FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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144,958 reviews

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Oregon
1 review
0 helpful votes
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Nice trees
September 21, 2021

We ordered 4 6-7' weeping willows. They were well packaged and arrived healthy. Now in the ground a couple of weeks and they are thriving.

Date of experience: September 20, 2021
Colorado
1 review
0 helpful votes
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Sick plants
September 22, 2021

I ordered four bushes and one tree. All but the blueberry bush looked sickly upon delivery. I called to complain about 2 especially sad looking plants. The replacements looked just as bad.

Date of experience: September 20, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your replacements also arrived in poor condition! We have reached out to get some photos!

Pennsylvania
1 review
0 helpful votes
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Berries for my Granddaughter
September 21, 2021

My red raspberry plant is doing well. Not to sure about the thornless blackberry. See what the spring brings. Shipping the package was delivered upside down and loose mulch all over the place. Was wondering if the black berry canes were damaged in shipping. They do not stand upright unless tied to trellis. Still looking forward to berries hopefully next year if even a few.

Date of experience: September 20, 2021
Virginia
2 reviews
0 helpful votes
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Customer first
September 20, 2021

This company strives to put the customer first and get fast delivery

Date of experience: September 20, 2021
Texas
2 reviews
0 helpful votes
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Poor packaging
September 22, 2021

I ordered 2 ice cream banana trews, a top hat blueberry bush and a raspberry bush.
They were all shipped in one long box. There was no packaging included to keep them apart in the box.
There is a small print on the box saying "lay flat" which absolutely no one would read let alone adhere to. I came home to find the box on end leaning against my door. All the plants were smashed on top of each other. I was able to save the bananas and the blueberry bust but the raspberry plant never even stood a chance! It died immediately! And for 50 dollars that is inexcusable!
I do not think I will be ordering from you again.
Very disappointed

FastGrowingTrees.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 20, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

It looks like we have a replacement on its way. We're so sorry for how your plants arrived!

California
2 reviews
0 helpful votes
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Mango kit
September 20, 2021

Good plants, nice representative and great policies for warranty coverage.

Date of experience: September 20, 2021
Texas
1 review
0 helpful votes
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This survey sent too early
September 22, 2021

Have done business with FGT for years. Most of the time I get good healthy plants. 3 stars means "neither satisfied or dissatisfied" which I had to choose because I have yet to receive the plants that I ordered today. If it was a question of how the ordering experience was. I would have given another star..."same as most good businesses" rating.
My suggestion is send this customer survey out a month after you deliver the plants and you will get a more accurate assessment of customer satisfaction.

Date of experience: September 20, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

Thank you for the feedback!

Massachusetts
1 review
0 helpful votes
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Trees
September 20, 2021

Had a problem with my order, was corrected immediately. Customer service extremely polte and efficient

Date of experience: September 20, 2021
New York
1 review
0 helpful votes
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Tree sapling
September 20, 2021

Overall very pleased. Sapling was carefully packaged and arrived in good shape. There were a few brownish leaves when it arrived but it's been three weeks since planting and it looks good.

Date of experience: September 20, 2021
Pennsylvania
1 review
0 helpful votes
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Just Lost a Customer
September 22, 2021

You shipped damaged, unhealthy plants
Thanks for nothing!

Date of experience: September 20, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

California
1 review
0 helpful votes
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Linda from Arkansas
September 20, 2021

Tree arrived in perfect condition. No loss of leaves, and still flourishing!

Date of experience: September 20, 2021
Virginia
1 review
0 helpful votes
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Ummmm...
September 22, 2021

Trees were sticking out of the packaging! :) Broken central leader on both trees

Date of experience: September 20, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!

Virginia
1 review
0 helpful votes
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Great plants; great service
September 20, 2021

I spent a significant amount on shrubs to screen my RV from the neighborhood, and some of the plants were mishandled by FedEx and arrived damaged. One phone call and several pictures were all it took to get replacements here in about 72 hours. The replacements were in great shape. 10/10 I will use FGT again!

Date of experience: September 20, 2021
Maryland
1 review
1 helpful vote
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PrairieFire Crabapple
September 22, 2021

Disappointing. We are in a new home and are beginning landscaping. I saw your ad online and you were carrying types of trees not readily available in local nurseries. I settled on the PrairieFirst Crabapple because the pictures online were so beautiful and I was looking for a spring flowering tree. It arrives with no dirt, just bare roots. Although it was planted immediately and watered daily, it has since dropped all of its leaves and doesn't look like it will live.

Date of experience: September 20, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Tennessee
1 review
0 helpful votes
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Prompt Delivery
September 20, 2021

I have ordered 1 Fuji Apple, 2 Elberta Peaches, 2 blueberry bushes, 6 hydrangeas, and 3 hostas. Everything except one of the hydrangeas and one of the hostas arrived in good shape, secure and healthy. All were planted as directed within 2 days, and all except the one hydrangea and the one hosta appear to be doing well.

So far so good, hoping the 2 smaller plants will pull it out.

Date of experience: September 20, 2021
Michigan
1 review
0 helpful votes
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Sycamore
September 20, 2021

I call my tree a "stick" because as I expected it looks like a stick with leaves. I do have to say it looks healthy and is already growing. I am pleased with it.

Date of experience: September 20, 2021
California
2 reviews
0 helpful votes
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Crape Myrtle
September 20, 2021

Crape myrtle arrived totally dry and all leaves fell off-was also rootbound in pot and could not separate to plant. Tree did leaf out after about 10 days and looks good now.

Date of experience: September 20, 2021
California
2 reviews
13 helpful votes
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Awesome products
September 20, 2021

I've made two purchases from fastgrowingtrees.com and have been very happy both with the packaging and with the condition of the trees. Will definitely keep them as one of my fave vendors.

Date of experience: September 20, 2021
New Jersey
1 review
0 helpful votes
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Review
September 22, 2021

They were deliver through fedex and they took like 4 extra days trees were in not good shape

Date of experience: September 20, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Texas
1 review
0 helpful votes
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Love um
October 20, 2021

I purchased several trees and a couple of bushes. Some in July and some in August
All are doing well. Will purchase from this company again.

FastGrowingTrees.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 20, 2021