FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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144,817 reviews

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Colorado
1 review
0 helpful votes
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Trouble with shipping and replacements
September 28, 2021

The site is great, and the selection is great. The health of the trees (preshipping) is great. However, I ordered 5 trees between 3'-8' tall and all arrived damaged due to FedEx's handling of the packages. Arrived several days late, wilted, left in the hot sun (though instructions indicated they should be left in the shade), stored improperly (pot-side-up) so all my trees rested on their tender top growth and lost most of the soil from their pots into the plastic bag wrapped around each pot. Two trees had all new growth broken off of the top 1-2' of branches due to improper storage. One of the 5 trees was also the wrong tree.

I contacted FGT for help and they were very helpful. They wanted to wait on the damaged trees to see if they recovered, but issued a replacement for the incorrect tree.

Problem was, the correct tree had the same terrible shipping issue and arrived with the top half of the 3' tree broken off completely. When I contacted FGT again letting them know the new tree arrived broken in half and one of the other damaged trees had in-fact died, I got no response or offer to replace the tree, just a notification from PayPal of a refund for the dead tree, and no resolution with the new tree that was broken in half. It was disappointing and I felt a little jilted. All in all, I'm grateful for the refund of the dead one and I may be able to save the broken tree and eventually get some new growth started… but it's a lot more hassle and disappointment than I'd hope for for the money paid.

Date of experience: September 28, 2021
Michigan
1 review
0 helpful votes
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Great tree late delivery
September 28, 2021

Great experience with ordering and choices, but the delivery was a disappointment. Late and the tree roots were dry. Planted it immediately and followed watering instructions.

Date of experience: September 28, 2021
Connecticut
1 review
0 helpful votes
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Bad experience
October 1, 2021

The roses that you sent to me there were crap I would never ever will buy from you or any company that advertise on line your co. Sucks big time.

Date of experience: September 28, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your rose bushes arrived! We have sent a private message to get some photos so we can take a look and help out!

Florida
1 review
0 helpful votes
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Condo Avocado Tree
September 28, 2021

I purchased a condo Avocado tree as an anniversary gift for my daughter & son-in-law. They were extremely excited. Maybe we won't be hauling as many Avocados up from our house in Florida to Illinois.

Date of experience: September 28, 2021
New Hampshire
1 review
0 helpful votes
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Dry root ball
October 1, 2021

Bought another cherry tree following the death of the one I had planted earlier this summer. New tree arrived with a dry root ball. All leaves had dried up and fallen off. Planted it anyway and waiting to see if it lives

Date of experience: September 27, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your tree when it arrived! We are reaching out to get some photos so we can assist you further!

Oklahoma
1 review
0 helpful votes
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Customer service good
September 28, 2021

When I open the shipping box I found one of the two Pawnee Pecan had separated from the root container. This meant that the tree roots were without any dirt to protect or keep it moist for 6 days. This tree doesn't seem to be thriving as well as its companion. I'm very satisfied that customer service is keeping up with this situation & will work with me if this tree doesn't live.

Date of experience: September 27, 2021
New York
1 review
0 helpful votes
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Brown a Turkey Tree
September 28, 2021

My order arrived on time, but the brown turkey tree's leaves were dry and most of them fell from the Tree. I emailed Fast Growing Trees with the Photo of the Plant and they replaced it right away.

Date of experience: September 27, 2021
Texas
1 review
0 helpful votes
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Nice Healthy Tree Received
September 28, 2021

Very easy to use website. Checkout was seamless. I hope my tree works out as well as the buying experience! :)

Date of experience: September 27, 2021
Michigan
1 review
0 helpful votes
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Surprisingly Surprised!
September 28, 2021

I wasn't really expecting much as this was my first order through FastGrowing Trees. I have ordered from other companies and had received basically sticks that I would plant and pamper. So when I opened the box I was surprised to see a tree with green leaves! Now if I can just keep it alive...

Date of experience: September 27, 2021
Texas
1 review
0 helpful votes
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Sad looking tree
October 1, 2021

The packaging was fine the plants however looked a little bit sad and the leaves were pretty worm and spotty. I planted the trees a few days later trying to see If they would perk up but they didn't so I went on and planted them both... we shall see

Date of experience: September 27, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your tree when it arrived! We are reaching out to get some photos so we can assist you further!

North Carolina
2 reviews
0 helpful votes
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1st time buyer
September 28, 2021

Our first time buying from Fast Growing Trees will definitely lead to more purchases. We were sent a healthy tree that arrived quickly and un-stressed. It has been planted for o week and a half and is showing no negative signs.

Date of experience: September 27, 2021
Illinois
1 review
0 helpful votes
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Maple
September 27, 2021

The tree was delivered quickly and with easy to follow directions for planting and care.

Date of experience: September 27, 2021
Washington
1 review
0 helpful votes
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Excellent company!
September 27, 2021

I've ordered a few times and so far so good. This last order was delayed but due to FedEx, not FGT fault. I emailed them to advise about the delay and they not only reshipped but provided a partial refund, above and beyond what I expected. Customer service was responsive and super nice, couldn't ask for more and will be ordering from them again.

Date of experience: September 27, 2021
Virginia
1 review
0 helpful votes
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Great twofer
September 27, 2021

Beautiful tree right out of the box and continues to amaze us with new flowers. Have never seen a mail order tree take to the ground as well as this. Awesome

Date of experience: September 27, 2021
Pennsylvania
2 reviews
0 helpful votes
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Buy from them
September 27, 2021

Tree came quickly, was bigger than expressed, been in the ground 3 weeks now and still holding on to leaves.

Date of experience: September 27, 2021
Wyoming
1 review
0 helpful votes
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Barrier
September 27, 2021

Ordered & received Australian pines, as mentioned are fast growing, to block trucks, cars, basketball goal, and trampoline next door. Last week Planted them intermittently and put root rocket under each tree and mulch on top. Think they have already grown some!
So excited my little green Forrest will be a great barrier

Date of experience: September 27, 2021
Colorado
1 review
0 helpful votes
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Excellent
September 27, 2021

Had a small issue with my order, but they fixed it immediately. Would do business with company again in a heartbeat. Tree is beautiful!

Date of experience: September 27, 2021
Washington
2 reviews
0 helpful votes
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Ordered avocado tree, called after 10 days. Was told order was never shipped said they would send another one right away. I canceled the order! 2 days later the tree showed up! You can imagine the shape it was in! All the leaves were either lying in the box, or fell off the next day! Doubt that it will live.

Date of experience: September 27, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're very sorry for the inconvenience! It looks like the order was stuck with the carrier which is why it arrived so late. We're glad we could refund the order and if we can help with any questions with getting the tree to recover, please let us know!

North Carolina
1 review
0 helpful votes
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Nice fig trees
September 27, 2021

I ordered two of the smallest size Chicago Hardy Figs. They arrived quickly and where in excellent shape.

Date of experience: September 27, 2021
Texas
3 reviews
1 helpful vote
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Packaged with Care!
September 27, 2021

I love my shopping experience thus far. I have ordered twice now and am super happy with my purchases.

Date of experience: September 27, 2021