Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The ordering process was very smooth. Customer contact was helpful and good experience. But like my review title I am waiting if the tree is going to be ok for planting.(live)
Arrived in a very rough state.
Big healthy trees. Arrived quickly. They were packed well and no branches were broken at all. Im very satisfied and look forward to ordering more fruit trees in Spring.
I sent two items to friends as gifts. The first one arrived broken, late and really small. The company replaced it with a decent tree much fuller healthier. While this was great this is what I should have gotten initially. Now the second plant arrived. It was not what I ordered. When I called they said they didn't have the one I ordered so they took it upon themselves to send a different tree then wanted to charge me at a discount to get a different one. I would have canceled the order completely rather then getting the one they sent.
We're so sorry for the mix-up with your order! It looks like you wanted the lemon/lime pack but only the lemon tree was selected. We apologize again for any confusion and inconvenience!
There isn't any comparison of the value, quality and convenience.
Products smaller than expected some planted well some didn't
FedEx was in possession of our trees for an extended period of time. We are concerned that the trees will not survive.
Later arrival meant the tree was drier than desirable with some leaves withered. However, I was impressed by the way it was packed, and hope the tree does well.
Delivery was fast and the trees are in great health.
The trees I purchased were delivered quickly and in great condition. They were packed well, so they hardly moved during transport. The instructions were very helpful and I have referred back to their website to recall mature height and width of trees. A greatly experience from start to finish.
Not sure there is really such a thing; however, our tree arrived in perfect condition. We planted it within 4 days of delivery (only because we were waiting for "root rocket" because I was stupid and did not order it with the tree). We will find out in the coming years.
I live in northern Michigan and our fall colors are fabulous. We sadly lost 2 shade trees this year (not maples) and are looking to replace them.
Easy purchase, received healthy tree in a timely matter Very Pleased with purchase!
Had one leaf on it, is a 4. ‘ twig no leaves I hope it grows over the winter. The other trees red twig dogwood and Carolina red bud was great
We're sorry to hear about the concerns with your tree when it arrived! We are reaching out to get some photos so we can assist you further!
I purchased a Ruby Red Grapefruit Tree, a Pink Variegated Lemon Bush and a Key Lime Bush in September and another Ruby Red Grapefruit Tree, a Pink Variegated Lemon Tree and a Key Lime Tree in October, all 6 arrived healthy and are showing new growth already. I was a little nervous about transplanting the first 3 but they showed no signs of shock at all.
I will be purchasing the Avocado Pollinator Pack in January and the Mango Kit in February and who knows what else beyond that!
Easy to select what I wanted from the website, arrived carefully packed with clear instructions. The trees are very happy in their new location.
Fast delivery, great shaped 3-4 foot Cherokee Brave Dogwood. The downside was that it arrived with the half the soil spilled out of the pot and dry as a bone. The leaves were wilted. I immediately replaced the spilt soil and watered thoroughly. Next day the leaves perked up a bit and a couple of days later I planted it. It looks like it will survive.
We are so sorry that your tree arrived in this condition! We're glad we were able to help and keep us posted on how it's doing so we can replace it if it does not recover!
Trees arrived four days after scheduled and were in major shipping distress.
We are so sorry to hear how your trees arrived! Please keep us posted on how they are doing so that we can assist you further if they do not recover!
The tree arrived very quickly and in very good condition. Very happy with my purchase
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.


We are so sorry to hear how your tree arrived! Please keep us posted on how it's doing so that we can assist you further if it does not recover!