FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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144,867 reviews

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Oregon
1 review
0 helpful votes
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Trees arrived dead
January 11, 2022

I ordered 2 Meyer lemon trees, sent to my house. They arrived with the leaves obviously frozen and shriveled - when I called the company, I was told to wait 4 or 5 weeks to see if they would revive. So far, they are still dead.
I ordered an Avocado tree for a friend's birthday, it was delivered in the same condition: dead.

Date of experience: January 9, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your trees arrived! Shipping stress can cause plants to wilt and even drop leaves but typically make a full recovery! Being that we are plant people, we always like to ask our customers to give the plants a chance and not to give up on them too early. Please do not worry, we have your plant covered 100%. Just check back in with us if for some reason it begins to decline and we'll ship a new one!

Oregon
1 review
0 helpful votes
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Clementine Fast Growing Tree
January 11, 2022

Tree arrived dead. Leaves crispy.

Customer service was easy to work with. Company is sending a replacement that has not arrived as of this writing.

Date of experience: January 9, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear how your tree arrived! We've reached out privately to ensure your replacement is in much better shape this time!

Florida
2 reviews
0 helpful votes
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My evergreen trees
January 9, 2022

They came in perfect shape.So far they seem to be doing fine.

Date of experience: January 9, 2022
Texas
1 review
0 helpful votes
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First Jacaranda Tree
January 9, 2022

I ordered the Jacaranda tree in December. Time will tell if that was wise. The tree arrived on time and in good condition, but the leaves began to disintegrate almost right away. The limbs are still green and alive, so I have hope that it will come to life in the Spring. I purchased the warranty, so I'm not too concerned yet. The support team at FGT was helpful when I raised the question about lost foliage.

Date of experience: January 9, 2022
Florida
2 reviews
0 helpful votes
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Reliable plants and service
January 9, 2022

I have bought around 5k in plants and trees from FGTs over the past several years and keep coming back bc of the quality and the guarantee.

Date of experience: January 9, 2022
Alabama
1 review
0 helpful votes
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Just What I Was Looking For!
January 9, 2022

Needed Coral Bark Maple for my wife's Christmas Present. Had just was I needed, and got it here in time.

Date of experience: January 9, 2022
California
1 review
0 helpful votes
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Replaced plant
January 9, 2022

I have bought several items and am very pleased with the plants. One was damaged and they replaced it immediately. I am very happy customer!

Date of experience: January 9, 2022
Virginia
1 review
0 helpful votes
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Excellent ordering experience
January 9, 2022

I placed my original order. The following day, before the order shipped Customer Support cheerfully helped me cancel that order and place a second order with the same trees AND additional oak trees I decided to buy. The 2nd order total = Free Shipping. I received the trees and these were packaged nicer than I've ever seen trees packaged before. There was no damage to my order and all 16 trees were in superb condition ready to plant. I highly recommend purchasing from this company. 5 STARS

Date of experience: January 8, 2022
Louisiana
1 review
0 helpful votes
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Very pleased
January 9, 2022

I was delighted with the knowledge of the sales person on the phone nd even more excited that I could order the Sat. Before Christmas and it was delivered before Christmas. This made my Christmas and the recepients Christmas also. I will order again!

Date of experience: January 8, 2022
Massachusetts
1 review
0 helpful votes
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Clementine tree
January 8, 2022

The site was easy to use, had what I was looking for and shipped quickly. The tree was a lovely size, but had been terribly stressed by the transport and arrived with yellowed and curled leaves. I contact the customer service a week later when there was no improvement and they were very helpful and supportive. Still hoping to nurse it back to health, and they said to call them again after a month if it did not improve.

Date of experience: January 8, 2022
Tennessee
1 review
0 helpful votes
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Olive tree
January 8, 2022

Very fast delivery. Plant was delivered unharmed and in great shape.

Date of experience: January 8, 2022
Georgia
1 review
0 helpful votes
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Character
January 8, 2022

Not only did I get a good product but when one of my trees failed to thrive there was a no nonsense resolution. That is invaluable. I have already placed another order for this spring. Good service and product are a rare combination. I'm all in

Date of experience: January 8, 2022
California
1 review
0 helpful votes
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Easy purchase
January 8, 2022

Love the pictures on every item for sale and the short description under each picture

Date of experience: January 8, 2022
New York
1 review
0 helpful votes
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Lime tree
January 10, 2022

Tree came, kind of small. Thought it would be bigger.

Date of experience: January 8, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Washington
3 reviews
0 helpful votes
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My review of my plumeria
January 10, 2022

I was excited to receive my plumeria! When it was delivered, the stems sticking out of the pot and the brown paper were black They were FROZEN The day it was delivered the temperature was 27 degrees. The delivery person just set my plumeria on the front porch!

Date of experience: January 7, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Texas
2 reviews
0 helpful votes
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5 STAR
January 8, 2022

There were 3 boxes. 1st one 2 plants arrived very green and healthy. But 2 boxes didnt arrive until
I called 2 weeks later. Extremely helpful in investigating and correcting the problem quickly. Great
Customer service.

Date of experience: January 7, 2022
Pennsylvania
1 review
0 helpful votes
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My sister in law and her family recently lost their beloved dog of 18 years and we thought that gifting them a living rose tres to plant in the pets honor was a beautiful continuing way to celebrate them with every bloom! Needless to say they were thrilled to tears when it arrived.

Date of experience: January 7, 2022
Mississippi
1 review
0 helpful votes
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DOA plant dead on arrival
January 7, 2022

The hydrangea was dead when box opened
I got the proper refund after letting FGT.com know
That's all

Date of experience: January 6, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry for how your plant arrived but glad we could make it right!

California
1 review
0 helpful votes
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Very happy with my order. Thanks. Every thing perfect.

Date of experience: January 6, 2022
Wisconsin
1 review
0 helpful votes
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Buying shade trees
January 7, 2022

Very nice salesperson knowledge of trees what I needed to plant

Date of experience: January 6, 2022