Finish LineReviews 232

Worst experience - ordered online and received a pair of worn Nikes that smelt like rotten cabbage! I ordered a pair of Nike Free Run online and when I received the package it smelt funny. As I opened it, the smell was stronger and stronger. The shoes had the price tag on them as if they were new but when I looked at the bottom I knew they were worn: you could see dust and little pieces of rocks. The smell was the worst you can imagine, I cannot even believe that someone's feet can smell that nasty. Some disgusting customer must have worn them without socks and then returned them. And what does Finish Line do? Put a tag on them and put them up for sale again. When I called to complain, they acted like it was no big deal. I order shoes online because I do not have the time to go shopping... I have kids and a busy work schedule. I had to return the shoes at one of their stores... I wish I would have ordered from somewhere else. So please take my advise and unless you are interested in getting some fungus or other foot disease do not buy from Finish Line because they resell shoes that are returned. I would rather buy something at Goodwill than at Finish Line.

I don't even want to give finishline.com 1 star! I am completely disappointed with everything they have done! First, they send me the wrong shoes, so I spent about 100 dollars for a gift that my boyfriend still hasn't received. I ordered them "Rushed," 5 days before Christmas, and the shoes we received came late. I now understand that paying the extra $20 for the delivery is a sham, even though it is advertised all over their webpage. It is now the 4th, and I'm still fighting with finish line. They said they would send me out a return label for these cheap shoes that I didn't order, that were sent to my boyfriend, and send his correct shoes to him. However, I have seen NOTHING. I want my money back, but I can't get in contact with these people ever since my first call to inform them of their huge mistake! Terrible service; I vow to never shop there again.

Seriously tried to buy 4 sweatshirts from the site on Cyber Monday, the site would not alllow me to purchase the sweatshirts. Every time I got to the checkout it would say to review order but would never let me purchase it. So I tried calling, after 30 minutes on hold, I decided nobody works at Finish Line. So I decided to call a local store, the guy told me "Yeah our website is messed up, but if you want to order in the store... you can do that" I asked How about over the phone? No it doesn't work over the phone. Talk about terrible business sense and a horrible company for customer service. PATHETIC!