FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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145,082 reviews

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North Carolina
2 reviews
0 helpful votes
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Arrived on time
October 18, 2021

The plants arrived on time, in good condition and nicely packed. Their site is easy to order from. I was a little disappointed in the size of some of my plants.

Date of experience: October 17, 2021
New Jersey
2 reviews
4 helpful votes
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Still early but so far very pleased
October 18, 2021

They shipped me seven 5-foot trees. They arrived perfectly fine. Look healthy. I only gave 4 stars instead of 5 because it's only been two weeks. Only issue is one is little less full and one has little crooked lead branch and that's me nit-picking.

Date of experience: October 17, 2021
Illinois
2 reviews
0 helpful votes
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There were a couple of dead leaves in the box and the sticks look dead. I followed the planting directions exactly as written but I am doubtful if the trees will survive. Please confirm if the trees don't make it until spring, I will get a refund.

Date of experience: October 17, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your trees! We are reaching out to get some photos so we can assist you further!

Illinois
1 review
0 helpful votes
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So far it's been easy to order and clear description.

Date of experience: October 17, 2021
Missouri
1 review
0 helpful votes
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Great customer service
October 17, 2021

We ordered 5 trees and one had a break at the top. Customer service was great and prompt about looking into our problem and resolving it quickly. Happy with the trees arrived. They are healthy and are doing great.

Date of experience: October 17, 2021
Maryland
1 review
0 helpful votes
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I have made several purchases from this site. The shipping is always fast and the communication from their customer service team is always clear. The plants are always healthy and are even more beautiful than pictured in the listings.

Date of experience: October 17, 2021
Wisconsin
1 review
2 helpful votes
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Unknown black growth
October 18, 2021

Ordered 3 trees. Only 1 seemed healthy enough to plant. The rest had black growth at new shoots, severely compacted roots. And dead lower branches. Sent many pics. Customer service horticulturist insisted it was black flag, and harmless. Was given a choice of either paying to ship them back for refund or take a loss and risk of them dying but receive 40% refund. Will not be ordering again.

UPDATE 6/1/22
It's spring and the remaining trees from this purchase will not make it.

No one from fast growing trees has reached out privately or otherwise to offer help.

Date of experience: October 17, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry for your experience! We have reached out privately to help!

California
1 review
0 helpful votes
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Hope it makes it
October 17, 2021

We received the trees several days after ordering, it was well packed but the leaves we're crisp and browning. We'll see how it fares!

Date of experience: October 17, 2021
Massachusetts
1 review
0 helpful votes
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Trees for Fall Planting
October 17, 2021

We ordered a weeping willow and autumn blaze maple for our yard. We wanted both so they could be planted and acclimated before the NE winter. Both trees arrived quickly and it great shape. We are very happy and eager to watch our new trees grow! Thank you!

Date of experience: October 17, 2021
Mississippi
1 review
0 helpful votes
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All products have exceeded my expectations and are thriving!

Date of experience: October 17, 2021
California
3 reviews
0 helpful votes
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Beautiful healthy trees
October 17, 2021

… and their customer service was also first class. The trees were extremely well packed.

Date of experience: October 17, 2021
Connecticut
1 review
0 helpful votes
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Best delivery
October 17, 2021

Really fine over all. The trees arrived in good shape.

Date of experience: October 17, 2021
Massachusetts
1 review
0 helpful votes
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Purchased 6 trees from Fast Growing Trees in the spring: 2 elberta peach, 2 Chicago fig, a bing cherry, and a tartarian cherry. The 2 peach trees were planted in April and never leafed out. A landscaper checked them out a few days ago (mid October) and confirmed that they were dead. The bing cherry came with leaves that it lost, but he wasn't certain if it was totally dead or not, so we are leaving in place to see if it comes back in the spring. The tartarian cherry held its leaves on most branches, though the main lead appeared to be deadwood. He pruned that in the hopes one of the smaller branches fills in for it. There was an immediately apparent problem with one of the fig trees, so FastGrowingTrees quickly replaced it. Both figs made it into the fall, with one even producing a tiny fig. My rating primarily reflects my disappointment with the peach and bing cherry trees. It may have been too much to expect trees grown in the south to thrive in new england.

Date of experience: October 17, 2021
New York
1 review
0 helpful votes
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Excellent service
October 17, 2021

There was a small problem with the order, but they corrected it right away. Very very happy with their product and customer service. I would highly recommend this company.

Date of experience: October 17, 2021
Florida
1 review
0 helpful votes
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Customer service is the best!
October 17, 2021

Easy to order! My blueberry bush came damaged and I assumed it would be a hassle to get a replacement, like when dealing with most companies. Not this one! I was sent a new bush immediately and I can't thank the staff enough for such a quick resolution. This is the company you want to deal with.

Date of experience: October 17, 2021
Texas
1 review
0 helpful votes
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Elvis was soooo very helpful
October 17, 2021

Elvis answered all my questions and send exactly what I needed. So glad I found this site.

Date of experience: October 17, 2021
New Hampshire
1 review
0 helpful votes
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This is not my first purchase from FastGrowingTrees.com. I placed an order to be delivered as a gift to our former neighbors. The 5-6 ft pink dogwood tree I purchased arrived in perfect condition. Although there was a delivery issue, a call to the customer service department was answered quickly by a customer friendly human! I called back within an hour, and that employee knew why I had called and provided a prompt remedy. The delivery issue was not caused by FastGrowingTrees.com, but they did not hesitate to make sure my gift was delivered promptly. The tree has been planted by the recipients and they are thrilled with the tree. A+++ for customer service. Can't thank you enough.

Date of experience: October 16, 2021
Louisiana
1 review
0 helpful votes
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Will buy again
October 17, 2021

Selection, purchase and followup were great. Half of the first order died due to FedEx's poor service, but Fast Growing Trees made it right. Definitely will be ordering from again. Would lime to see UPS instead of FedEx though.

Date of experience: October 16, 2021
Massachusetts
1 review
0 helpful votes
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Arrived damaged
October 17, 2021

Tree was healthy enough but was delivered with it upside down so many of the leaves were damaged. And tree was dislodged and lopsided. I am hoping to nurse it back to health

Date of experience: October 16, 2021
South Carolina
1 review
0 helpful votes
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Great Service
October 17, 2021

Ordered three tress and some roses. Quickly delivered and everything was well packed and so far they are doing great. Would highly recommend FastGrowingTrees.com to all who want to get trees and plants.

Date of experience: October 16, 2021