FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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144,687 reviews

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Illinois
1 review
0 helpful votes
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They sent three shipments to get two unbroken trees to me. You could charge less for your product if you didn't waste so much money with poor shipping packaging of the trees. All three shipments were packaged the same. Unbelievable

Date of experience: December 7, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry for your experience! We appreciate the feedback and we'll take a further look!

Florida
1 review
0 helpful votes
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I tried it!
December 7, 2021

The process was great - easy to order, timely shipping and delivery, tree arrived early and fresh smelling. The trees are pretty, but a bit tall and narrow, rather than round and full. Overall I'm satisfied, and would consider again.

Date of experience: December 6, 2021
Florida
1 review
0 helpful votes
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Broken Queen Plams
December 7, 2021

I orders 2 Queen Palms. They arrived in one box. The pots were at opposite ends of the approximately 6 ft. Long box. There was insufficient rigidness to support the middle of the box. As a result the trees arrived irretrievably broken in the centers of both trees. So easy it would have been to include a stiffening agent of some kind to prevent this from happening. Very disappointing. However, FastGrowing trees did provide me an immediate full refund which resulted in an ultimately satisfied customer.

Date of experience: December 6, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived to you but glad we were able to make it right!

Connecticut
1 review
0 helpful votes
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Great fast-growing trees!
December 6, 2021

All the trees we've bought are doing great, and yes, very fast growing!; -}

Date of experience: December 6, 2021
California
1 review
0 helpful votes
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Not impressed
December 7, 2021

Plants were slow to arrive and in poor condition. I believe they were mishandled by the delivery service. They also were not close to being the same size and way overpriced. Next time ill purchase from my local nursery.

Date of experience: December 6, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Louisiana
1 review
0 helpful votes
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Olive trees
December 6, 2021

Olive trees were ultimately fine but their boxes did not arrive in great shape - multiple indentations, dirt unmoored, broken tree supports

Date of experience: December 5, 2021
New Jersey
1 review
0 helpful votes
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All my 20 trees dead…
December 7, 2021

The trees are so small they can't pass their first year… and mine were supposed to be hardy… one winter was enough to take them.

Date of experience: December 5, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry that your trees didn't make it! It looks like we've been able to help get you a credit for them and apologize again for the inconvenience!

Washington
1 review
0 helpful votes
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Happy Customer
December 6, 2021

The trees arrived very fast, well packaged and in great shape. I recommend this site when shopping for trees and I will definitely be using them again.

Date of experience: December 5, 2021
Washington
1 review
1 helpful vote
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Promised 7-8 days
Black hole no information on delivery with your company or with Fed Ex just out for delivery'

Product finally dropped off after 12 days riot balls bone dry size half of posted order of (6'); closer to 31/2' of dehydrated skinny sadness.

42 minute call to get you to live up to refund promise; long call wait to finally have supervisor speak to me. To his credit, after some explanation, Elvis processed a full refund.

Date of experience: December 5, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry for the delay in receiving your plants! Due to the carriers being understaffed we have been seeing delays with deliveries. We apologize for any inconvenience this may have caused and we're glad we could ultimately make it right

California
1 review
0 helpful votes
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Let me type
December 6, 2021

I bought a clementine tree and a autograph tree, the clementine tree where very healthy and in good condition but the autograph tree had gone thru some bad times, it was so much bigger than I expected, about 6f tall and skinny, I wonder why it havent been pruned. And most of the leaves are damage, only half leaves, yellow or broken. The tree was cheap so maybe thats why, I dont know where the price range are.

Date of experience: December 5, 2021
North Carolina
1 review
0 helpful votes
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Quick and easy shopping.
The tree arrived healthy.

Date of experience: December 5, 2021
North Carolina
2 reviews
0 helpful votes
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The Real Deal
December 5, 2021

I was impressed with how quickly my plant shipped, with the quality of the pineapple plant, the directions for caring for it we easy to read and follow. This New Hampshire house will have fresh pineapples some day!

Date of experience: December 5, 2021
North Carolina
1 review
0 helpful votes
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Convenience
December 4, 2021

Looking for shrub and tree in a local nursery is very limiting. This is where non-local service performs the best.

Date of experience: December 4, 2021
Arkansas
1 review
0 helpful votes
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Happy customer
December 4, 2021

I've purchased 7 plants so far, and had a great experience. Good, healthy plants and great customer service. FedEx botched the shipping on two of the plants, but FastGrowingTrees was quick to make it right, sending out new plants immediately. And when we had an unexpectedly early freeze, their customer support was happy to answer my questions about how to best take care of my newly planted trees.

Date of experience: December 4, 2021
California
1 review
0 helpful votes
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New tree
December 4, 2021

Excited about the new tree but it came very sick. So Fast growing tree is sending another.

Date of experience: December 4, 2021
California
2 reviews
0 helpful votes
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I believe the title says a lot about how satisfied I was with my purchase. Overall, a happy customer who is eyeing on his other plant purchases! Thanks y'all!

Date of experience: December 4, 2021
New York
1 review
0 helpful votes
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Poor Shipping
December 7, 2021

I want to start by saying the customer service is excellent, in particular Alicia is great.

Overall I am upset with the condition the plants arrive and how they are package. On multiple occasions I made orders of four or more plants and instead of packaging them so that they fit comfortably in the box, all the plants were stuffed in one box each time. On each occasion the plants came with broken limbs and with the leaves all on the box because they became knocked off during transit.

Whenever I was dissatisfied with my broken plants Alicia would replace them no problem. I just never understood why it would get to that point since I complained several times about packaging.

Another complaint I have is plants that are already in dormancy for the year are sent. I wish if the plant is already dormant, that be stated so that when I receive a plant it doesn't look dead. Also, I wouldn't buy a dormant plant to begin with. I don't want to hope the plant wakes up.

The plants that were shipped separately are thriving, so I have hope. I just wish the shipping department didn't try and save a dime by stuffing 6 plants in one box, 3 times, after I complained the first time. It does not make any sense putting plants upside down in a box.

Date of experience: December 4, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry that your plants didn't arrive in great shape! We package them with the intentions of the carrier keeping the box flat as indicated on the box, but this is not always adhered to. We're glad that we were able to make this right and we want to thank you for your feedback!

Missouri
1 review
0 helpful votes
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Taylor juniper
December 4, 2021

Transaction was very smooth. I would consider using them again.

Date of experience: December 4, 2021
California
1 review
0 helpful votes
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Excellent Trees and Service
January 2, 2022

From ordering, through shipping, and planting my experience with FastGrowingTrees.com was excellent!

FastGrowingTrees.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 3, 2021
Georgia
1 review
0 helpful votes
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Great Follow On Customer Service!
December 3, 2021

Easy to place an order and to pay through Amazon. Ordered a Rainbow Eucalyptus Tree that did survive the shipment. We tried to resuscitate it for three weeks without success. Called FGT's Customer Service, and Christopher helped us with a replacement. FGT lives up to their warranty promises!

Date of experience: December 3, 2021