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Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
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My order was delivered when stated and directions were easy to follow for planting. Unfortunately the driver put the box on end even though it was clearly marked to lay it flat. I believe as a result, one of the trees was damaged. A quick call to FGT and documentation was all that was needed for the bad tree to be replaced. I'd order from them anytime and recommend them to my friends and family.
Terrible service. I don't think I'll ever order another tree again.
I purchased a lemon and a lime tree. The lemon was a little less than 4' tall and the lime 28" tall. The lemon tree base was 1/4" diameter and the lime is 3/8" in diameter. I call your customer service to complain about the scrawny lemon tree that is a 4ft tall twig. And the lime tree that isn't much better. Your representative was very helpful as far as his instructions on taking care of the trees and refunded me 10%. I paid extra for the larger lemon tree but it's so thin at the base, it will take years if survives to stand on its own with being supported. I'm not satisfied with these trees.
Our first order was for a Finger Lime bush - we got an email with the tracking number. When I checked the tracking number, USPS advised its not a viable number. I called Fast Growing Trees and the rep told me its actually on back order and hasn't shipped. I asked the rep that if the tracking number was a placeholder for the actual number, why they didn't text, call or email me to advise it's on backorder. I'm hoping they don't cancel the order - its an anniversary gift my husband and I gifted each other.
Our second order - placed before the first order was due to ship - was delivered as promised and in great condition. We are so glad we got the 4 tea olive bushes - they each have new growth and seem likely to do well in our garden!
The local nurseries were out of the white dogwood tree I was wanting so I went shopping on-line. I came across FastGrowing trees and took a chance. I got the tree at not too outrageous a price, ordered it and 3-4 days later it was on my door step. I had my landscape guy plant it the same day, May 1,2021, and so far it is looking very happy in its new home. A very satisfactory experience.
FastGrowingTrees packed an incomplete order, but quickly rectified it by shipping the missing tree. Good service. One of our three trees had a much less vigorous rootball on arrival, so we shall see whether it thrives. I bought the insurance so I know I can replace if it fails.
Order two trees. Very small for the price. One is dying
We're so sorry we never received your email! We're reaching out privately to help!
Bought 5 gallon tree. However the tree was less than 3 gallon
We have reached out privately to help out with this. We're so sorry for the missing trees!
Great. Service and product. Tree is growing and looks so beautiful.
Only received 12 of the 20 trees ordered... Complained and two weeks later received remaining.
We're so sorry to hear about your experience! We have reached out privately to see what we can do to help make this right!
I buy plants online from two companies, so wasn't expecting what I got - one rosebush completely unbound, roots exposed; and one clearly worse for wear. I planted them anyway, we'll see what happens, but I won't buy from this company again.
You sent me a bent tree. And I told you. That already... you said sent pictures. I don't know how to send photos e-mail but I can through text... you did not offer that option! Was going to order another bush... but your shipping charge is outrageous... 20 dollars on a 30 dollar plant! To rich for for my blood...
We're sorry you're having issues sending us photos! Give us a call at 1-800-973-8959 and we would be happy to walk you through it!
I ordered 3 bushes. Two of them are doing well, but one is almost dead. I planted all three in the same area, in the same manner. I have to believe one plant was just not healthy when it arrived.
Online shopping experience was very good. Somewhat unhappy about condition plants were in once received. I ordered 4 of the same plant. They all came in one box. Each one during the shipping process seemed to have smushed together on top of the other for the 4 days it was in transit. Very mangled looking still, 2 weeks later
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.


We're sorry to hear about your concerns! One of our customer care reps is working with you to get this straightened out!