On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
FastGrowingTrees.com Reviews Summary
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
But my initial experience has been very good! I will write again with a full report.
My tree delivery was delayed and looks like it may die. I called and emailed with concerns seeking assistance and never heard back. Looks like I may be out $100. How can I return it if they won't return my communications?
We are so sorry to hear how your tree arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right
Very pleased that Fast Growing Trees carried this specific variety of dogwood. I have been looking for it for years. I was more than pleased when it arrived and it was bigger than expected. Can't wait to watch it grow and eventually bloom.
The tree came promptly as promised, was well packaged and in good condition.
When I received the tree I noticed that there wasn't enough soil in the bin and the tree was obviously dried up. I took pictures and called the service number to obtain some advice on what to do. The representative said it was just a temperature shock and to move it to a room that didn't have vents and it should improve in a few weeks. I have yet to see improvement if anything it's only dried up more. I think that the choice of tree that was sent out wasn't appropriate and the tree wasn't provided with adequate amount of soil for transportation. I'm especially disappointed because I received a redwood tree last January and it was in much better condition than this one, so I know that this company can provide healthy trees.
We are so sorry that your tree is not recovering! We're reaching out to help with a replacement!
There are so many limits on what can ship and when it will ship. If I am ordering an indoor plant, I should be able to get that shipped year round. It is also impossible to get any fruit trees sent to CA but it doesn't tell you that until you attempt to check out.
The agricultural department prohibits certain plants from being shipped into your state. You can locate information on each plant’s product page under the zone map. We are so sorry for the inconvenience!
We were very disappointed with the way the plants were received. They were packaged poorly and frozen. We re potted both plants but one of them is on "life support".
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
Love the selection, support, and customer service. Plants are well packaged but a little stressed by the shipping process. We requested an adjustment and the response was spectacular. Love this business. Stay green!
I have placed two orders with FGT, and received both orders. The first was a palm that arrived beautifully and I think will mature into a great tree. It was packaged incredibly well, and arrived in a timely manner. The second order was an avocado tree that arrived last week during a non typical Dallas Texas freeze. It did not fair as well, but when I contacted FGT, they immediately apologized for my disappointment because of the weather damage and promised tio send another when warmer shipping times (30 days) and supply permitted. I am very pleased with their products and especially their service. I will definitely be a regular customer..
Delay in receiving shipment of 5 days.
First shipment items are not thriving even with my tlc. Avacado trees are losing all their leaves and I don't see buds for new growth.
We're sorry to hear that your trees are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
I ordered two plants. One arrived dead and the other died within 24 hours. I assume it was due to the cold weather and lack of proper storage while en route during shipping. I emailed regarding the situation with no response. I guess I know not to order plants in the colder months as they are not packaged correctly.
We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!
Your site has great info, and I was really excited to get my golden pothos. The leaves literally looked like dead spinach right out of the box. I've been trying to revive it since Jan 24th, but have had to cut it back a lot and I'm not sure it's going to make it. I chose this plant since I don't have a green thumb or a lot of time to devote to it. Wish it was healthy out of the box like the videos on your website. Have been dealing with a medical procedure, so haven't had the time to send pictures to customer support.
No problems. Good communication regarding shipping and instructions for unpacking and planting.
I ordered my plant nearly a month ago and have yet to receive it. I have not received any order updates regarding shipping dates or delays, much less delivery. Upon reviewing the website, I was unable to find any contact form, and when responding to an promotional email from FastGrowingTrees (of which there are many), I was informed that they cannot be reached via email.
We're sorry for the delay in your order! It looks like you are in one of our colder growing zones so we have your order delayed for shipping until Spring. We have reached out privately!
We're so sorry to hear how your banana tree arrived! We have sent a private message to get some photos so we can take a look and help out!
I've ordered approx 5-6 trees. I'd give them an "A" in shipping. Sometimes the soil has come out a little due to shipping and that is it. They are always bagged up well. And the trees are so healthy looking. I'll know more in a year as I see how they grow.
The ordering process was straight forward. I ordered 3-4 feet Meyer lemon tree. What arrived was a shriveled small bush less than one 1 foot in height. I complained and sent pictures but have not had any resolution.
We are so sorry to hear how your meyer lemon tree arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!
Love the Tropical plants. Thank you!
Will be back for more!
I still have not received my items! I have not heard back to my emails either! I paid for 3 trees and I didn't pay for this kind of run around services.
We're sorry for the delay in your order! It looks like you are in growing zone 6 which we delay for shipping until Spring. We have reached out privately to help!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so sorry to hear how your tree arrived! Shipping stress can cause plants to wilt and even drop leaves but typically make a full recovery! Being that we are plant people, we always like to ask our customers to give the plants a chance and not to give up on them too early. Please do not worry, we have your plant covered 100%. Just check back in with us if for some reason it begins to decline and we'll ship a new one!