FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,056
shipping
245
quality
12,364
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145,695 reviews

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Ohio
2 reviews
0 helpful votes
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I ordered a Nikko Blue Hydrangea, Areca Palm Tree & an Aloe Vera plant. The hydrangea is doing great, I was not really happy with the looks of the Areca Palm, leaves were torn, a couple had black ends. I've planted it, hoping for the best. The Aloe Vera plant I'm totally dissatisfied with. I looked like somebody had already used the leaves for burns. Several of the stalks were cut off & black. Overall the plant looks terrible. If you want pictures, LMK Tom Drake

Date of experience: May 26, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Pennsylvania
1 review
0 helpful votes
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Best customer service
May 26, 2021

My order arrived damaged but the customer service response was the fastest I've ever had. Very satisfied with this company.

Date of experience: May 26, 2021
North Dakota
1 review
0 helpful votes
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Great customer service
May 26, 2021

Ordered trees for my local cemetery. 1 tree was broken due to the fact that the delivery person couldn't read - LAY FLAT on the box. Contacted customer service, sent pictures of the tree and in a couple of days received replacement tree.

Date of experience: May 26, 2021
Ohio
1 review
0 helpful votes
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Lime Bush
June 25, 2021

I still haven't received the lime bush. After my purchase it said it could not ship and no one has called me back.

Date of experience: May 26, 2021
Washington
1 review
0 helpful votes
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Maple Tree Tar Spot
June 1, 2021

The Armstrong Maple which was purchased for $79.95 arrived in very poor condition. The tree is half-dead and there is maple tar back spot on the leaves! I contacted FGT and was offered a 20% discount. I accepted, but believe it is not unreasonable to expect a replacement tree. I have made several purchases from FGT in the past few years and been happy with my purchases. Will no longer be ordering from this company. An exorbitant price to pay for a sick and dying maple tree. Very unhappy with this purchase.

Date of experience: May 26, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear how your tree arrived! Please let us know over the next couple of weeks if the tree continues to decline and we will make it right!

New York
1 review
0 helpful votes
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Tiny as a stick
June 1, 2021

The Plant came out to be very Tiny with some branches Broken. The pics in site are misleading. Disappointed with the purchase.

Date of experience: May 26, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!

Minnesota
1 review
0 helpful votes
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Exactly what I wanted
May 26, 2021

Other than an initial glitch with shipping, I was very pleased with the service and my Taylor Junipers I ordered.

Date of experience: May 26, 2021
California
1 review
0 helpful votes
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Amazing Customer Service!
May 26, 2021

I ordered a Grand Nain banana tree for my yard and FedEx took their sweet time getting it delivered to me. They also didn't keep the box on its side so my poor banana tree was bent and the trunk was split. I emailed FGT with photos and a summary of what happened. Within an hour, they started the process to send me a replacement! The replacement arrived yesterday and it was a larger tree than my original order. The replacement is a beautiful specimen and I can't wait to watch it grow!

Date of experience: May 26, 2021
Illinois
2 reviews
0 helpful votes
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Everything came as promised.
May 26, 2021

I found what I needed and ordered it. I have never ordered plants before so I was a little nervous. The only thing I wish they would have provided is updates to when the items were shipped etc.

Date of experience: May 26, 2021
California
1 review
0 helpful votes
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Great customer service
May 26, 2021

Was a little disappointed with one of my trees upon arrival. However, fast-growing trees made it right by shipping me a replacement. The tree has not arrived, but I'm going to trust that my new tree will be just perfect as the rest of the trees I ordered.

Date of experience: May 26, 2021
North Carolina
1 review
0 helpful votes
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Poor shipping
June 1, 2021

I was disappointed that our plant arrived a full datel ate from FedEx, with a damaged shipping box. The citronella plant was withered, and the very dry dirt accompanying it was scattered all over the box. We have had to carefully nurse it back to life, but it's still not growing as fast as years of other citronella plants we've used to successfully ward off mosquitos.

Date of experience: May 26, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your order arrived! We have sent a private message to get some photos so we can take a look and help out!

New York
1 review
0 helpful votes
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Small and Charlie Brown like
June 1, 2021

I paid extra to get the bigger trees and (2) of them are bigger and (2) are very thin and not tall. The two small ones have very little foliage in comparison.

Date of experience: May 26, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your trees are not satisfactory! We are reaching out now to get some photos so we can see what you received and offer some assistance!

North Carolina
2 reviews
0 helpful votes
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A Rose
May 26, 2021

Easy to order and receive within planting time period and a video to view for planting. I don't have a green thumb so need all the help I can get. So for the short time we've had this tree I'd say it's doing good.

Date of experience: May 26, 2021
Missouri
1 review
0 helpful votes
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Small, poorly formed tree
June 1, 2021

Shipment was fast and well packaged. However, the quality of the tree was disappointing. It was small and had a poorly formed structure.

Date of experience: May 26, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your tree is not satisfactory! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Texas
1 review
0 helpful votes
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The rose trees I ordered a month ago was delivered on a Sunday when we were out of town. Did not receive any notification of being shipped. We returned on Monday and when we went to unpack them we discovered that one tree had all the soil on the other side of the box and bare roots. We repotted them and this one has not died but it has not produced any flowers like the other one.

Date of experience: May 26, 2021
Florida
1 review
0 helpful votes
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Terrible Customer service
May 26, 2021

Once you place an order that's it.
If you have any problems you can't get any help!
My plants all came damaged they were not packaged well and I still have not been able to get someone to talk with me about the damage. 5 emails and pics to them with no response.

Date of experience: May 26, 2021
New York
1 review
0 helpful votes
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Excellent Trees
May 26, 2021

Trees arrived on time and in fine shape, They are planted in desirable locations and doing well!

Date of experience: May 26, 2021
New York
1 review
0 helpful votes
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Great customer service.
May 26, 2021

Great customer service, there was a slight mix up with my order. Mostly my fault and the quickly sent out the correct order free of charge. All my on line orders will be through Fast Growing Trees.

Date of experience: May 26, 2021
Ohio
1 review
0 helpful votes
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First time buying trees online
May 26, 2021

Not sure I remember how I found FGT, but I do like the ease of purchasing my trees online. They do come ready to plant and for the most part, the trees look good.

Date of experience: May 26, 2021
Illinois
1 review
0 helpful votes
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Great Trees
May 26, 2021

I ordered 8 fir trees and when they arrived they were healthy and "happy". I planted them about 3 weeks ago and they are doing great. I would definitely use this company again.

Date of experience: May 26, 2021