FastGrowingTrees.com

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of FastGrowingTrees.com

FastGrowingTrees.com

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
See all photos
How would you rate FastGrowingTrees.com?
grey stargrey stargrey stargrey stargrey star

FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
This company does not typically respond to reviews

Instant Feedback

144,836 reviews

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
Follow LH I.
Unfollow LH I.
Share Review
Report Review

Good condition
September 27, 2021

My Red Bud tree arrived quickly and in good shape. It is in the ground and doing well.

Date of experience: September 27, 2021
Tennessee
1 review
0 helpful votes
Follow Joseph O.
Unfollow Joseph O.
Share Review
Report Review

Not happy
October 27, 2021

One of our trees showed up and died within one day. Still waiting to hear back from you folks on it. Emailed a few days ago and no response.

FastGrowingTrees.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 27, 2021
New Jersey
1 review
0 helpful votes
Follow T T.
Unfollow T T.
Share Review
Report Review

Quality trees
September 27, 2021

Trees are in good health. Very easy to plant, trees have already started to grow.

Date of experience: September 27, 2021
Pennsylvania
1 review
0 helpful votes
Follow Raju B.
Unfollow Raju B.
Share Review
Report Review

Borderline trees
September 30, 2021

Very expensive and trees were very small the shipping was very good

Date of experience: September 27, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your trees were not what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Texas
1 review
0 helpful votes
Follow Lisa S.
Unfollow Lisa S.
Share Review
Report Review

Quick shipping and great product
September 27, 2021

We lost our italian cypress trees in the freeze in Austin this year and wanted to replace with something heartier. We chose the Taylor Juniper trees and ordered from FastGrowingTree.com. Price was great, shipping was fast and the trees looked perfect when they arrived.

Date of experience: September 27, 2021
California
1 review
0 helpful votes
Follow Krista I.
Unfollow Krista I.
Share Review
Report Review

Terrible condition
September 30, 2021

The tree I ordered arrived with mostly crumpled dead leaves. Customer service had me send photos then told me to water and wait 3-4 weeks. There is no improvement after 1.5 weeks and I don't see how dead leaves are going to turn green again. I want my money back, the tree looks terrible.

Date of experience: September 27, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have reached out privately to help!

Maryland
2 reviews
0 helpful votes
Follow DEBORAH G.
Unfollow DEBORAH G.
Share Review
Report Review

Best Mail order trees and shrubs ever!
September 27, 2021

This is my favorite company. I trust everything I am going to get from them is above my expectations. They have excellent costumer service and good proces.

Date of experience: September 27, 2021
New York
1 review
0 helpful votes
Follow Dina R.
Unfollow Dina R.
Share Review
Report Review

Awesome
September 27, 2021

I purchased 5 aborvites all planted and growing, in the spring i ordered a cherry tree and a wisteria tree they were tiny now they are getting full and i am very happy ty

Date of experience: September 27, 2021
Texas
1 review
0 helpful votes
Follow DENNIS G.
Unfollow DENNIS G.
Share Review
Report Review

Tree and shrubs
September 27, 2021

Tree and four shrubs arrived quickly and in excellent condition. I planted them the same day, and after several weeks, they are looking great.

Date of experience: September 26, 2021
California
1 review
0 helpful votes
Follow suzanne R.
Unfollow suzanne R.
Share Review
Report Review

Hackberry trees
September 28, 2021

Arrived weeks after ordering and the trees were dead on arrival

Date of experience: September 26, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Massachusetts
1 review
0 helpful votes
Follow Michael T.
Unfollow Michael T.
Share Review
Report Review

Poor communication
September 28, 2021

I purchased an olive tree from Fast Growing Trees. The tree came on time and was packaged very well. Unfortunately, almost immediately after planting our tree most of the leaves fell off. I'm hoping the tree is just shocked but nonetheless, I reached out to customer service and never heard back! Total crickets on their end.

Date of experience: September 26, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry to hear how your tree arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

Pennsylvania
1 review
0 helpful votes
Follow Elizabeth K.
Unfollow Elizabeth K.
Share Review
Report Review

Apples tres
September 26, 2021

I bought two apple trees of the same variety. One came with about 10 leaves on it. The second or came with 100+ leaves full and vibrant. The contrast was quite startk. Hope they both do well

Date of experience: September 26, 2021
California
1 review
0 helpful votes
Follow David V.
Unfollow David V.
Share Review
Report Review

Copy of Oct 4 message, the day plants were delivered. Photos of plants were included in the Oct 4 email. No Response

Hello,
We received order #******* today, Oct 4,2021. Unfortunately, three of the four plants are visibly diseased with yellow leaves with black spots. The one plant not exhibiting yellow and black leaves of today, is probably diseased and damaged as. We don't want to spread this disease from these plants to other roses in our garden.

Please advise how we go about returning and receiving refunds for the diseased knock-out rose plants?

Thank you,

On Oct 4,2021, at 11:07 AM, FastGrowingTrees.com <*******@fast-growing-trees.com> wrote:

Date of experience: September 26, 2021
Massachusetts
1 review
0 helpful votes
Follow Diane Q.
Unfollow Diane Q.
Share Review
Report Review

Autumn Blaze Maple Purchase
September 26, 2021

Very impressed with the product. Tree arrived in amazing condition in less than a week from ordering.

Date of experience: September 26, 2021
Connecticut
1 review
0 helpful votes
Follow Thomas X.
Unfollow Thomas X.
Share Review
Report Review

Crêpe myrtles
September 26, 2021

Crêpe myrtles The first delivery of our trees were destroyed by the shipper I placed a phone call into the company and they replaced our trees within 72 hours. Fast growing trees get a five star from us in customer service and in product

Date of experience: September 26, 2021
Colorado
1 review
0 helpful votes
Follow Laura O.
Unfollow Laura O.
Share Review
Report Review

Sad trees
September 28, 2021

I was so excited for my pear trees to arrive and when they finally did (5 days late) they were basically just sticks with dead leaves around them.
Planted them anyway to see I if I can revive them. I will never order from this company again.

Date of experience: September 26, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Arizona
1 review
0 helpful votes
Follow Thomas M.
Unfollow Thomas M.
Share Review
Report Review

Highly recommend
September 26, 2021

Shopping was made easy. The trees I ordered were in good shape. The way they box them up for delivery and protection was by far the best I have seen. I would highly recommend. They include instructions for planting and what to expect for the time of season you order them in.

Date of experience: September 26, 2021
Nevada
1 review
0 helpful votes
Follow Janay V.
Unfollow Janay V.
Share Review
Report Review

Much to my surprise Fast growing trees stand behind their trees. They were prompt, they were understanding. They reviewed all of my tree photos and they replaced the ones damaged. They have informed staff and even guided me in my potting the plant issues. Excellent customer service.

Date of experience: September 26, 2021
New Jersey
1 review
0 helpful votes
Follow Alan K.
Unfollow Alan K.
Share Review
Report Review

Quaking Aspen tree
September 26, 2021

It arrived in nice shape. I planted it that same day. It looks like its going to be fine. I'll have a better idea next spring when it should really start growing. But, there are a few little buds popping now, so i expect it to be
Just fine.

Date of experience: September 26, 2021
North Carolina
1 review
0 helpful votes
Follow Jamie X.
Unfollow Jamie X.
Share Review
Report Review

Great customer service
September 26, 2021

After receiving a fairly unhealthy tree, they reached out promptly and sent a new one right away at no cost. It was much healthier. I really appreciated their quick response and very helpful/responsive customer service!

Date of experience: September 26, 2021