FineArtAmericaReviews 2,670

Customer service is atrocious. I wanted to create a new seller account, was prepared to pay for premium service, but could not complete registration because of an error on THEIR end. I spent a week going back and forth with support, and they simply kept telling me to try again. They acted like I was bothering them. Almost no apologies for the delay, zero proactive response, no offer to create the account for me-- I asked them to create the account for me manually while they were investigating the error because their website says this is possible for users who don't have a phone number, but they seemingly refused to do this and basically just ignored me until I got fed up and went elsewhere. This is no way to treat an artist who would be generating revenue for their website. I will be taking my business elsewhere.

Great birthday gift for my son. Bought 40 x 28! Came packaged nicely. No damage noted! Looks great!

I love FineArtAmerica and their products. They have a wide range of products that suit any taste and budget. Their wall art products are museum-quality and printed with archival inks that last for years. They also have home decor, apparel, stationery and more. They also have a simple and secure checkout process and a friendly and helpful customer support team. FineArtAmerica is the best online store for art lovers.

My most recent order contained a puzzle that I did not order and was missing one puzzle that I ordered for which I was charged. I would have thought that, in light of my purchase history, the response to my report would have been to ask what was missing from the order and to assure me that a replacement was on its way. Instead, I was asked to essentially prove that I got the wrong puzzle by taking a picture of it and sending it to FineArt. I am not inclined to waste my time trying to resolve a problem that I did not create. I will not be making purchases at FineArt. Ted

Customer service is terrible. They didn't even try to understand my issue over email and just kept giving me the same answer. They also didn't seem to read my emails correctly or view the screenshots I sent them to illustrate my point. Website tool for sellers is very old-fashion/clunky. There are a few options out there for art sellers that are much better than FAA. I have also read many negative reviews from buyers, mostly about the poor quality of the items purchased.

I went online to order a print. Website said 20% off for 8 more hours (it was 4p when I logged on). Had planned to order only a print, but given 20% off sale, I decided to get it framed. Had to get details from gift recipient, got back online at 6p to order. It would no longer give me the 20% discount (this was still 6 hrs before the promotion was supposed to end). I couldn't find a phone number on the website to call them, so I submitted a customer service request t explaining that I had tried to place an order well before the midnight cutoff and couldn't and asking that they honor the 20% off discount.
Got a response back from customer "service" saying the promotion had ended at midnight the previous night and, basically, I was out of luck. I wrote back pointing out that they had ended the promotion well before midnight—in fact, my customer service request was submitted well before midnight, and why would I be asking them to honor the 20% discount if the website still offered the promotion—I would have just bought it!
So far not even a response to my pointing out their error. I guess they just figure I'll go away. Seems they could care less about the customer or about being fair.