FeverupReviews 315

Bought a digital experience from them, When i went to use it a month later it said the voucher had expired despite no expiration date ever being listed on the site or email.
Contacted customer service and they straight up refused to offer a refund or replacement. Absolute criminal company that will take your money and never deliver a product.
They even sent me a survey afterwards asking to rate the customer service experience which just shows they are completely out of touch with their customers.

I ended up doing a chargeback on my credit card so i got the money back anyways and they lost a customer all over a $10 purchase.

I saw an ad for an improv comedy show, and bought two tickets thru Fever, I even downloaded the app. They sent me a confirmation email, but did not send the info on the secret location. The whole Sunday afternoon before the show I wasted time and energy chasing them by chat thru the app, by email and WhatsApp. They could not find the info. We did not go out to the comedy show that we were really looking forward to. Eventually at least they refunded me, but overall they were unreliable, very bad experience:-(

I made three attempts to contact someone concerning tickets to the concert purchased for January 29,2026 at 6:30 pm. I told them that because of an accident on the highway, which caused us to be 10 minutes late, we weren't able to get in. The gentleman out front gave us an email and advised us to contact feverup to reschedule for another show. My son purchased these tickets for us to celebrate our 32nd wedding anniversary and I do want to enjoy the concert he gave to us. I need for them to either reimburse me the money for the tickets or allow us to reschedule a concert for another date. I sent them all of the information they needed. They told me flat out NO. Atlanta is a very busy city with the worst reported traffic in the nation. What happened to us was not our fault. My son worked tirelessly to make the money to send us to that concert for our anniversary. A simple no from them will not do. A company such as theirs makes money from the backs of people who can barely afford it. If you already know the conditions of the area that you are involved in, concessions should be made. Taking money from a young man who can not afford it is not good business at all; especially when the tickets he purchased were given as a gift for his parents 32nd anniversary. What they are doing is wrong. I intend to continue my plight until they do the right thing. There were a few other couples there that night who were also caught in the same traffic jam. They could not get in either. Feverup defrauds people for no reason. I am very disappointed with their response.

I ordered tickets for a 21+ event without realizing it (some of my family are not 21). When I caught the error, Fever refused to refund the tickets. They did offer me tickets for the same show at a later date... which I cannot use for the same reason. They are a total scam.

Posting this review from the perspective of an experienced event organizer evaluating Fever as a distribution and technology partner, not as a ticket buyer. This review reflects our direct experience during this engagement.

Our experience was frustrating and operationally inefficient. The engagement began with a clearly stated sales quota, which served as the basis for planning and internal alignment conducted in good faith. After time had passed, the discussion was re-framed as if prior context no longer existed, reiterating baseline eligibility criteria that had already been acknowledged earlier in the process.

Rather than progressing toward execution and scheduling, the conversation repeatedly reset, resulting in delays and added friction. When exclusivity was introduced as a requirement, we requested any form of validation or performance data demonstrating Fever's ability to meet its own minimum income and ticket volume requirements. We did not request a guarantee of tickets sold.

Fever responded, verbatim: "But if your request is that we at Fever guarantee a minimum number of tickets sold, we cannot do that. It's never how we operate." This response did not address our request for validation, and no supporting data was provided to us during the engagement.

When we indicated that, absent validation, we would need to explore alternative partners, Fever chose to disengage rather than clarify or acknowledge the time already invested.

For event organizers, successful partnerships depend on continuity, transparency, and respect for time as a non-renewable asset. Organizers evaluating distribution partners may wish to consider these factors carefully.

Don't go through the booking team. It is a waste of time. They not only lie to you about what seats there are available, but you'll have to chase them for weeks to get a response about anything. I started my contact with the sales team on July 15th, after a little back and forth I initially purchased 20 tickets back on August 1st for a hen party, and I explained that we may need more. They explained that they couldn't reserve seats, so I needed to just pay for the next round of tickets when I knew how many I needed. I emailed a week later to as for 20 more tickets, we confirmed the seats and I asked for an invoice. I didn't hear anything back for a couple weeks so then I contacted a different department. They then referred me back to the sales team and someone else took over the case as the original agent was away. The seats we had confirmed were apparently no longer available. So they split us into groups dotted all over the theatre at varying prices - which was not what had been discussed. On the day of the booking I went on to the website and I saw that almost all of the seats that had originally been discussed were still available. We didn't end up sat together, they absolutely rinsed us on tickets and now they are refusing to send VAT receipts. Just a disaster start to finish. I will say the show (Sabrage) was fun and the staff at The Lafayette were great, but they had no idea there was a group of 40 people showing up that day so it was down to me and my google spreadsheet to allocate seats and get everyone seated. So the sales team don't communicate with the venue. I would never book another important event with them - this was for a hen party and the hardest part of organising 40 people was working with this non-responsive sales team.

I recently purchased tickets for a concert and in the midst of verifying the purchase, software crashed. So, I thought the purchase didn't go through. However, it did but unfortunately I didn't realize this until I resumed trying to purchase the tickets. Second time went through no problem, but now I end up with 2 purchases on my credit card for 4 tickets, 2 of which are missing (I never received these tickets).
Turns out, Fever can't locate those other tickets either. So, they have my money, for 2 tickets I never got. Through 9 plus emails back and forth trying to solve the problem I realize that either the customer agent is using canned responses, or I'm interacting emails with an AI bot. In addition, they ended up cancelling my 2 tickets that I wanted. So now, I have zero tickets.
I finally had to got digging for a phone number to talk to a live person. Took some doing but found a number and spoke with Lawrence. He is now trying to help me out.
Fever's email support is horrible because they do not acknowledge the specific questions you're asking which leads me to believe they're relying on some sort of AI technology. It's clearly failing and so I'm giving them a 2-star rating.
I'm probably never going to purchase from them again.

I strongly do not recommend Feverup. I bought a ticket for a "Dinner With Strangers" event in Vienna but was never sent the secret location — the one essential piece of information you need to actually attend. I reached out to customer service multiple times and all I got were canned replies: "It was sent to the email address associated with your Apple ID" and "check your junk mail folders." Of course I never received anything. How am I supposed to attend an event when I wasn't provided the address? They refused to refund my money, even though this was not my fault. You literally only get to chat with an AI — there's no human help, and nobody answers their customer service phone line. They also have a blanket policy of not refunding tickets, regardless of the reason. This was a frustrating and useless experience. Save your time and money — avoid Feverup.

È utile solo per acquistare eventi che rivende in esclusiva, per il resto non ha senso comprarli lì. Io e il mio ragazzo compriamo su Fever i biglietti per il Primavera Sound, il festival di Barcelona, da quando sono venduti in esclusiva su Fever. Abbiamo quindi accumulato dei punti, che danno diritto a degli sconti ma che scadono dopo un anno (prima non li facevano scadere ma ora c'è questa bella novità). La scorsa settimana siamo stati a Roma per l'evento Grace for the World, con biglietto preso pure su Fever ed organizzazione pessima (non hanno nemmeno inviato il QR code e non hanno comunicato da dove si doveva accedere). Poi abbiamo voluto utilizzare i punti di Fever per comprare biglietti per le attrazioni di Roma e quindi siamo andati a Castel Sant'Angelo con l'intenzione di visitarlo acquistando l'ingresso su Fever. Nelle istruzioni, molto scarne, c'era scritto che dovevamo rintracciare dei ragazzi nei pressi di Castel Sant'Angelo con una maglia viola, che ci avrebbero fatti entrare. Ne abbiamo trovato solo uno, nascosto dietro una colonna intento a mangiare una banana. Gli abbiamo chiesto se era la guida e lui ci ha detto di si. Quando gli abbiamo detto che volevamo comprare il biglietto su Fever lui ci ha detto che nessuno lo compra su Fever ma su altri siti. Io ho pure aperto l'app di Fever per comprare comunque il biglietto e addirittura li davano tutti esauriti per quel giorno (domenica 14 settembre) per Castel Sant'Angelo. Ed erano circa le 11, manco fossimo arrivati lì la sera tardi. Anche il ragazzo con cui abbiamo parlato ci ha detto che era molto strana come cosa proprio perché ha ribadito che NESSUNO compra mai i biglietti per Castel Sant'Angelo su Fever, quindi non è riuscito a spiegarci il perché sarebbero andati sold out. In definitiva molto probabilmente questi punti ci scadranno ma poco male perché Fever mi sembra praticamente inutile come app di ticketing. Da utilizzare solo se non ci sono valide alternative.

I ordered 4 tickets to an event, realized within 20 minutes I had selected the wrong day of the week and immediately went to switch to a different date. The date I intended to go to was $20 per ticket cheaper and they informed me I could switch but they wouldn't refund the difference and I would just eat that difference, about $90. So I reached out asking to refund so I could repurchase, and they simply says they "could not" refund the tickets 30 minutes after purchase and a 2 months prior to the show due to their own terms and conditions, despite their FAQ saying that while most "can't" be refunded some can be. Naturally they don't have a phone number to get someone on the phone and their email based customer service kept repeating they "couldn't" refund it. Predatory and bad experience, but that's pretty standard for these ticket companies. This is a naked cash grab and once they have your money you're simply SOL. Also, $33 surcharge fee on top of ticket prices as well. I can only imagine what they skim from the actual artists. If you have any other option to purchase a ticket for something do it.

Had an issue come up and had to miss the event. I requested a credit to use in the future but Feverup offers no flexibility. Though they are upfront about their no refund policy, this is no way to do business.

I had an appalling experience with Fever at the Candlelight Concert on 16 August 2024 at 18:00 in Port Elizabeth (Vivaldi's Four Seasons). 1. Incorrect address: The directions and address provided by Fever were misleading and not easy to follow. This caused unnecessary delay and confusion, and contributed to us arriving a few minutes late. 2. Unfair denial of entry: We arrived at the exact event location at 18:05, just five minutes after the start time, after struggling with parking, walking in the dark, and waiting for security to open the gates. Despite this, my party was denied entry. Shockingly, I personally witnessed two other people being allowed in after us, proving that the "no late entry" policy is not enforced fairly. 3. Rudeness from the organiser: The organiser, Zanele Cumbi, was extremely rude, dismissive, and refused to apologise or offer any assistance. Instead of showing understanding, she made an already stressful situation much worse. 4. No accountability from Fever: When I contacted Fever afterwards, they ignored the fact that we were misled by the address, that their own rules were inconsistently enforced, and that their staff behaved unprofessionally. Their response was simply to hide behind Terms & Conditions and refuse any refund, amendment, or even a proper apology. This was supposed to be a special evening, but it was ruined by poor organisation, incorrect information, unfair treatment, and unprofessional behaviour. I will never attend another Fever event again and will make sure others are aware of how customers are treated. If you are considering booking, think twice.

I have done business with them in the past, and somehow my payment information was saved on their app. Not sure if I saved it or they did, but I have since deleted it.
Several months after my last ticket purchase, I received a notice that my PayPal account was charged by Fever for a ticket. I opened the app and found that a ticket was purchased for one ticket (I always buy two) for a concert that I have no intention of ever attending. This was obviously a computer error, or fraud. Fever refused to give me a refund (though they did offer a VIP Voucher that would expire in 9 months). I don't know if I will ever attend another concert from them, so this voucher is worthless. It appears to me that Fever randomly purchases tickets and hopes you will not notice, then if you do notice, you are only left with a voucher for an unknown future event and they get to keep your money.

An under age member of our party was sick with vomitting and diaharrea bug so we were advised to refrain from public places for 48 hours as most likely infect others. This was explained but Fever refused to refund change or issue a voucher for a future event despite the circumstances. On reading other reviews in GB a similar pattern is consistantly report when sickness is involved, they would rather you infected other users than issue a refund or change, which all other promotors did when contacted without any issue. Very disappointing. I will not use Fever again to book a venue and will not recommend either. Just bad customer practice all around

They advertise specials for 2 events 25% off. When you purchase the tickets the discount is not even 10% off. This is before fees and taxes. Reach out to them, their response is the tickets are discounted. Yes but not the 25% you advertised for the happiness bundle. They just talk in circles, the tickets are discounted. BUYER BEWARE!

This company is a scam! I would absolutely not recommend FeverUp to anyone. The event advertise flexibility for date changes, but when you try to actually make a change, you're hit with copy-paste responses from customer service telling you that it is not permitted under the T&Cs — which, by the way, say nothing about date changes not being allowed. When I asked them to point out where it said that, they became evasive and rude. Then ignored me and refuse to answer. It's a classic bait-and-switch. Their refund and support policies are designed to trap customers and avoid accountability

I purchased two tickets for my wife and I, we showed up to the event and there were other people in line. We had no indication or communication that the event had been cancelled. The lights were off in the Masonic Temple and no one was there. The response to this will probably be AI and there is no way to contact Feverup. You got me and many others. You need to be shutdown and arrested.

I purchased tickets on Friday, April 11th for the Paradox Museum in Helsinki (1 adult, 3 children + 4 zero-gravity tickets), with our visit planned for Saturday, April 12th. That night, two of my children suddenly fell ill with a stomach virus. I immediately contacted Fever's customer service to ask if we could reschedule our visit. What I received in return was a series of automated replies with no real human interaction, telling me I could neither get a refund nor reschedule the tickets. There was zero empathy or flexibility. I am a single parent of three, and this visit was something I had saved up for to give my children a special experience. The lack of understanding, compassion, and basic customer care is truly shocking. This experience has left me extremely disappointed. I strongly advise others to think twice before booking with this company.

What the other guy said! No empathy or returns, automatic reply. No refund due to an emergency for a purchased ticket. Thank you for the life lesson of never buying from you again.

I used Feverup to get tickets for Candlelight Concerts. I will never again purchase tickets for Candlelight Concerts as long as they use Feverup. After I purchased my tickets I wasn't sure if our plans would change. So I went on the exchange page and they offered purchase of the "flexible cancellation/full refund" option. So I purchased exchanged my tickets and added the "flexible cancellation/full refund" option for extra cost. I thought that this guaranteed full refund for my tickets. When I needed to cancel. They told me that I would only get refunded for the extra fee I paid for the flexible cancellation/full refund" fee. There was no explanation on the page for this. It seemed that since they offered the option to add the flexible cancellation option" for a fee, I'd get a refund. However, customer service continued to tell me that my tickets were in a voucher and that the only refund I'd get is for the extra fee I paid for the flexible cancellation option. DO NOT BUY TICKETS USING FEVERUP. ASK EVENT COMPANIES TO NOT USE THEM. THEY HAVE FRADULENT PRACTICES AND HORRIBLE/ NONEXISTENT CUSTOMER SERVICE. One star is one too many for this horrible company.