FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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145,169 reviews

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Illinois
1 review
0 helpful votes
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Tree/plant purchase
October 14, 2021

Ordering and delivery were ok. When the 6 foot tree arrived it was in a 12 inch diameter pot. We planted it immediately planted it and used the root rocket fertilizer. I cannot be either satisfied or disappointed until I see if the tree lives. We are taking very good care to keep it watered. Jury is still out.

Date of experience: October 13, 2021
Colorado
1 review
0 helpful votes
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Knock Down Roses
October 13, 2021

I had great customer service. The roses arrived in a timely manner and were well packaged.

Date of experience: October 13, 2021
Georgia
1 review
0 helpful votes
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Shopper
October 13, 2021

Fast Growing Tree replaced my order of Black Pepper within a week. Thanks for your fast services

Date of experience: October 13, 2021
New York
1 review
0 helpful votes
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Plants arrived looking neglected
October 14, 2021

I've ordered plants online before, so I have a good reference point and fair expectation of what a mail order plant looks like. Upon arrival, every leaf on the Hawaiian Ti tree had tears/ lacerations on it but looks relatively salvageable. The peace Lily was something else. I received an older plant. The flower itself was dead and blackened. The leaves were ripped and torn. It looked like it was left out to fend for itself for a long while. I gave this feedback to the company, and they told me this is normal for a plant in a box. If this were true, I wouldn't recommend anyone ordering plants by mail. However, there are other plant farm companies out there (through personal experience) who have shown way more love to their plants from its farm to its new home.

Date of experience: October 13, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear that your peace lily isn't recovering! We are reaching out privately to make this right!

Pennsylvania
1 review
0 helpful votes
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I have bought at least 7 trees/ shrubs. All lived and blossomed. I had one tree that arrived very damaged and customer service immediately replaced it.

Date of experience: October 13, 2021
New York
3 reviews
0 helpful votes
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Trees were great
October 13, 2021

The trees I ordered were green and very healthy. They look great in my yard.

Date of experience: October 13, 2021
Connecticut
1 review
0 helpful votes
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First Rate Trees and Service
October 13, 2021

Thank you for the beautiful trees and the excellent customer service. My plum & corkscrew willow tree arrived in wonderful shape. They were well maintained and healthy, and the planting brochure and video you emailed me were the perfect compliment for success. The follow up growing tips were a happy bonus.

Date of experience: October 13, 2021
Missouri
1 review
0 helpful votes
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Great products, easy ordering and fast delivery...!

Date of experience: October 13, 2021
California
3 reviews
0 helpful votes
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FastGrowingTrees Review
October 13, 2021

Easy to order, trees arrived as scheduled and in good shape.

Date of experience: October 13, 2021
New Jersey
1 review
0 helpful votes
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BEWARE
October 13, 2021

I called and explained the problems I'm having and nothing works. The lemon tree has fruit flies and it's driving me crazy. I'm about ready to accept my loss and throw it out. You should of said you could get them while growing it in your home.

Date of experience: October 13, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that you're having issues with your tree! We have reached out privately to help!

Washington
1 review
2 helpful votes
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Never received. No contact
October 13, 2021

I called and explained that tracking had the package in a nearby hub, for what looked like 4 days, the person on the phone, said to continue to wait, and didn't offer to contact Fed ex, and the shipment still hasn't come. This is now weeks late, and likely the plant is dead. No word from Fast Growing Trees, and no plant. I am leaving for New York tomorrow morning, so no one here to intercept, if it does arrive.

Date of experience: October 12, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your tree has been in transit for so long! We have reached out privately to help make this right!

California
1 review
0 helpful votes
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Shopping was smooth and easy.
October 13, 2021

The tree arrived 9 days after the tree was shipped and the leaves were yellow to brown. The tree was held up at the Fed Ex site for several days. So, this may not be the choice when sending plants that require water and sunshine.

Date of experience: October 12, 2021
Nebraska
1 review
0 helpful votes
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Perfect timing
October 12, 2021

Shipped immediately. Wonderful to have the kit to go with the tree

Date of experience: October 12, 2021
California
1 review
0 helpful votes
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1 out of 3 trees showed up dead :(
October 12, 2021

The prices were good but it was hard to tell exactly what you're receiving based on the product photos.

Date of experience: October 12, 2021
California
1 review
0 helpful votes
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Good Luck
October 13, 2021

Tree came in dead. They offered to send a new one. I waited. Now I receive an email that they are refunding the original purchase price because the weather has been unkind to my plant and I won't be receiving a replacement

Date of experience: October 12, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that we weren't able to ship this tree! Unfortunately when dealing with Mother Nature, she can be unpredictable and our inventory just wasn't up to par to ship. We do sincerely apologize again for the inconvenience!

Ohio
1 review
0 helpful votes
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Very Happy with order
October 12, 2021

Chat person very helpful. Quick and easy checkout!

Date of experience: October 12, 2021
Tennessee
1 review
0 helpful votes
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Totally satisfied
October 12, 2021

Plants arrived on time and in excellent condition. Person at ordering desk was very helpful.

Date of experience: October 12, 2021
Texas
1 review
0 helpful votes
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Didn't ship entire order...
October 13, 2021

Bought six plants, they shipped two. Took forever to get the other four. Messed up planting plans.

Date of experience: October 12, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We sincerely apologize that this happened and we have reached out privately to help!

New Jersey
1 review
0 helpful votes
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So far so good!
October 12, 2021

I'm very happy with the service I've received so far. In this time of computers, voice recordings and emails, they actually get on the phone and talk to you. That service is invaluable in today's world.

Date of experience: October 12, 2021
Nebraska
1 review
0 helpful votes
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It was our first experience with fast growing trees. The quality of the product was very good. Of course, we all would like to have the tree already in its mature height. But nature will take care of that soon. We are in a good location for sun and the tree is very healthy.

Date of experience: October 12, 2021