FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,055
shipping
245
quality
12,363
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146,153 reviews

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California
1 review
0 helpful votes
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Shabby bug infested tree.
September 7, 2021

The fishtail palm I received was beat up (not in shipping as it was packed well). It had broken brown leaves, rust spots all over the leaves, white spots everywhere and a heavy bug infestation. I reported this and they immediately sent me another one. However it wasn't much better. There weren't as many bugs on the second tree but there were yellow stripes on the leaves and brown dead bits. I would guess it might be from sometimes over watering it and sometimes under watering it. If I had to describe the trees in one word it would be shabby. I spent several hours over several days wiping the leaves down to try and remove all the bugs under the leaves. Then I wiped the leaves down again with vinegar and water to try and remove the white calcium spots. Then I sprayed it with insecticide and wiped the top and bottom of the leaves with it to kill and remove the remaining bugs. It stayed outside for several days before I felt it was safe to bring into my house with my other houseplants. The trees look better now, but it took a lot of work and they still don't look lush like the ones in their photos.

Date of experience: September 3, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience and for the way your plants have arrived to you! We have reached out privately to help make this right!

Florida
1 review
0 helpful votes
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Will give it another chance
September 4, 2021

Very disappointed after lots of consideration I finally made my first purchase with FGT. I ordered 2 3-4 ft. Nellie stevens holly, I planned on purchasing two packs of ten to do the perimeter of yard. They arrived timely, however they were in awful condition. They both were covered with an excessive amount of white mildew powder and infested with live pests. There were eggs all over leaves and bugs crawling. Also there were webs. After sending pictures in an email and calling, I was assured the replacements would be better. The replacements were disappointingly also in bad shape, not as bad but pests, eggs, mildew, webs were all present. Very very disappointed but I did receive a full refund in a timely manner. I will try once more. Definitely a different tree/plant. Hope it will be better if not three times your out.

Date of experience: September 3, 2021
Maryland
1 review
0 helpful votes
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Not so good. The tree died shortly after it got here. Please issue a refund. Thanks!

Date of experience: September 3, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry that your tree didn’t make it! We have reached out privately to help!

New York
1 review
0 helpful votes
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Memorial Tree
September 4, 2021

I ordered a tree for my cousin that just lost her mom. It happened to be her moms favorite. She told me her mom had a matching one. She loved it. It came quick and nicely packaged. It also already had a blossom on it. It was very easy to order and had great advice on what trees grow where as well as information about the roots.

Date of experience: September 3, 2021
California
1 review
0 helpful votes
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Quality Plants
September 4, 2021

Excellent service and packaging. Plants received were fresh and good sized.

Date of experience: September 3, 2021
Louisiana
1 review
0 helpful votes
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Great salesman very knowledgeable spoke clearly and very helpful

Date of experience: September 3, 2021
Wisconsin
1 review
0 helpful votes
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Everything arrived in great condition.
September 3, 2021

I liked the viewing of the trees I was trying to find. Only thing was if there could of been four pack full grown pictures of the items as well as the seasonal pictures.

Date of experience: September 3, 2021
Texas
1 review
0 helpful votes
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Doesn't get any easier!
September 3, 2021

Very helpful website, you can filter right down to the zone you're in, type of shrubs/plants/etc that you want and gives you care instructions. Satisfied with my purchase and will definitely be purchasing again!

Date of experience: September 3, 2021
Ohio
1 review
0 helpful votes
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Dead on arrival
September 7, 2021

Trees died in boxes. Leaves were dry when boxes arrived. I planted them immediately and watered them, but I do not think they will survive

Date of experience: September 3, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're sorry to hear that your trees are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Oregon
1 review
0 helpful votes
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Cara Cara Orange Tree
September 3, 2021

Very pleased with the purchase, and delivery looked like a good company to go through

Date of experience: September 3, 2021
Ohio
1 review
0 helpful votes
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I bought a star magnolia and received plant is short time. Although I immediately planted tree when I received it, star magnolia was in extreme shock and did nothing for over a month. I informed company and sent photos. They sent me another star magnolia with more roots and now has new leaves on it. (Good customer service) However, both star magnolias are only about foot tall so price was very expensive for such a small tree. (Too pricey)

Date of experience: September 3, 2021
Texas
1 review
0 helpful votes
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Service
September 3, 2021

Sales person was fully knowledgeable and very helpful in helping me pick out the right tree for my zone

Date of experience: September 3, 2021
Tennessee
1 review
0 helpful votes
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Great Business
September 3, 2021

I have purchased butterfly bushes, a rainbow eucalyptus and a lime tree in separate orders.
All arrived quickly and in good condition.
All are still alive and doing better than plants and trees I've purchased locally!
(The shrubs are thriving despite a delay in being planted by about a week, and during a particularly hot and dry spell this summer.)
I plan to continue to purchase from this company.

Date of experience: September 3, 2021
Colorado
1 review
0 helpful votes
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Waiting on return
September 7, 2021

I purchased several trees to plant before leaving town to go back to school and after about a week of waiting(far more than I expected) the first of three boxes arrived and it was crushed and had holes on the box so I rejected the delivery and was very disappointed. The other two boxes were never attempted to be delivered I'm not sure if that is from me rejecting the first one or if it was a problem with fedex. Now it's been over a week I'm out of town and I've had a phone conversation with fast growing trees about when I should be expecting my refund and so far I haven't gotten a single word back from them. Extremely disappointing service so far as the customer I should have been refunded by now I understand it takes time but after more than a week and a phone call and the fact that I never accepted the package I'm beginning to really lose patience.

Date of experience: September 2, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! It looks like the refund has since been processed but it may take an additional day or two due to the holiday weekend.

North Carolina
1 review
0 helpful votes
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Very satisfied
September 3, 2021

My azaleas arrived very quickly and were in great shape. All three were in bloom and there was no distress on any of the foliage. They are thriving in my backyard now and I couldn't be prouder.

Date of experience: September 2, 2021
Texas
1 review
0 helpful votes
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Nandina arrived in very good condition
September 3, 2021

Easy to search and make orders.
Shrubs arrived in very good conditions.

Date of experience: September 2, 2021
Colorado
1 review
0 helpful votes
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Packaging
September 3, 2021

Packaging just plain useless. Same plant could of been purchased at Home Depot for half the price. Even the same producer.

Date of experience: September 2, 2021
Illinois
1 review
0 helpful votes
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Nice trees
September 7, 2021

Customer service was horrible! Very disappointed with that experience! Have not received my second tree yet but my first one arrived very nicely packaged.

Date of experience: September 2, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're very sorry to hear this! We're going to reach back out privately to help!

Texas
1 review
0 helpful votes
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Effortless
September 3, 2021

My plants arrive quickly. Protective packaging with easy instructions for the non green thumb folks.

Date of experience: September 2, 2021
Texas
1 review
0 helpful votes
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Awesome Company
September 3, 2021

The best service. They have always answered my emails and or calls quickly. They are extremely nice. Always going out of the way to make sure everything is what you expect.

Date of experience: September 2, 2021