FastGrowingTrees.com

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of FastGrowingTrees.com

FastGrowingTrees.com

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
See all photos
How would you rate FastGrowingTrees.com?
grey stargrey stargrey stargrey stargrey star

FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
This company does not typically respond to reviews

Instant Feedback

145,269 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow MICHAEL N.
Unfollow MICHAEL N.
Share Review
Report Review

Only time will tell.and
October 18, 2021

I purchased a Miss Kim Lilac tree 5-6' along with the organic planting mix and root rocket fertilizer. The tree arrived quickly and was very well packaged however the root rocket and planting mix were both missing. I contacted customer support and they shipped me both at no additional charge. I followed the planting instruction exactly as described. The tree arrived Sept. 26 and the rest of the order on the 30th. Cust support said to wait for the booster before planting. I've checked the moisture daily. It is now 10-15 and the leaves have dropped. As long as it comes back in the spring it's all good. If not I will be using the 1 year warranty I purchased and will dig up and start over.

Date of experience: October 15, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear about the concerns with your tree! We have reached out privately to help!

California
1 review
0 helpful votes
Follow Morton V.
Unfollow Morton V.
Share Review
Report Review

Replacement
October 16, 2021

Item received not at all as advertised. Replacement was satisfactory

Date of experience: October 15, 2021
Texas
1 review
0 helpful votes
Follow adrian Q.
Unfollow adrian Q.
Share Review
Report Review

Burning bush
October 15, 2021

I'm very satisfied with the service and the items I bought. I bought 4 pieces and they came well packed, fresh and ready to be put in the ground. They all looking very nice and ready for the winter.
I will be buying more that's for sure.

Thank you Fast Growing Trees.

Date of experience: October 15, 2021
Texas
1 review
0 helpful votes
Follow Deborah V.
Unfollow Deborah V.
Share Review
Report Review

Debbie
October 18, 2021

I had purchased 3 shrubs from a local store.
After planting I liked them so much I decided to order 3 more this time when I was on the internet I saw Fast Growing Trees so ordered 3 more shrubs they arrived in terrible condition, as taking out if box a ton of leafs fell off. They were exactly the same brand as the original shrubs. I ordered the Sunshine Ligustrum Shrub × 3 1Gallon. A larger shrub, The others were Quart snd they were fuller than the 1 gallon. Needless to say I am very disappointed.

Date of experience: October 15, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

New York
2 reviews
0 helpful votes
Follow Amie N.
Unfollow Amie N.
Share Review
Report Review

Looking good!
October 15, 2021

Trees looked healthy upon arrival, planted them and they are alive and doing well!

Date of experience: October 15, 2021
Minnesota
1 review
0 helpful votes
Follow Carroll Z.
Unfollow Carroll Z.
Share Review
Report Review

Continued Satisfaction
October 15, 2021

My experience with this company over the last few years has been more than satisfactory.

Date of experience: October 15, 2021
Washington
1 review
0 helpful votes
Follow Danny Q.
Unfollow Danny Q.
Share Review
Report Review

Bamboo received was dead
October 18, 2021

The bamboo I received was completely dead and dried out.

Date of experience: October 15, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your bamboo arrived! We have sent a private message to get some photos so we can take a look and help out!

Texas
4 reviews
0 helpful votes
Follow Dave A.
Unfollow Dave A.
Share Review
Report Review

Royal Empress
October 15, 2021

Quick service and great packing. Tree came in good condition.

Date of experience: October 15, 2021
AE
1 review
0 helpful votes
Follow Nathaniel G.
Unfollow Nathaniel G.
Share Review
Report Review

They Never Came.
October 15, 2021

After waiting for 2 weeks (order was supposed to arrive in 3-4 days). I was told my trees were returned to their property. Money was refunded quickly. However, it have not taken them 2 weeks to find out that they did not deliver my order of 2 trees.

Date of experience: October 15, 2021
Connecticut
1 review
0 helpful votes
Follow Alicia L.
Unfollow Alicia L.
Share Review
Report Review

Disappointing.
October 15, 2021

Poor direction, none really, for maintaining tree. Tree arrived bone dry with very little earth in a plastic bag. Would not recommend.

Date of experience: October 15, 2021
Texas
1 review
0 helpful votes
Follow Spencer J.
Unfollow Spencer J.
Share Review
Report Review

Not a fan anymore.
October 18, 2021

I received my plants in a very sad! Condition and I talked to the employee and they just took it in stride and said there was nothing they could do.
But the next shipment came in and the box was crushed and all of the material out of the containers.
So your company should have a chat with FedEx because their employees are not professional at all.

Date of experience: October 15, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're very sorry to hear how your plants have arrived! Unfortunately we cannot control how fedex handles the boxes, but if your plants arrived in poor condition, we can certainly replace them. We have reached out to get some photos of your plants!

North Carolina
1 review
0 helpful votes
Follow Isaac Q.
Unfollow Isaac Q.
Share Review
Report Review

Powdery mildew
October 18, 2021

The tree I had delivered was in terrible health when it got here. Leaves covered in powdery mildew. And some sort of canker looking spots. Not sure what went wrong with that batch but I'm glad I kept it away from my other plants. It died 3 days after showing up. Kept it in full/partial shade until it just died.

Date of experience: October 15, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Florida
1 review
0 helpful votes
Follow Angela X.
Unfollow Angela X.
Share Review
Report Review

Great customer service
October 15, 2021

Replace two of the seven trees I purchased without a hassle!

Date of experience: October 15, 2021
Georgia
1 review
0 helpful votes
Follow bobbi N.
Unfollow bobbi N.
Share Review
Report Review

Ignored. Impossible to contact
October 18, 2021

Plants arrived in destroyed state. Box torn up. Had pictures but had nowhere to submit. Ignored...
Cannot do business with this company

Date of experience: October 15, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Texas
1 review
0 helpful votes
Follow William G.
Unfollow William G.
Share Review
Report Review

Oredered a Tree - Got a Twig
October 18, 2021

Ordered 2 mature 4 foot) trees. One was dead. They both were skinnier than a pencil with very few leaves or branches

Date of experience: October 15, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your trees didn’t make it and we didn't receive your email! We have reached out privately to help!

Maine
4 reviews
0 helpful votes
Follow Alexander K.
Unfollow Alexander K.
Share Review
Report Review

Mixed results
October 15, 2021

Fast Growing Trees has a great site with lots of useful information. They also ship their plants in good containers and they arrive in a reasonable amount of time. We have had mixed results with the health of the trees/shrubs etc. we've ordered. We just got a 7 gallon Bluebird Rose of Sharon Hibiscus Shrub, as well as some Root Rocket Fertilizer, and it's not looking very good so far. We planted it two weeks ago carefully per instructions with really good quality organic soil but it just doesn't seem healthy. We didn't buy the warranty because it adds a fair amount to the purchase price and we have every expectation that plants from this company will be good quality and will last. Not so sure on this one which is really dissapointing.

Date of experience: October 15, 2021
California
1 review
0 helpful votes
Follow Myrna H.
Unfollow Myrna H.
Share Review
Report Review

Two dead trees
October 15, 2021

I ordered a wisteria which arrived with about 3 leaves on it. The company promptly replaced it without my even asking, which was great. I was so disappointed when the second tree arrived, and was in almost the same condition, with a box full of dried leaves, and the branch with the most leaves on it broken. It looks like it went into the box in good condition but was perhaps too long in transit. I was so looking forward to planting a wisteria at my new house.

Date of experience: October 15, 2021
New York
1 review
0 helpful votes
Follow Richard N.
Unfollow Richard N.
Share Review
Report Review

So far so good
October 15, 2021

We purchased two Nellie Stevens trees and were pleased when they arrived in good shape. Both went in the ground according to instructions and seem to be doing fine. They were planted just a few weeks ago so we are eager to see how well they do going forward.

Date of experience: October 15, 2021
California
1 review
0 helpful votes
Follow Bob X.
Unfollow Bob X.
Share Review
Report Review

The customer service person was very helpful and walked me through the correct process to re-order a replacement tree

Date of experience: October 15, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about this! Thank you for the feedback and we're taking a further look!

Wisconsin
1 review
0 helpful votes
Follow Cassandra O.
Unfollow Cassandra O.
Share Review
Report Review

Poor quality Monstera delivered
October 18, 2021

My Monstera deliciosa arrived with yellow, torn and bent leaves. The picture online of course shows the plant as healthy and bountiful. What was delivered was sad and broken.

Date of experience: October 15, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your monstera arrived! We have sent a private message to get some photos so we can take a look and help out!