FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,052
shipping
245
quality
12,363
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147,617 reviews

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California
1 review
0 helpful votes
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Shipping
September 28, 2021

There was a super long delay on delivery then when I write to fast growing email, no one replied. When I got the tree, one of them is already dying and avocado tree only one stem with one leaf.

Date of experience: September 26, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

Maryland
1 review
0 helpful votes
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Customer service doesn't care
September 28, 2021

I messaged you about one of my trees arriving broken about 3 weeks ago and I have not heard from you.

Date of experience: September 26, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear how your tree arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

Nebraska
1 review
0 helpful votes
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Peach tree & hydrangeas
September 26, 2021

I ordered a Reliance peach tree from Fast Growing Trees this past spring & it arrived in great shape, was much larger than I expected & is thriving beautifully in my garden! Most recently ordered Summer Crush hydrangeas for our son & daughter-in-law's new home & they too were beautiful, large & arrived in great shape! I will definitely continue to order with Fast Growing Trees!

Date of experience: September 26, 2021
New York
1 review
0 helpful votes
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Purple beach
September 26, 2021

The tree was sent quickly and arrived on time, however when opening the box the top half of the hanging shoot was broken.We planted right away with the 2 packages of soil you included. After watering and keeping an eye on it some of the leaves have died but others have taken well.The little guy looks like he made it...

Date of experience: September 26, 2021
Illinois
2 reviews
0 helpful votes
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The best online fruit tree shop
September 26, 2021

Love all my fruit trees i purchase 5 fruit trees abs it's the best decision

Date of experience: September 26, 2021
Colorado
2 reviews
0 helpful votes
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Good products
September 26, 2021

Rootball packed in dry ( peat moss?) almost all fell of when tree removed from the pot. Some other trees from fast growing trees, root ball was wrapped in burlap, much, much better.

Date of experience: September 26, 2021
Michigan
1 review
0 helpful votes
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Never got all my trees
September 28, 2021

I ordered 2 ten packs of trees and am still missing 8 trees. It also took a week longer than listed to arrive. I called and the customer service rep didn't know where my trees were.

I will not use or recommend this company again.

Date of experience: September 26, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We sincerely apologize. There have been a lot of delays with the carriers due to understaffing but it looks like we have replaced those trees for you!

North Dakota
1 review
0 helpful votes
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Title
September 28, 2021

Your company is more concerned with sending me emails to buy more than providing a good product. I bought another tree that I wanted for my parents 40 year anniversary for second year due to fact first tree was not good but I have a hard time finding this particular tree anywhere else. Your company might be our new anniversary. See you next year

Date of experience: September 25, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your parents tree when it arrived! We are reaching out to get some photos so we can assist you further!

Florida
1 review
0 helpful votes
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Very Disappointed
September 28, 2021

I paid extra for a taller tree. I received a tall stick, with a few yellow leaves. My friends / neighbors are laughing that I planted & am watering a 5 ft. Stick. IF this stick grows into a tree, I will be long gone from this world. Never will I buy landscaping from online companies. This "tree" that I bought is a joke!

Date of experience: September 25, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We’re so sorry to hear how your plants arrive! It’s very common for plants that are shipped to arrive like this but they typically begin pushing out new growth in just a few weeks. Keep us posted and we’ll make it right if they do not bounce back!

Washington
1 review
0 helpful votes
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Bloodgood tree
September 26, 2021

Over 10 days in shipping. Received dead or alive? Don't know but planted anyway... tree was a single stick, bent with 2 little leaf that were dried up.

Date of experience: September 25, 2021
Washington
1 review
0 helpful votes
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Bait and switch?
September 26, 2021

It took a long time to get the bamboo tree I ordered. It arrived and the box was opened and then tied back closed. Think someone opened it to water it because it took so long to deliver. The pot it was in was broken. The tree looked nothing like the photo. The photo showed a beautiful, full tree with wide leaves. It arrived as several spindly trees with thin leaves. Not what I ordered.

Date of experience: September 25, 2021
New York
1 review
0 helpful votes
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Mostly FedEx's problem
September 25, 2021

We ordered 3 trees, a honey crisp apple, an ever bearing mulberry, and a north star cherry. The website says delivery within 1-3 days so we planned our schedule around a supposed delivery date, well that date came and went and so did the next day and the next day BUT ON THE NEXT DAY they arrived. Both boxes were delivered upright, despite the box's labels saying to lay them down and one of the boxes was completely crushed in the middle. We removed the trees and found the apple tree to be nearly snapped in half. The other tree in the box with it was fine as was the other tree in its own box, they were both thirsty and slightly wilted but on tact. I called fast growing trees and explained what happened, the service rep took my info, confirmed my order, offered to send me a new tree immediately, and apologized for the inconvenience. It was the most pleasant and simple phone conversation I've had with a service rep on years. The new apple tree arrived within 4 days and all three trees bounced back to full health once planted and they all still look strong and healthy. We look forward to seeing what fruits they bear next year!

Date of experience: September 25, 2021
Florida
1 review
0 helpful votes
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Terrific
September 25, 2021

This was the best business experience I have had in a very long time. Customer service was polite, helpful, and professional. And the plants matched that experience.

Date of experience: September 25, 2021
California
1 review
0 helpful votes
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Very informative website and I am a repeat customer several times over. I have never been disappointed.

Date of experience: September 25, 2021
Idaho
1 review
0 helpful votes
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Never Imagined I Would Buy a Tree Online
September 25, 2021

The website is easy to navigate and the information provided is useful for the buyer. The checkout process is also very simple and easy - nothing more aggravating than a convoluted check out process.

Date of experience: September 25, 2021
New Jersey
1 review
0 helpful votes
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Review
September 25, 2021

Great experience, followed the instruction, and seems to be doing well.

Date of experience: September 25, 2021
Montana
1 review
0 helpful votes
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Overpriced/arrived poor shape
September 28, 2021

Plants were small and stressed and half dead when they arrive. I suggest putting in a special order with your local nursery rather than buying from FGT. They are very overpriced and hike rates as they offer discounts. I bought a shrub for 50 and 1 week later onsale listed at 79 for the same thing! Customer service DID make a great effort to make it right. Shipped replacement promptly. Also came stressed and half dead. I finally gave up trying. I had a credit to use so bought a way overpriced tree to use it up. Also came stressed. All leaves fell off. I didnt bother to report it exhausted and gave up trying.

Date of experience: September 25, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry for the experience! We have reached out privately to help!

Virginia
1 review
0 helpful votes
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I finally purchased my lemon tree
September 25, 2021

I'm anxiously waiting for my first lemon to appear. I will be flooding social medial with pictures. I'm over the moon with excitement

Date of experience: September 25, 2021
Oklahoma
1 review
0 helpful votes
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Great service communication
September 25, 2021

Quick and easy shopping and the tree arrived when promised with outstanding planting instructions!

Date of experience: September 25, 2021
California
1 review
0 helpful votes
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Very Disapointed
September 27, 2021

I receive tree with dead leaves the leaves fell off and tree is slowly dieing
No one at FastGrowing Tree is willing do anything about except say we sorry and we have experts to help you.
No one said that we will fix this by sending you another tree at no charge I wlll mail the other tree back

Date of experience: September 25, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry for your experience! It looks like we have a replacement order on its way! Let us know if we can help with anything else!