FedEx

I have to sign for a delivery and was first told it would be delivered last Friday (today is Monday) so I cancelled all of my appointments for that date. At 2 p.m. they called to tell me it would not be delivered until the following Monday (i.e., today). Again, I cleared my calendar and stayed by my phone all day. It's now 7:15 p.m. and no delivery. An online check (right, no phone call) says: Alerts (1)
No scheduled delivery date available at this time. I used to think Fedx was a reliable company but this experience, along other unsatisfactory Fedx transactions I've encountered during the past year clearly demonstrate that no one should trust them with their merchandise.

For the second time within a year, FedEx lost an item from my order. I don't know how this company is still in business. Customer service is nowhere to be found. The situation is really bad with them so frustrating had to contact the vendor and ask for a refund waited for 2 months...

It never fails, if you are shipping or receiving anything with FedEx, you can expect problems EVERY. SINGLE. TIME! I have not had a single positive experience with these idiots that I can recall. The latest is expecting a package from an online retailer (unfortunately no option to NOT choose FedEx as the carrier, or I would have) which was supposed to arrive on November 26th, and up until that point, the tracking showed on time, having arrived at my local hub very early in the morning on the 26th. Well here it is December 5th, 10 days later, and the package is STILL sitting at the hub! Or at least that's what the tracking shows. Do they even have it? Did they ever ship anything at all? Nobody knows.

After calling the 1-800 number for customer support, all they can tell me is my best option is to contact the shipper and get a refund for the package. Wow. I wish I could build a business model to sell a service, collect money from customers and then just NOT deliver on the service I sold. That's quite a business model! Their profit margin must be insane.

I will use UPS and USPS EVERY TIME before EVER using FedEx. They have consistently been the worst shipper by a landslide. How they're even still in business is mind boggling.

I understand the situation at fed ex in regards to hiring and keeping employees. And with covid and supply chain issues i am very understanding.
When i order a product i wait for a confirmation and a delivery date, a date assigned by the shipping company,a date i use to plan the installation or use of the product.
My issue is getting a date and delivery window from fed ex,then two hours before the end of the delivery time my shipping date and time goes into (no further information at this time but your delivery is enroute) WTF my shipment took 12 hours to get 1500 miles and has now been sitting in a hub for 3 days 4.5 miles from my residence and no delivery window.It does not matter if it takes ten years to get my product but deliver it on the date ten years from now that you assign.Do not change the status to unknown after 5 days of a promised date and window. Ridiculous.

Despite delivery instructions online these subcontractors, not employees, do what they want and deliver my parcels outside my security gate on the street for people to steal. No other delivery service does that. If pkg isn't stolen it's left in the rain, not in a safe dry place called a porch by my front door of my home. They also lie saying they left pkg by garage. Picture clearly shows outside gate and garage is part of home. That's how ignorant they are.

They often don't deliver an item.claiming an exception.saying no one was home but we've been in view of the front window all day. And I had marked to leave it without
Someone being home to receive it! Such liars!

They delivered one of two Christmas wreaths to my house. The other one has been stuck in Illinois for over a week. It was shipped from the same place at the same time. When you call customer service, you get a robotic recording that refuses to send you to a person. They basically told me they have no idea where my package is or when it will be delivered. Then hung up on me. I've stopped shopping with businesses that use FedEx for delivery.

I bought a dress through Etsy and paid $28 for 2 day shipping, little did I know that even though I paid all that money I still wouldn't get my package in a timely matter. FedEx told me that the service I selected does not ship on weekends even though google states that they ship and deliver every day. I bought and had the dress shipped on Friday and needed it Monday for an event to surprise a coworker who is battling cancer and her family and it's scheduled to deliver on Tuesday. I have another package bought from another seller in the same state that was shipped the same day through USPS that says it will be delivered Sunday (tomorrow) FedEx IS NOT WORTH THE MONEY!

Whenever you order somthing and it's shipped by FedEx never go by the date they give you it's always the next day or later never reliable go UPS even USPS is better about getting your package there when they say they are gonna get it there it may be later but at least they are more honest about it.

Fedex is one of the worst in the world.on November 24 th 2022, I sent a package about 5 kg to Germany vis FeDEX, according to estimation time,the staff of this company,told the delivery is on November 28. I asked them,it must be delivered to my family before the first of December.because my family moving Germany on second of December. It was a gift for a new born baby,but today is third of December,and my family left Germany, I don't where is my Package, when I called FEDEX, they told me it is on the way,and before 12 pm it delivered,but after 12 pm, the schedule time changing to end of day,and the changing to pending, I was calling again, they changed the schedule time to (tomorrow before 12 pm) and then changing to end of day,and the changing to pending again. Unfortunately, nobody answer your question, they told apologize.I gave FeDEX $ 500 for Delivery.It was 25 percent of my salary.

In general I avoid using FedEx since they tend to either fail to ship packages I send through them on time if at all, or alternatively my packages are delivered broken or otherwise in state significantly worse than I dropped it off, but unfortunately many international companies send through FedEx.

Of the ~8 internationally delivered packages I've received in the past couple months, 5 of them have been delivered either broken/with broken components, or have failed to arrive by FedEx's self-imposed delivery date despite sitting in the local warehouse for upwards of 16 hours prior to delivery and more often than not showing as on the way on the expected day of delivery.

With this most recent delivery, the driver pulled into my driveway, looked in the back of the truck for a total of one minute and drove away without delivering the package. Of course the online tracking information listed it as "out for delivery" throughout the entire day, leading me to wait at home for a package I would not be receiving when I had a list of things I could have done instead had I known.

The only reason I learned of these events is due to looking over security footage to clear some space on the system. While not the fault of the customer service representatives, calling the help line also did nothing to remedy the issue, causing me to waste another hour of my day attempting to see if maybe there was a way to rectify the issue if I were willing to navigate to wherever my package would find itself that night or alternatively to any FedEx location whatsoever.
What I did learn, however, is that the FedEx system had reported my package as "not on the truck," likely since the driver looked, and drove off. Meanwhile a few hours after the phone call, the package tracking system provided online still reports the package as out for delivery. To it's credit and for what it's worth they changed the date to "Pending" at the point though.

Even worse so, in an attempt to request pickup at a FedEx location to mitigate the possibility of a repeat of these events, I was told that it is not possible to reroute the package under 24-48 hours, but even if it were possible, the package is too heavy to deliver to a location for me to go pick up. While I wouldn't call that unreasonable, as it is a ~45 lb package, it almost feels at that point like the process is intentionally harder than it really needs to be.

The worst part is that due to it being FedEx ground, and despite the failed delivery being completely out of my hands as well as my willingness to go out of my way to get my package, I was assured over the phone that the only way I would get my package would be to wait 3 days for them to reattempt delivery, as this particular package was to be delivered on a Friday. The silver lining here is that for some unexplained reason, likely related to the nature of the situation, but also possibly even as a result of contacting customer support, my delivery changed to a plan that ran on weekends and subsequently delivered the next day as opposed to the next week, so whoever made that choice certainly cut some of the edge off of my experience on this particular day.

Overall, while I understand that accidents happen and regardless of who made the mistakes that caused these packages to arrive in an unsatisfactory manner, or not arrive at all, a rate of failure is to be expected if any human is to be held to human standards. That being said, the rate of failure I've experienced with FedEx is honestly astounding. When compared to UPS, Amazon, or even or USPS, FedEx is consistently the weakest option while not even providing compensatory pricing, if I could I would give a solid 0, and a tip to those looking to deliver through them: make sure your packages are not time sensitive, fragile, or in need of temperature control because what happens to these packages after they leave your hands can vary wildly, and easily for the worst.

I find it difficult to understand how a package can be "Out For Delivery" for 2 days and then still not arrive. First I received an email that the package would arrive Wednesday. Then late in the day on Wednesday I received an email stating that the package was on the vehicle for delivery and would arrive between 9:30 - 12:30. When that delivery window was missed I checked status to be informed that the package would be delivered by end of day. Well it is "end of day" and still no package. The latest update shows no delivery information available. I have now been on hold for 20 minutes trying to reach a FexEx representative. FedEx charges exorbitant shipping rates and still cannot deliver a package on a time and date that they set. Compare this to Amazon when 99% of the time there deliveries are on time and at no cost. I think FedEx needs to rethink its customer service model.

Fed EX...The reason Bezos started his own shipping company. FedEx is an utter and absolute pathetic joke of a courier company who simply can't get it right no matter how many times they try. They deserve every bit of thier global 1STAR rating and should frankly be shut down...your better off trying the old carrier pigeon honestly.

Y'all just rock thank you FedEx. A whole new meaning to marvelous customer service and delivery guys and ladies. Y'all are the best. Keep on rock it..

Ordered large metal shelves from Origami Rack on 11/07. Tracked my shipping with Fedex. It was not delivered to my home. It was delivered to my neighbors home 2 houses away. They have a similar address. It is a large 80 pound box and I could not get it alone. My neighbors were not home. I informed Fedex they delivered to wrong address and to get it and deliver it to the right address. I also have an account with fedex that allows me to give instructions - which was there explaining not to bring to neighbor and how to find my house. I went back to neighbors house and box was gone. Turns out they were out of town. During the investigation they told Origami Rack that it was delivered to my home by the garage. I do not have a garage. 3 weeks later Origami Rack filed report and it was shipped again. - It all happened again. But even worse. I got tracking info and was told it was being delivered monday. Got an update saying delivery attempt was made (when I was home). I call fedex and they say there system is not good. What happened was it was scheduled to be delivered but it was not on the truck - so the system puts in delivery attempted. I tell person on the phone the whole story and to please add notes, describing my home and check my address. Fedex says my address has a unit number (and it does not. I am in a private home with no unit number) They say will correct. Same thing on Tuesday. Tracking says a second attempt was made to deliver and tomorrow will be final delivery. I call Fedex. Same thing. No delivery attempt. Delivery will be tomorrow. Same thing. I call Fedex and rep connects me to the warehouse in Jersey City where the box is. I speak with manager there and tell her the whole story. She looks up my address on google. Finds my house - describes it. White 2 story with flag. Narrow steps. I tell her driver can leave at top of driveway by my back gate because it is heavy and will be hard to carry up the stairs. She says she will leave instructions for driver. See an email this morning (Thursday) says it was delivered. Has a picture of my neighbor's house. Box was carried up many steps to their front door. Box is in bad shape. I go to their house. No one is home. I call Fedex. Tell them where the box is and please go get it and bring it to me. They ask to verify my address. Unit number is still there. I said I updated that (which I did mon, tue and wed). It was never updated. They said the shipper has that as my address so they cannot change it. The unit number (actually letter) makes it look more like my neighbors address. I tell them the whole story again. It is now under investigation. I looked at my email from Origami Rack. They did not have the wrong address. I looked at the shipping label on my box at the neighbor's house - it is the correct address - not the one Fedex has when you call them to verify your address. On my account it also has my correct address. Fedex is wrong when they said the shipper gave them that address so they cannot change it. Every other day I was told by the rep that they would fix the address - but actually cannot. I hate being lied to and "yess'ed" over and over. Also - the box is falling apart. Bottom of box opens up if tried to move and you can feel item sliding out.

Absolute garbage company and customer service with zero accountability. Waste of my money and time dealing them.

I deal with all kinds of carriers in my business but FedEx is the absolute worst. They just dump packages toppled all over, they leave packages outside my building, they constantly block USPS mail boxes, residents cant get their mail without moving them. Then they hire a bunch of people that wreak of Marijuana and are clueless as to where they are. Don't bother complaining cause they don't care and are rude. Will never use them.