FineArtAmericaReviews 2,670

I have purchased many items from Fine Art America and have always been very happy with the quality of products. The large canvas prints in frames, not only were beautiful, they came very well packaged. The 5x7 greeting cards and the mugs I have bought are top quality too. I have ordered for other people as well as for myselfand no one has complained, all very happy with their products. I am also a photographer who has bought for myself and for clients. The quality, the service, and timely delivery has been wonderful and I do recommend Fine Art America to everyone interested.

I spent $592 on a custom piece. They sent the piece with the wrong frame. I looked up return policy and found I needed to print a label which was simply a person's name and address and ship back at my expense. Contacted UPS to pick up (piece too big for my car), insured it for $600 and required signature upon delivery. My UPS cost was $272. The day after UPS picked up the piece, Fine Art America reached out apologizing for the mistake and told me to keep the wrong piece and they would send the correct one. I responded they were too late and to NOT SEND the piece. I had already moved in a different direction for the space.

Several emails back and forth where they wanted to see the UPS receipt for $272 which I had sent several times already, they offered a Gift Card. I responded that I had no use for that. I simply wanted to be reimbursed for my shipping costs to return the incorrect item. Didn't hear anything for 10 days and then I received my original order (correct this time), but now I have no place to put it. I'm hoping they don't ask me to ship that one back, too! I've emailed again as all I want is for my shipping costs to be refunded. It was their error, not mine.

This brings me to my next point. The product must be way overpriced if they were willing to let me keep the first one and ship me a second one rather than reimburse me for the UPS $272. Keep that in mind when you are shopping on this site.

All I want is to be reimbursed for my shipping costs for their mistake. Thanks!

The customer service for this site is atrocious. I ordered a picture for an upcoming birthday based on the estimated delivery date. I subsequently did not receive a shipping notification for 11 days past the estimated ship date. I emailed and asked for an explanation. An inept person named April told me that production times vary from "7-20" days. It is a printing company. It is inconceivable to have that variation unless you are being run by a cabal of idiots. It is now 18 days past the estimated shipping date with no news and no update from the company. Terrible company that I would highly discourage anyone from using.