Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Reliable plants, reliably packaged, and reliable, respectful customer service.
The tree arrived with drym withered leaves. Planted immediately and watered well. Next day, all but one leaf fell off. Will this tree survive?
I ordered the Meyer lemon tree and citrus pack. A few days later the citrus pack arrived, but the tree didn't ( even though the usps tracking showed that it was delivered. I called customer service and within minutes they had another shipment ready. No questions asked. Sh$! Happens with shipping, so that's no reflection on them. Their customer service, however, was fantastic. Will buy again!
Trees arrived in decent shape with a few branches broken. Were not the anticipated size but seemed fairly healthy.
We're very sorry to hear that your trees are not the correct height! We have reached out privately to help!
Ordered two trees and a plant. Received two sticks and tiny plant. One so called tree died within a week as did the plant.
I had a 6-7 foot maple tree in the yard and it's about 2-2 1/2 inches around. The branches I received were about 1/2 inch around.
We're sorry to hear that your plants didn't do well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
Have ordered here before with pleasant results. This time, my two hydrangea bushes came to me yellow and covered in black spots. Called twice and emailed twice. Have yet to receive a response.
We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!
This company goes above and beyond to satisfy customers. Highly recommend their excellent trees and no risk policy: they will make sure you are happy!
Efficient! That is the highest compliment in my estimation
I've had several orders and all have been great delivery and product. Follow their instructions for nice, healthy plants and trees and you won't be disappointed.
I purchased a 5-6ft EXCLAMATION! London Planetree. The shipping was delayed by 1 day in transit. The tree arrived and it was indeed about 5-6 feet. The base trunk was quite small but I did not measure it. The leaves were mostly green and overall while small it looked like a nice tree. I kept the tree in a shady location and watered it the first day. I planted the tree the following day. The tree was rootbound and I followed the directions to free the roots. Within the 1st week all the leaves fell off except for 3. I think the tree is still alive because there are many green buds on the trunk. I suspect transporting the tree in the mail shocked the tree, which caused the leaves to fall off. I did not buy the one year insurance on the tree. It is early Sept 2021 and Autumn is coming so I don't know if the tree will grow any more leaves this year. I plan to continue to water the tree regularly and hope that it comes blazing to life next Spring. With this 1st experience I am hesitant to purchase another tree in the mail. 3 stars because I honestly don't know if the tree will survive.
Placed an order for close to $1000 in trees. Trees never arrived. At least FGT refunded my money, but I really just wanted trees.
We are very sorry that the carrier didn't deliver your trees in a timely manner but glad we could make it right!
The tree was as promised and even had some blooms to confirm the color. It was well packaged and arrived in great condition
The fishtail palm I received was beat up (not in shipping as it was packed well). It had broken brown leaves, rust spots all over the leaves, white spots everywhere and a heavy bug infestation. I reported this and they immediately sent me another one. However it wasn't much better. There weren't as many bugs on the second tree but there were yellow stripes on the leaves and brown dead bits. I would guess it might be from sometimes over watering it and sometimes under watering it. If I had to describe the trees in one word it would be shabby. I spent several hours over several days wiping the leaves down to try and remove all the bugs under the leaves. Then I wiped the leaves down again with vinegar and water to try and remove the white calcium spots. Then I sprayed it with insecticide and wiped the top and bottom of the leaves with it to kill and remove the remaining bugs. It stayed outside for several days before I felt it was safe to bring into my house with my other houseplants. The trees look better now, but it took a lot of work and they still don't look lush like the ones in their photos.
We are so sorry to hear about your experience and for the way your plants have arrived to you! We have reached out privately to help make this right!
Very disappointed after lots of consideration I finally made my first purchase with FGT. I ordered 2 3-4 ft. Nellie stevens holly, I planned on purchasing two packs of ten to do the perimeter of yard. They arrived timely, however they were in awful condition. They both were covered with an excessive amount of white mildew powder and infested with live pests. There were eggs all over leaves and bugs crawling. Also there were webs. After sending pictures in an email and calling, I was assured the replacements would be better. The replacements were disappointingly also in bad shape, not as bad but pests, eggs, mildew, webs were all present. Very very disappointed but I did receive a full refund in a timely manner. I will try once more. Definitely a different tree/plant. Hope it will be better if not three times your out.
Not so good. The tree died shortly after it got here. Please issue a refund. Thanks!
We are so sorry that your tree didn’t make it! We have reached out privately to help!
I ordered a tree for my cousin that just lost her mom. It happened to be her moms favorite. She told me her mom had a matching one. She loved it. It came quick and nicely packaged. It also already had a blossom on it. It was very easy to order and had great advice on what trees grow where as well as information about the roots.
Excellent service and packaging. Plants received were fresh and good sized.
Great salesman very knowledgeable spoke clearly and very helpful
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.


We're so sorry for how your first trees arrived but glad we were able to assist with replacements!