FastGrowingTrees.comReviews 30,867

Customer service was horrible! Very disappointed with that experience! Have not received my second tree yet but my first one arrived very nicely packaged.

My plants arrive quickly. Protective packaging with easy instructions for the non green thumb folks.

The best service. They have always answered my emails and or calls quickly. They are extremely nice. Always going out of the way to make sure everything is what you expect.

Website was easy to use and order the trees/bushes that I was looking for. It was easy to order and check out was smooth. Will be returning to the site when I am ready to order other trees.

1. Sent the wrong trees
2. Late delivery - twice
3. Damaged and dead trees - twice

I very much liked that customer service was excellent in terms of communication. You could call and get an answer to your questions.

However, I was surprised how these expensive trees came in a long narrow box. Two were sent in just one of those boxes. There was nothing much to them and they looked very scraggly. The root balls couldn't support the trees, even when placed in a pot, without leaning them against something. I was concerned that the trees had torn themselves from their roots. In Santa Fe heat and sun, the trees need all the roots they have. Have to see how they do.

We ordered two palm trees and two banana trees for our home in Oklahoma. The trees were shipped quickly. I did not have to contact customer service

I talked to an on-line chat bot who gave me good advise about what I wanted. I ordered it and it arrived, well packed, within a few days. It looked a little ragged when I unpacked it. But what would you expect for something that has been in the back of a FedEx truck for a couple of days. After a couple of days in the sunlight it is looking very happy!

On my 3rd tree the first 2 died. This one is doing great. Customer service was very good and I do love the tree.

The tree must have been damaged at shipping it had broken limbs 3 total not sure if its going to make it but I will see

I spoke with Elvis about a month ago about the poor condition of the first tree I bought from you last year. (This year I bought 2 more). I sent photos of the brown, dying leaves and he advised me to mix in nitrogen with the soil, and that "... all the brown on the leaves will be gone in two weeks, and that the leaves would turn green again until Fall when they will change into beautiful colors." Instead of improvement, and using the nitrogen as directed, the tree now looks much worse. Not one leaf has changed back to green, and the ones still on there have gone limp and are beginning to shrivel up. PLEASE DO NOT POST THIS as a review. I had to accept letting you use this review so that I can submit it. Please disregard the "AGREE" box. It is merely feedback to let you know that the maple is not doing well, nor is it responding to the recommended treatment.

Thank You,

Mike Forest
340 Bunker Drive
Tyler, TX *******
*******631

Not sure how I feel at the moment because both trees all not doing well. Hopefully they will turn around soon and I can then be totally satisfied. The leaves are looking dried our of the edges, but perhaps this is just shock from the transplant. Watering is not the issue?

I've ordered several times, always with the one year warranty. The quality of the trees and packaging is variable... always good but not always excellent.

Exactly what I was looking for. Tress were well protected. Root ball was in good shape, ready to plant!

Every plant I've gotten here have thrived, prices are good the product awesome, though they didn't send the fertilizer packet they said was with or should come with the trees I've bought.

Plants were in really really poor condition upon arrival. Had I known, wouldn't have ordered!