes and having talked to a higher person in customer service they have said that I should have a refund again in 3-5 days and that the request for the refund was just received yesterday. Just to let everyone know never buy anything from Finish line over the web. This has been the worst experience I have ever had in my 43 years on earth. If that rating allowed I would give finishline a negative 5 rating.

Beware. HORRIBLE company management and terrible customer service. What a run around and time waster. Bought shoes at outlet store. The Manager found me the "last pair." Got home (1 hour away) and shoes were USED, dirty and worn. Told by outlet store to return them to Macy's. WE DON'T SELL THESE SHOES," said the Macy's online supervisor. Told to go to "Finish Line Store." Return "exchanged" but required special order. Promised quick delivery (3-4 days). No shoes delivered. Back to the store. Told they "didn't ship my shoes because they didn't have any boxes." 3 trips to the store and 3 calls to customer service (including one "hang up" when I asked to speak to a supervisor), they could not deliver the item nor would they provide more than "$20 discount." I will NEVER shop at Finish Line again, even though the shoes we wanted are the ONLY shoes that my wife can wear. UGH!

Don't accept returns at all!

Just an awful customer support. On their website there is no single word, that they don't accept international returns. A want to send shoes that are to big for me. But they refuse to send me correct shipping label, to force me to pay 100$ for shipping it back! When shoes cost 110$. Its unacceptable service! Newer buy from them if you count your, money, there are a lot of other great shops.

To prove, that I am a real buyer, here is my order number: Order #: *******526

My son's grandmother who lives in a different state purchased shoes from finish line for Christmas. He had asked for a different color so I called to see how to exchange. I was initially told the only options would be to return the shoes for a refund to his grandmother once they received the return and in 5-7 business days she could order again (The lady who ordered the wrong color in the first place) or I could drive an hour away to the nearest store and exchange them. I had to ask for a manager who agreed to call a store and have them ship me the correct color once I shipped the return using a label he would send me. Well, I was told every day for 5 days to wait 24 hours for an update on the label. I finally insisted on paying for the shipping so I could have the shoes shipped. I provided them with the tracking and here we are 7 days later... still no shoes being shipped. I rated 2 because I got the original order in perfect timing. If she had ordered the right shoes I would have no issues. My disappointment is that they are not gift-friendly (if you don't live local to a store.) One agent lied and told me there was no manager available and once I insisted, she put one on the phone. Another told me I was waiting on a refund without reading the notes. I think they are efficient with sending out orders but if you actually run into a problem, they are not prepared to assist you.
*update*
We are officially 9 business days in and they are finally sending me the replacement. I like to be honest and I was assured that I will receive my shipment in two days. They also gave me a $20 discount for a future purchase (way to keep a customer, finish line!) Anyways, it took waaayyyy too long to resolve this but I generally feel it's due to the lack of gift policies. Everyone I spoke with was polite they just didn't have protocols to address this particular issue. I wouldn't avoid finish line. Just make sure that you have a physical store available should any issus arise.

I ordered my son a pair of black and red Jordans using a cyber 20 coupon code only offered during cyber week. It was also free shipping. When my shoes arrived in the mail they were girls pink and black. I double checked my order online and sure enough they sent me the wrong ones. I called customer service, which was no help at all, and ended up returning to my local store. I waited for the money to be refunded to me so I could reorder the shoes. I put them in my cart and realized that I am now going to have to pay over $20.00 more for them because the free shipping and cyber20 coupon were no longer active. I called customer service where I was told there was nothing they could do. I explained the situation several time to her and she eventually said to just place the order and call back once I received the email confirmation. I did just that and the lady who helped me this time had no clue about what was going on despite the previous lady telling me she would put notes in my order. I went over the situation again and they still weren't able to give me the price I originally ordered them at. I've ordered quite a few pairs of shoes from them, but I think this will be the final order from me. Customer service really shows how much a company cares about its customers. Extremely disappointed!

I'm not sure why there are such bad reviews. I bought a $60 hoodie and $10 socks right before looking at the reviews so I was worried once I'd bought it that they'd cancel it. Estimated delivery date was Dec 3, though, and I got the hoodie on exactly Dec 3. Finish Line has been communicating with me the information about my order details so much that it's almost unnecessarily persistent. I just received an email today saying I'll be receiving my socks by today. The quality is just as good as a Champions hoodie anywhere else. The material is really comfy and it arrived just in time for my boyfriend's anniversary. I'm pretty satisfied.

Like most customers here I got burned by their Black Friday shopping issues. I filled my shopping cart over 20 items, checked out, got the confirmation email. Week after I realized only 3 of them showed up! I check the order status and most of them was canceled. I called the customer service and listened to the same lame BS; that some of them were not in stock. I understand that it is possible to have inventory issues but WHY the confirmation email stating everything is good? WHY is there a no follow up email notifying the customer item has been canceled?
All those items were Christmas gifts that I have checked off my list. Had I known some of my purchases didn't make it, I would have shopped else where. Now I missed all the deals.
Oh. By the way all my rewards points were zerod out as well, even the my existing points, $30 worth of reward dollars, all gone...

This is not a way to run a e-commerce business. In cases of issues like then customer service should kick in to rectify the matter. Since that was missing as well this was clearly intentional border line scam order processing.

NEVER AGAIN!

I order some shoes from finish line like I do a lots of times for me or my son but after this experience never again they will se my money they cancel my order after selling me a shoe bucause they supposed don't have the item no more then I order a pair of Nike air max and wen the shipment got to my house it was only one shoe in the box I guess they think ionly have one leg or in this case one foot, after talking to costumer service they tell me to mail it back and I will get my money after they get the item back I say no then they say got to a finish line store they will do it there for my well I drive to a finish line store they say they can only exchange it I don't want to exchange I want my money so they end up not giving me my money because it was PayPal and it will take 5 business days so here I am almost a month later and no money it gets better I contact them and they give me a tracking number for the item I just check and it say shipment cancel so I guess I will not get my 97 dollars back any time soon horrible place but no more I will not buy anything from them be aware of this place go to footlocker is better plus more inventory to choose from

I purchased a pair of Jordan 13s online and the quality was horrid. You could see the glue coming out the seams and the shoes did not smell like new shoes. After wondering how this shoe could have legitimately passed an inspection, I honestly thought they were counterfeits and that some unethical person pulled a switcheroo and swapped those fakes for the real thing. I took them to the mall and got a refund the same day they were delivered. I wish I had taken a picture. After getting the Jordan 11 Heiress shoes from Kids Footlocker, there's no way they were real. Fast forward, I ordered some Huaraches via online. I figured it wasn't the store's fault someone, with no scruples, returned a fake pair of shoes. The Huaraches were stretched out and they had that same funky, mildew smell. Maybe that's due to how the shoes are stored? Nevertheless, I took them back too. I refuse to buy anything else from them that I can't inspect or smell.

Finish line is the most horrible ugly place to get shoes from. Their customer service SUCKS. They dont filollow through with what they say. Even the customer specialist are a joke. Order shoes and my package never arrive I called them and ask for a replacement waited 2 weeks only to find out they had cancel my order. They did not had the courtesy to inform me of the change or at least notify me to get my refund. Finish Line is DISHONEST, LIARS, AND DECEIVERS DO NOT SHOP FROM THEM.

I ordered a pair of basketball shoes a month ago and I still don't have the shoes. Finish Line sent the wrong shoes, so I got a return label and sent back the pair they sent me. A few days later I saw that my return was delivered. Finish Line then contacted UPS and voided the shipping label to make it look like my shoes were never delivered. Now they want me to contact UPS and find out what happened. Why am I doing your work? You voided the label. My replacement shoes have still not been sent out and we're at day 30. This is either the most disorganized company I've ever dealt with, or they are running a scam. I would never order from them again. I've had to call 6 times and they just can't seem to straighten this out. I'm thinking of calling my credit card company and just disputing the charge.

I ordered some shoes from this website which for 1 made be set up a PayPal account for the purchase. I received a stupid number supposedly to track the item but it didn't track anything. It has been 3 months and I don't have my money back or the shoes. I got an email asking how I liked my purchase and when I replied that the item still hadn't arrived and provided other information pertaining to this, I never got any kind of response. SMH I need answers, my money or the shoes.