FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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144,964 reviews

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Texas
3 reviews
0 helpful votes
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Fantastic Customer Service!
December 14, 2021

I received a young tree that was not very healthy. After a call to the company, I received a new, very healthy tree the following week. (In time to give for the birthday it was bought for.)

Date of experience: December 13, 2021
Massachusetts
2 reviews
0 helpful votes
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Kindness
December 14, 2021

It's an easy to use website. Thanks! The seller was so kind, words can't describe it!

Date of experience: December 13, 2021
California
1 review
0 helpful votes
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Plants DOA
December 15, 2021

Plants arrived brown and dead. I email for a refund, and was refused because they are claimed to be dormant.

Date of experience: December 13, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're sorry to hear about your experience! It's very normal for plants and trees to go dormant this time of year. Once the weather warms back up in Spring, you'll see lots of new growth! Don't worry, we have your plants covered!

California
1 review
0 helpful votes
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Received Broken and Dying Trees
December 15, 2021

Received a completely broken tree, they failed to properly secure it in the packaging. I contacted them and they did replace the tree free of charge but the second tree I received was also broken although not as bad, but the leaves were moldy and dying. I paid over $80 for this tree so I would have expected to receive something in better shape. Never buying from them again.

Date of experience: December 13, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your replacement tree also arrived! We have sent a private message to get some photos so we can take a look and help out!

New York
1 review
0 helpful votes
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Arrived as promised
December 13, 2021

Easy to order, thank you for free shipping! Well packed and protected.

Date of experience: December 13, 2021
Texas
1 review
0 helpful votes
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Good communication
December 13, 2021

We have purchased a few trees, except for the banana tree, all have arrived in great condition. When I have complained about the banana tree, I was told to wait 2-3 weeks and if still not recovered, contact again. Eventually we have received a new and better looking banana tree with only the delivery payment. I was happy about the quick response time from the company

Date of experience: December 13, 2021
Maine
1 review
0 helpful votes
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Dead Trees
December 13, 2021

Unfortunately, most the trees I ordered online died within the week of delivery.

Date of experience: December 13, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry that some of your plants didn’t make it! We have reached out to get some photos!

New Mexico
3 reviews
0 helpful votes
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Excellent service
December 13, 2021

The colorado blue spruce tree arrived on time and in good shape.

Date of experience: December 13, 2021
New Jersey
1 review
0 helpful votes
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Cherry Tree Rocks
December 13, 2021

Easy ordering, quick delivery, looks real good. Cant wait to taste my new cherry's.

Date of experience: December 13, 2021
Tennessee
1 review
0 helpful votes
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Poorly packaged, damaged
December 13, 2021

The plants were packaged extremely poorly, crushing eachother, nothing to keep them separate from eachother or from moving around the box.

Date of experience: December 13, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Georgia
1 review
0 helpful votes
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Skimpy
December 13, 2021

I was disappointed in the tree, it was very skimpy, missing limbs in some areas, does not look like the photos of the other trees. It was growing crooked I had to plant it at an angle to get it to grow straight.
I requested a full refund, I was denied and offered a refund in 27.00. So, I accepted this amount because it did not look as if I was going to get a refund. I would have had to pay for shipping and a restocking fee.

Date of experience: December 12, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're sorry that your tree wasn't quite what you expected but we appreciate you giving it some time! We look forward to an update on the tree after some time!

Colorado
1 review
0 helpful votes
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Outstanding Service!
December 12, 2021

Very happy with my purchase. Unfortunately the first shipment was a disaster but once I contacted them and sent pictures, they send a replacement the following day. I will certainly be back. It's nice to know that it's a guaranteed that you will get a beautiful plant. Thank you.

Date of experience: December 12, 2021
North Carolina
1 review
0 helpful votes
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Lack of quality control
December 13, 2021

I ordered 6 trees. They shipped only 4 and closed the order out. Of the 4,1 was defective (trunk growth defect easily seen in the last 2 yrs) and 1 was not labeled. I think it's the wrong tree.
After calling, they shipped the 2 that they missed and 1 to replace the defect. But I'll have to wait until spring to see if the suspected wrong one is indeed the wrong one.
They should check their work before shipping out.

Date of experience: December 12, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry about the concerns with your trees! Reach out to us in Spring if there are any questions and we'll be happy to help!

California
1 review
0 helpful votes
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Broken trees
December 12, 2021

The box showed up ripped and the trees had the tips broken off along with branches

Date of experience: December 11, 2021
Indiana
2 reviews
0 helpful votes
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I bought a Honeysuckle plant for a present. The product that came was exactly what I expected, if not better. However, Fed-Ex took longer than expected to deliver it. Even though it took longer than expected, everything came safe.

Date of experience: December 11, 2021
New Mexico
1 review
1 helpful vote
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Sad trees
January 11, 2022

I ordered around 8 trees and half came with little or damages leaves. One died a few weeks after.
I sent an email with pictures to customer service but had no response.

Date of experience: December 11, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry to hear how your trees arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

Illinois
2 reviews
0 helpful votes
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As it should be…
December 11, 2021

Ordering was easy, the stock arrived in good, healthy condition, met expectations for receiving what was ordered.

Date of experience: December 11, 2021
Texas
1 review
0 helpful votes
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Yoshino cherry tree
December 11, 2021

Highly recommend. Yoshino cherry tree came on time. Packaged perfectly and seems to be in great health. Cant wait til spring time to see her bloom! Thank you fast growing trees!

Date of experience: December 11, 2021
Illinois
1 review
0 helpful votes
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EZ, PZEE tree purchase
December 11, 2021

Got just what I wanted, at a good price, delivered to my house.

Date of experience: December 11, 2021
North Carolina
1 review
0 helpful votes
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Love the trees we bought. Excellent products, fast shipping. The only issue is that one of the trees had a broken branch that I felt was significant. When I emailed them, zero response, very disappointing.

Date of experience: December 11, 2021