FastGrowingTrees.com

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of FastGrowingTrees.com

FastGrowingTrees.com

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
See all photos
How would you rate FastGrowingTrees.com?
grey stargrey stargrey stargrey stargrey star

FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
This company does not typically respond to reviews

Instant Feedback

145,253 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Rita T.
Unfollow Rita T.
Share Review
Report Review

Just as advertised
May 22, 2021

My order was delivered when stated and directions were easy to follow for planting. Unfortunately the driver put the box on end even though it was clearly marked to lay it flat. I believe as a result, one of the trees was damaged. A quick call to FGT and documentation was all that was needed for the bad tree to be replaced. I'd order from them anytime and recommend them to my friends and family.

Date of experience: May 22, 2021
Nevada
1 review
0 helpful votes
Follow T X.
Unfollow T X.
Share Review
Report Review

Terrible service. I don't think I'll ever order another tree again.

Date of experience: May 22, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about your concerns! One of our customer care reps is working with you to get this straightened out!

New York
1 review
0 helpful votes
Follow James O.
Unfollow James O.
Share Review
Report Review

Japanese Maple
May 22, 2021

Arrived on time and tree looks great as expected...

Date of experience: May 22, 2021
New Jersey
1 review
0 helpful votes
Follow Joe Q.
Unfollow Joe Q.
Share Review
Report Review

Unsatisfied customer
June 21, 2021

I purchased a lemon and a lime tree. The lemon was a little less than 4' tall and the lime 28" tall. The lemon tree base was 1/4" diameter and the lime is 3/8" in diameter. I call your customer service to complain about the scrawny lemon tree that is a 4ft tall twig. And the lime tree that isn't much better. Your representative was very helpful as far as his instructions on taking care of the trees and refunded me 10%. I paid extra for the larger lemon tree but it's so thin at the base, it will take years if survives to stand on its own with being supported. I'm not satisfied with these trees.

Date of experience: May 22, 2021
Texas
1 review
0 helpful votes
Follow Sue Z.
Unfollow Sue Z.
Share Review
Report Review

Our first order was for a Finger Lime bush - we got an email with the tracking number. When I checked the tracking number, USPS advised its not a viable number. I called Fast Growing Trees and the rep told me its actually on back order and hasn't shipped. I asked the rep that if the tracking number was a placeholder for the actual number, why they didn't text, call or email me to advise it's on backorder. I'm hoping they don't cancel the order - its an anniversary gift my husband and I gifted each other.

Our second order - placed before the first order was due to ship - was delivered as promised and in great condition. We are so glad we got the 4 tea olive bushes - they each have new growth and seem likely to do well in our garden!

Date of experience: May 22, 2021
Missouri
1 review
0 helpful votes
Follow Bobbie J.
Unfollow Bobbie J.
Share Review
Report Review

FOUND WHAT I WANTED
May 22, 2021

The local nurseries were out of the white dogwood tree I was wanting so I went shopping on-line. I came across FastGrowing trees and took a chance. I got the tree at not too outrageous a price, ordered it and 3-4 days later it was on my door step. I had my landscape guy plant it the same day, May 1,2021, and so far it is looking very happy in its new home. A very satisfactory experience.

Date of experience: May 22, 2021
Ohio
3 reviews
0 helpful votes
Follow Elizabeth E.
Unfollow Elizabeth E.
Share Review
Report Review

Time will tell...
May 22, 2021

FastGrowingTrees packed an incomplete order, but quickly rectified it by shipping the missing tree. Good service. One of our three trees had a much less vigorous rootball on arrival, so we shall see whether it thrives. I bought the insurance so I know I can replace if it fails.

Date of experience: May 22, 2021
West Virginia
1 review
0 helpful votes
Follow Mark B.
Unfollow Mark B.
Share Review
Report Review

Never again
May 26, 2021

Order two trees. Very small for the price. One is dying

Date of experience: May 22, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry we never received your email! We're reaching out privately to help!

Texas
1 review
0 helpful votes
Follow Kent D.
Unfollow Kent D.
Share Review
Report Review

Bought 5 gallon tree. However the tree was less than 3 gallon

Date of experience: May 22, 2021
Wisconsin
1 review
0 helpful votes
Follow Becky Z.
Unfollow Becky Z.
Share Review
Report Review

I never received my order.
May 26, 2021

I never received my order I never received my order

Date of experience: May 22, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We have reached out privately to help out with this. We're so sorry for the missing trees!

West Virginia
1 review
0 helpful votes
Follow Brenda U.
Unfollow Brenda U.
Share Review
Report Review

Standard
May 22, 2021

The plants were one fair sized and one small. The small one dropped all its leaves but with heavy watering it put out again.

Date of experience: May 22, 2021
South Carolina
1 review
0 helpful votes
Follow William U.
Unfollow William U.
Share Review
Report Review

Great tree
May 22, 2021

Great. Service and product. Tree is growing and looks so beautiful.

Date of experience: May 22, 2021
Maine
1 review
0 helpful votes
Follow Karis M.
Unfollow Karis M.
Share Review
Report Review

Impressed
May 22, 2021

Purchasing plants online was questionable but was very impressed!

Date of experience: May 22, 2021
California
1 review
0 helpful votes
Follow Stacey H.
Unfollow Stacey H.
Share Review
Report Review

Healthy
May 22, 2021

Healthy plants on arrival! Well packaged and arrived quickly. These little mulberry trees are doing well.

Date of experience: May 22, 2021
District of Columbia
1 review
0 helpful votes
Follow Nancy I.
Unfollow Nancy I.
Share Review
Report Review

Nice gift
May 22, 2021

Well packed, delivered on time, in good shape and setting blooms on the small lilac bush. No excess plastic nor messy fill.

Date of experience: May 22, 2021
California
1 review
0 helpful votes
Follow penny N.
Unfollow penny N.
Share Review
Report Review

Only received 12 of the 20 trees ordered... Complained and two weeks later received remaining.

Date of experience: May 22, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear about your experience! We have reached out privately to see what we can do to help make this right!

Maryland
1 review
0 helpful votes
Follow Margaret V.
Unfollow Margaret V.
Share Review
Report Review

Disappointing!
May 22, 2021

I buy plants online from two companies, so wasn't expecting what I got - one rosebush completely unbound, roots exposed; and one clearly worse for wear. I planted them anyway, we'll see what happens, but I won't buy from this company again.

Date of experience: May 22, 2021
Kentucky
1 review
0 helpful votes
Follow James D.
Unfollow James D.
Share Review
Report Review

Bent tree
May 26, 2021

You sent me a bent tree. And I told you. That already... you said sent pictures. I don't know how to send photos e-mail but I can through text... you did not offer that option! Was going to order another bush... but your shipping charge is outrageous... 20 dollars on a 30 dollar plant! To rich for for my blood...

Date of experience: May 22, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry you're having issues sending us photos! Give us a call at 1-800-973-8959 and we would be happy to walk you through it!

Ohio
1 review
0 helpful votes
Follow Bouedett P.
Unfollow Bouedett P.
Share Review
Report Review

Blackberries
May 22, 2021

I ordered 3 bushes. Two of them are doing well, but one is almost dead. I planted all three in the same area, in the same manner. I have to believe one plant was just not healthy when it arrived.

Date of experience: May 22, 2021
Illinois
1 review
0 helpful votes
Follow Jacob P.
Unfollow Jacob P.
Share Review
Report Review

Bought 6 Items
May 22, 2021

Online shopping experience was very good. Somewhat unhappy about condition plants were in once received. I ordered 4 of the same plant. They all came in one box. Each one during the shipping process seemed to have smushed together on top of the other for the 4 days it was in transit. Very mangled looking still, 2 weeks later

Date of experience: May 22, 2021