FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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145,273 reviews

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Ohio
1 review
0 helpful votes
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Blackberries
May 22, 2021

I ordered 3 bushes. Two of them are doing well, but one is almost dead. I planted all three in the same area, in the same manner. I have to believe one plant was just not healthy when it arrived.

Date of experience: May 22, 2021
Illinois
1 review
0 helpful votes
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Bought 6 Items
May 22, 2021

Online shopping experience was very good. Somewhat unhappy about condition plants were in once received. I ordered 4 of the same plant. They all came in one box. Each one during the shipping process seemed to have smushed together on top of the other for the 4 days it was in transit. Very mangled looking still, 2 weeks later

Date of experience: May 22, 2021
California
1 review
1 helpful vote
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I would not recommend you but any trees from this company. My fiddle tree arrived damaged and rotten and when I sought help they refused refund and wanted me to buy a warranty for store credit. Apparently I was just outside the 30 day window. The customer service was very poor, these trees are expensive and if there is a problem they will not go above and beyond to help you. The tree was shipped poorly. My fiddle tree is dying and they are unwilling to refund my money. Please do not shop with them!

Date of experience: May 22, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're very sorry for the inconvenience! We have reached out privately to offer some assistance!

Mississippi
1 review
0 helpful votes
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Red Sunset Maple
May 22, 2021

The tree was delivered badly damaged. However, another tree was promptly delivered to us. Good and fast service.

Date of experience: May 22, 2021
New Jersey
1 review
0 helpful votes
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Overall a good experience
May 22, 2021

Delivery was very fast and the plant looked great on arrival. One of the bamboo plants is not looking well, but we hope it will recover.

Date of experience: May 22, 2021
Pennsylvania
1 review
0 helpful votes
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Where's my plant?
May 24, 2021

I ordered a gift for my mother well before mother's day, my account was debited, but she never received her plant.
No response from company either.

Date of experience: May 22, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear this! We're reaching out to see how we can help!

Florida
1 review
0 helpful votes
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Dead Tree Branches
June 21, 2021

Not a satisfactory experience at all. Asked many times for customer service to "ensure" my tree is healthy

Date of experience: May 22, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We're reaching out to get some photos so we can assist you further!

Massachusetts
1 review
0 helpful votes
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Excited!
May 22, 2021

Can't wait for my tree to grow fruits! It arrived healthy and I'm doing my best to take care of it, hopefully I get some oranges!

Date of experience: May 22, 2021
Colorado
1 review
0 helpful votes
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Great trees
May 22, 2021

The trees were wrapped carefully and in great shape when I received them. Could not have expected any better from any other company. They were well watered, supple, green and healthy appearing.

Date of experience: May 22, 2021
Maine
1 review
0 helpful votes
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Delivery
May 24, 2021

I have ordered several times from Fast growing trees. Typically products delivered and packaged arrives with little damage. This time there of the perrenials were severely damaged and I am not sure if they will recover. Hoping for the best. I reached out to the company and haven't heard back. I would stick with trees or shrubs.

Date of experience: May 22, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry that we didn't receive your email! We're reaching out to get those photos!

Minnesota
1 review
0 helpful votes
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Good costumer service
May 22, 2021

The tree is stressed as it sat in the FedEx warehouse for a week, but costumer service was great.

Date of experience: May 22, 2021
Pennsylvania
1 review
0 helpful votes
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Replacement
May 22, 2021

The first tree we received was damaged and didn't look healthy. They replaced it immediately and our second treet is lovely.

Date of experience: May 22, 2021
Texas
1 review
0 helpful votes
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Great Customer Service
May 22, 2021

Overall start to delivery I had a great experience. I had issues with two of my plants and they were replaced no problem within days.

Date of experience: May 22, 2021
District of Columbia
2 reviews
0 helpful votes
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I ordered a Golden Ginkgo tree for my front yard, one of their most expensive trees. I received a tree whose crown had been broken off when the packer had tried to force the tree into a shipping box too small for its size. I immediately complained and was sent a replacement tree: It appears this replacement tree had its crown broken off long before it was shipped to me, and it's lop-sided with two large branches on one side and none on the other. Having then had two bad experiences with FastGrowingTrees.com, I quick contacting them and will never order from them again.

Date of experience: May 22, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that the replacement tree has arrived with damage as well! We're going to reach out privately so we can help with this

New York
1 review
0 helpful votes
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Not the quality I expected
May 24, 2021

I ordered two peach trees, 1 apple tree, and 1 blueberry bush. The peach trees arrived with no leaves and root balls that were grossly undersized and looked dead. The apple tree was robust and is doing well where it was planted. The blueberry bush was little more than a twig, and while it is alive and appears healthy, it was much smaller than I expected and will take years to produce any berries. Over all, for an order that cost $500+ I expected much better quality trees.

Date of experience: May 22, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out privately to get some photos so we can help out with your tree!

Illinois
2 reviews
0 helpful votes
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I ordered a tree. It did not show up, so I had to get in touch with customer service. They told me that the quality of the trees was not good enough to send out and that they were waiting on a new shipment. They mentioned that the shipment was due on May 17th. Today is the 22nd and I have not heard ANYTHING about my order. The company should be PROACTIVE with their customers and not leave me hanging, wondering what is going on with my order.

I, like many people, work hard for their money and this company should respect that.

Date of experience: May 22, 2021
New York
1 review
0 helpful votes
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Perfect
May 22, 2021

Came perfectly packaged with new growth. I transplanted it and it's doing really well

Date of experience: May 22, 2021
Utah
1 review
0 helpful votes
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Sad and disappointed
May 24, 2021

Unfortunately I am not happy with my plants I ordered. I paid for the larger crepe myrtle trees and they came very small and the root ball was tiny... not sure if they will even live. They were shipping for over a week and came as dry as a bone. I also ordered Nellie stevens Hollie and they came with yellow leaves and are having a hard time coming out of shock. The dirt amount in the plants was very minimal. I spent quite a lot of money and could have gotten a lot larger plants at my local nursery for a lot less. :( Also I have ordered plants online before at different places and had a lot different experience.

Date of experience: May 22, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're sorry to hear that your plants are struggling! We're reaching out to get some photos so we can help!

Florida
2 reviews
0 helpful votes
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Tree
May 22, 2021

Our little Crepe Myrtle tree came securely in a box and had no damage. On arrival we unpacked it and let it stand for a day. Placed in the ground and she's growing like crazy

Date of experience: May 22, 2021
Minnesota
2 reviews
0 helpful votes
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So far, so good!
May 22, 2021

Our cherry trees are doing great and we have high hopes for our peach trees!

Date of experience: May 22, 2021