FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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145,090 reviews

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Georgia
1 review
0 helpful votes
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Great Trees and good price.
August 6, 2021

I have purchased several trees from FastGrowingTrees.com. All have been healthy and shipped quickly.

Date of experience: August 6, 2021
Illinois
3 reviews
0 helpful votes
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Unacceptable quality of plants upon arrival! Plants were wilted and with brown spots! Trying to obtain a refund has been a night mare. Pictures have been sent and with no vail of my refund! Dispute has been filed with PayPal! Horrible experience! False advertisement about guaranty and quality! Never purchase plants again

Date of experience: August 6, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're very sorry for how your plants arrived! We are an outside nursery so blemishes on leaves will happen but we are always treating our plants to ensure there are no diseases or pests. It looks like this has since been resolved!

Florida
1 review
0 helpful votes
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Very fast service
August 6, 2021

I really appreciate the service because I love to order and receive products quickly FastGrowing Trees is that

Date of experience: August 6, 2021
Oregon
1 review
0 helpful votes
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Great overall on every area
August 6, 2021

Tree arrived damaged by shipping, no fault of seller. They immediately shipped me a new one.

Date of experience: August 5, 2021
California
1 review
0 helpful votes
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Dead Crape Myrtle trees
August 11, 2021

My experience is not a good one. First off my trees came brittle with no leaves at all and we're supposed to be 3-4 feet and were more like 1-2 ft. Second my 2 trees came in a box together with the pot wrapped and zip tied in a bag and most of soil came out and was in the bag loose. Contacted support to receive a refund but instead was sent 2 more trees that were just as bad and they said to check if the trunk is alive by scratching it to see if under was green and it was. But that's not the point I spent over 100 dollars each for these trees because the site shows healthy beautiful flowers on them but they don't even have leaves let alone flowers. Very unsatisfied with this company and still trying to get a refund.

Date of experience: August 5, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your trees arrived! Shipping stress can cause plants to drop leaves but almost always make a full recovery! Being that we are plant people, we always like to ask our customers to give the plants a chance and not to give up on them too early. We've reached out privately to help!

Missouri
1 review
0 helpful votes
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The tree came in good condition.
August 6, 2021

Right after I planned the tree Deer attack happened but it surviving slowly.

Date of experience: August 5, 2021
Indiana
1 review
0 helpful votes
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Knowledgeable
August 6, 2021

Your associate was very helpful and knowledgeable about the plants that grow in our area. We're in Illinios, where winters can be terrible on anyone's garden! So knowing what you can grow from year to year means everything! Thanks again.

Date of experience: August 5, 2021
California
1 review
0 helpful votes
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Plants
August 5, 2021

Easy to order online! Great selection of plants! Easy delivery!

Date of experience: August 5, 2021
North Carolina
1 review
0 helpful votes
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Great products
August 5, 2021

Purchased apple 3 in 1; pear tree 3-in-1, persimmon, peach and pomegranate trees. All they are doing well. One was shipped with a broken branch and it was replaced with a brand new one within a week. Happy so far with the products and great customer service.

Date of experience: August 5, 2021
Tennessee
1 review
0 helpful votes
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Healthy
August 5, 2021

I have ordered around 10 fruit bearing trees and bushes that have all arrived on time and looking very healthy. I'll have to wait and see how they produce, but for now I am very pleased.

Date of experience: August 5, 2021
New Hampshire
1 review
0 helpful votes
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Spent over $1,000 have dead trees!
August 5, 2021

I have asked for a refund of at least part of my payment and was told I have to purchase an insurance product for an additional $129.95. Very disappointed. I had great faith that this company would stand by their product; however, they did not.

Date of experience: August 5, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry that one of your plants didn't make it! Because there are so many environmental factors that can depend on the livelihood of a plant we offer that 1 year warranty at checkout. Again, we do apologize for the inconvenience this caused.

Texas
1 review
0 helpful votes
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Quality Plants
August 5, 2021

The plants arrive healthy with strong roots. Shipping tends to damage the top growth due to rough handling of the boxes. I highly recommend the purchase of the insurance.

Date of experience: August 5, 2021
Minnesota
1 review
0 helpful votes
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Great Customer service
August 5, 2021

There customer service help with all my questions and if I had a problem they took care of it right away. I recommend them I had a couple trees that didn't make the shipping and they were replaced right away.

Date of experience: August 5, 2021
Maryland
1 review
0 helpful votes
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A ++++++ CUSTOMER SERVICE.
August 5, 2021

Overall I experienced fantastic customer service!

Date of experience: August 4, 2021
Colorado
1 review
0 helpful votes
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Poor customer service
August 5, 2021

The tree came dead and upside and when I called they said they can't do anything.

Date of experience: August 4, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! Shipping stress can cause plants to wilt and drop leaves but almost always make a full recovery! Being that we are plant people, we always like to ask our customers to give the plants a chance and not to give up on them too early. Please do not worry, we have your plant covered 100%. Just check back in with us if for some reason it begins to decline and we'll ship a new one!

Delaware
1 review
0 helpful votes
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So I bought 20 trees and only 18 made it. I asked for the other two but never got an answer back. I also bought 9 hydrangeas and three of them, the most expensive, are dying days after the delivery. It is hit/miss.

Date of experience: August 4, 2021
California
1 review
0 helpful votes
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Slow shipping
August 5, 2021

No expedited shipping- plants taking too long to get to me- dead when they come. Can't handle the heat of summer in a box for 7 days.

Date of experience: August 4, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

New York
3 reviews
0 helpful votes
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Beautiful plants
August 5, 2021

I bought a 3 gallon monstera and a 1 gallon parlor palm. I was very impressed with the way they were packaged. Both arrived healthy and gorgeous. I've ordered online plants before, and these were by far the most robust and more mature than I've gotten anywhere else

Date of experience: August 4, 2021
Alabama
1 review
0 helpful votes
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Great Service
August 5, 2021

Customer service is impeccable. We had a tree that didn't make it and they replaced it with no issues.

Date of experience: August 4, 2021
Illinois
1 review
0 helpful votes
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Great customer service!
August 4, 2021

I contacted the company after four of my tiny trees died. No hesitation about replacing them and I received them within a few days.

Date of experience: August 4, 2021