FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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145,128 reviews

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Tennessee
1 review
0 helpful votes
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Lightning fast!
May 19, 2021

VERY fast shipping. Plants arrived in great condition. Will definitely order from them again!

Date of experience: May 19, 2021
New York
1 review
0 helpful votes
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Christmas palm
May 19, 2021

My original order was delivered almost dead. But, I called customer service and they replaced my palm with a new one and I couldn't be happier.

Date of experience: May 19, 2021
Texas
1 review
0 helpful votes
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From bad to good
May 19, 2021

The plants arrived in shambles. Dumped out inside the boxes. The tree trunk (questionable term there) was snapped in half inside its box. This was mainly due to lousy packing (IMO). The plants I wasn't too concerned about but the tree was a different matter. HOWEVER... I emailed customer support with pictures and they replaced the tree immediately. Everything is planted now and seems to be doing fine. I would still recommend FastGrowingTrees because their customer service is top notch.

Date of experience: May 19, 2021
New York
3 reviews
0 helpful votes
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The plant is already dying!
May 21, 2021

I followed the instructions to the letter, watered every day & it is already dying!

Date of experience: May 19, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

New Jersey
1 review
0 helpful votes
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The bent branches are not recovering and the mail middle branch is bent and the tree is not going straight up with the main one broken and secondary bent.

Date of experience: May 19, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Texas
1 review
0 helpful votes
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Exactly as promised! Your website and description of products is spot on and I appreciate the truthfulness provided.

Date of experience: May 19, 2021
Utah
1 review
0 helpful votes
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Great customer service
May 19, 2021

I ordered three shrubs and a small tree that arrived in less than stellar condition. The hydrangeas had all come out of their containers and the soil was everywhere. Two of the three have come back but the third lost all of it's leaves due to breakage during shipping. The tree's central leader had been folded down and broken to fit in the box. However, I emailed customer service and they promptly sent out a new tree that arrived in great condition and told me that if the hydrangeas did not come back within 30 days that they would replace them as well. So even though it was a rough start I am pleased with the service.

Date of experience: May 19, 2021
Washington
1 review
0 helpful votes
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Online buying was easy but the shipping took over a week and the plants were in very rough shape and trying to keep them alive right now. Wont buy again from them - spent too much money for poor quality once delivered.

Date of experience: May 19, 2021
New York
1 review
0 helpful votes
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Palm trees
May 21, 2021

Very misleading advertising! Showed a nice size tree and shipped a small plant. I sent it back! This company literally wants at least three times the price of anyone else for comparable product!... NO THANKS! Will not be shopping here!

Date of experience: May 19, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

Colorado
1 review
0 helpful votes
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I look around at other vendors for the Peaclillies and I found them here and was pleased with whole process easy convenient..

Date of experience: May 19, 2021
Texas
2 reviews
0 helpful votes
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Poor quality
May 19, 2021

Plants were abused, one plant was barley attached to the roots. Not sure either one will survive.

Date of experience: May 19, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

New York
1 review
0 helpful votes
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Size and plants health
May 19, 2021

Shopping and delivery was ok. Size of the plants are barely within minimum size advertised. They are so fragile and came all loose in the pots and box. The tree sent as a gift had the top and only branch broken so I doubt it will survive.

Date of experience: May 19, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.

Georgia
1 review
0 helpful votes
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Very skinny little trees
May 19, 2021

Very skinny little trees, since purchasing my trees I've now found them at places that were the same price or lower and the tree was bigger. Both of mine have taken well which I'm grateful for and read is already beginning to show on the leaves however it's going to be a long time growing.

Date of experience: May 19, 2021
Massachusetts
1 review
0 helpful votes
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Great looking tree
May 19, 2021

This tree came in perfectly packaged and very quickly, Extremely healthy looking, we planted it and it looks wonderful, I highly recommend getting your next tree from here

Date of experience: May 19, 2021
New York
1 review
0 helpful votes
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Beautiful trees
May 19, 2021

I received 3, well established, great quality trees that look beautiful.

Date of experience: May 19, 2021
District of Columbia
1 review
0 helpful votes
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New Trees
May 19, 2021

Trees arrived well packaged. One Tree had very dried leaves on it. Other trees had moisture retaining material at root ball. Trees were just the right size & I look forward to watching them grow.

Date of experience: May 19, 2021
Kentucky
1 review
0 helpful votes
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Very good, satisfied with purchase. Hopefully plants will grow and produce all summer long.

Date of experience: May 19, 2021
District of Columbia
1 review
0 helpful votes
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Never had the tree in stock
May 21, 2021

I ordered a Slender Hinoki Cypress, I was told it would ship in 1-2 days. I waited and waited, and never received tracking information. So I called... and I'm told it will ship either "today or tomorrow" I wait another 4 days. No shipping information. I call again, I'm told the same thing. "Today or tomorrow"... I never got tracking information. I reached out twice via email inquiry, only to be told the same thing. Finally, with no warning after waiting over 2 weeks, I get an email saying I will be refunded. Unbelievable waste of time. I got the tree from Lowe's the next day. No hassle. And I finally got my tree.

Date of experience: May 19, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and if you do end up needing anything further or have any questions, please make us aware. We would be more than happy to help!

Maryland
3 reviews
0 helpful votes
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Perfect Delivery
May 19, 2021

The rose tree arrived in Perfect shape. It started producing beautiful roses in 2 weeks after it was planted.

Date of experience: May 19, 2021
New York
1 review
0 helpful votes
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Great experience
May 19, 2021

Never purchased a planting online always stopped at a nursery and picked out what I wanted. This website had a great selection, was easy to find what I needed, placed the order and delivery was quick. The packaging showed great care to make sure that my little tree would get to me safely. Thank you

Date of experience: May 19, 2021