Fetch RewardsReviews 104

I purchased Scott towels, which had a 10 point per dollar bonus. I spent $156.58 so I should have received 1565 point but was given 271 point. I contacted Help several times and they obviously can't do math. They assured me the amount was correct. "Fuzzy Math"

Customer service is what it comes down to the gift cards got me locked outta my Amazon prime account all the had to do was give me anything that said the gift cards were mine but refused to do so so not only did I not get to use the gift cards lost oun my two month prime membership which Amazon is getting pretty bad on customer service as well

It is well known now that the app let the users collect points but once it is time to redeem their gift cards, they deactivate the account.
It has been recogonized by a lot of people and on reddit too.

If I pay $500 a quarter for pet insurance I better not have to do anything to file a claim. You should work directly with my veterinarian provider! This back and forth crap stinks! You need to be more transparent with your reimbursement process. A+B=C. You make it to difficult and not posting a customer service telephone number and hours of operation is a hinderance as well. Your bot chat line is stupid and antiquated. You are not customer friendly and charge too much money for pet insurance.

I had over 12,000 point and all of a sudden my phone is not good enough for there app. This is ridiculous all the time I spent taking pictures of the Receipts. Don't waste your time with this fetch

My pet was covered under Petplan. Now petlplan is FETCH. I have had coverage since 2017. With 90% coverage unlimited. Now Fetch increased my premium and increased my deductible and the worse part they capped my at $10,000 per year anything more than that I have to pay out of pocket. When I reached Fetch their response was you should be greatfull we did not drop you completely, do not believe this advertisement, it's false advertising:

Fetch by The Dodo Pays Back Up To 90% Of Unexpected Vet Bills. Get Your Pet Covered Today. Keep Your Current Vet Or Use A New Vet. We Even Cover Specialists And...

This used to be Petplan's promise not Fetch. I filed a complaint with the better business burau and will file a complaint with consumer report for false advertisement. My dog now is 7 he has allergies and the change in policy clearly shows the Fetch does not care about pets.

Been using Fetch for a few years now. Attached my email and Amazon account and haven't gotten ONE LOUSY POINT for EITHER! I finally disconnected my email. I figured what's the point? No need to be giving access to it if they are keep going to REFUSE to give me THOUSANDS OF DOLLARS WORTH OF POINTS. I habe complained SEVERAL TIMES about it. It falls on deaf ears! So if your not giving the points promised and you REFUSE to correct it. That tells me one thing. THEY ARE IN BUSINESS TO CHEAT PEOPLE!
As of this moment there is a receipt from Amazon that SHOULD be getting 200 points per dollar? That would make it 2000 points they are screwing me out of.

Paid for coverage for over 10yrs. They declined every claim ever based on the fact none was over $300 (which I was okay with, it's part of their policy). And once my cat got liver disease when he turned 17, they declined covering his disease as there wasn't a constant annual vet visit due to covid. Scammers.

Buddy dropped my package off, I opened the door and it was the neighbors package. I chase him down like "wait this isn't my package" and he's like oh they must've put the wrong label on there, they been doing that at the factory - while smiling. So my girl comes out like "well it says the package is delivered, so where is the correct package." He said they just keep putting the incorrect stickers on at the factory. This is messed up because it's wedding attire for myself and my lady. And we don't know where it is and the customer service stopped texting her back. Trash. Garbage. Get people who actually care to work there. Or close the business.

(In Canada) Fetch by the Dodo (previously known as Petplan) is an unethical, untrustworthy and horrible company. For someone who is planning to enroll pet insurance, it's better to avoid this company.
I enrolled the pet insurance for my dog aged 3 months in 2021. At that moment, there was no medical check up report request but I was asked for it when I submitted a claim after 4 months because my dog got diarrhea. I felt upset and frustrated as there was no point to get a medical check up report after a vet visit with spending additional $200 for claiming $150.
The most ridiculous point was that a medical report was not required when the pet insurance was enrolled. But you will be asked for it when you make a claim" That was totally unacceptable. They just don't want to give you a claim!
I received the announcement from Petplan by an email about they exited Canada business. This was a release to me as I do not have to deal with this company anymore. However, they took my card info and debited the annual fee again and refused to refund. I have never authorized Fetch by the Dodo to make a payment from my card after 2021.
I called the customer service for a negotiation. Of course, they refused to refund. They have never provided a proper service to their customers but keep stealing the money from their pocket.
Recently, I found out that there were a lot bad comments about this company. I write this as I wish no more pet owners will be another victim.
As a pet owner, I just want to get a protection to my dog but I am kinda getting in a scam.

I accidentally scanned a return receipt and was banned. I tried to contact fetch via email multiple times to no avail. I had also purchased a gift card prior to the ban and it was revoked without any kind of notice and still no reply to my emails.

Beginning of May 2023 I tried to cash in a digital visa card. It didn't work. Karma is coming towards them. Don't waste your time here. They are very articulate and friendly in an email but never solve a problem. I gave one star as a rating. Unfortunately it is impossible to give zero stars.

Just from the description of the app I thought it was a cool app that you can really be rewarded by scanning all your shopping receipts. Little did I know that onced I reached a certain points where I had enough points to redeem a gift card, the real truth behind this app showed. My first gift card redemption got denied saying I had used fake receipts. It was obvious that they did not want to issue any gift cards and they permanently disabled my account right away. I'm thinking they only use people to collect data from these receipts and no real gifcards can ever be redeemed. Very disappointing and I should known better. Lots of fakes out there!

I tried to submit info from Chewy but Chewy didn't give a receipt. If you purchase items for total amount over $50 you would receive 5000 points. I spent over $86. Submitted all the info that Chewy gave me but only received 25 points. Made attempts to explain the problem but informed to contact another section of Fetch. Way to much of a hassle. Very poor with there promotions.

Fetch rewards took all my points away and deactivated my account. They said I was using 2 accounts and I was not. They won't return my emails when I asked about this so called other account. It took me a long time to get those points built up. So disappointed, I would not recommend Fetch to anyone.

This was great at first. We would save until 50,000 to get an Amazon card a couple times a year. Now that we saved, it requires alot more points. Scrolled and most everything is higher points now. NOPE. I'm out.

I was told I couldn't snap reciepts on March 9th for two days. On March 11th I snapped only two reciepts and was put on ban again. I believe this app just doesn't want to pay members for rewards. If this keeps up I'll just delete it.

If you follow Fetch, you know that they offer promotional points on different items purchased. Not the case when you specifically buy something and they decide not to award the points advertised. Do not go out of your way to do anything with fetch, they do not hold to what they advertise, so pardon the pun, WHATS THE POINT?, when you don't get them. I'm X'ing them now. Good riddance, and stay away! They are more trouble than its worth.