FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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145,174 reviews

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South Carolina
1 review
0 helpful votes
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Very Happy
March 15, 2022

Was a bit skeptical about buying plants and trees online, but found I had nothing to worry about. Packaging was as indicated and my two trees arrived looking great. No broken branches, and two weeks after delivery they are in bloom. I will mention that the Fed Ex driver left the box ( with 2 trees) standing on the porch, not flat as the packaging clearly states, so one of the trees was upside down. Luckily the superior packing job secured everything inside with zip ties and plastic bags so no noticeable harm done!

Date of experience: March 15, 2022
New York
1 review
0 helpful votes
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3 ft. Thuja
March 15, 2022

They're all half dead... should have been warned it was too cold to plant on NY.

Date of experience: March 15, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your trees! We are reaching out to get some photos so we can assist you further!

Florida
1 review
0 helpful votes
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Fantastic
March 15, 2022

I was more than pleased and plan on ordering again. Additionally, I plan on recommending FastGrowing Trees to everyone who desires quality plants.

Date of experience: March 15, 2022
Minnesota
1 review
0 helpful votes
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Excellent
March 15, 2022

Excellent customer service
Speedy shipping
My first order was a 3 quart quince and a 1 gallon. The 1 gallon arrived dead. I called customer service and they shipped out another one asap. Customer was so nice

Date of experience: March 15, 2022
Georgia
1 review
0 helpful votes
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The only issue I had was the shipping. I believe this is the second time using them and the first was great. They stacked the bushes in such a way that several limbs broke and dirt was falling away from the root. They put one plant upside down. I planted it immediately so it may still survive.

Date of experience: March 15, 2022
California
1 review
0 helpful votes
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Soursop 'Guanabana' Tree
March 15, 2022

Order #*******086

I was ordering the Soursop 'Guanabana' Tree order #*******086 as a surprise gift for my father. When the plant arrived it looked stressed and wilted. My father will try to revive it but we are not sure if it's going to make it. He was disappointed.

Date of experience: March 14, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

California
1 review
0 helpful votes
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1 of the 2 trees I got was pretty terrible. The dwarf banana tree looks in terrible shape. That's disappointing. The black mission fig is in great shape, so 50% on that order. Thought i'd give them another shot and ordered some strawberries that were delivered upside down with no covering so the plants and dirt was everywhere. Seemed really strange. I made the mistake of opening the boxes in my kitchen so I had a great mess to clean up. So that's down to 33%. All of this played a big factor in why I ordered another 4 trees from another place. At least the shipping was fast.

Date of experience: March 14, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

Thank you for the feedback and we're taking a further look!

Utah
2 reviews
0 helpful votes
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Ordered two trees
March 15, 2022

I ordered 2 trees from FGT early in spring and they shipped them in the same long box. They were dormant and in a pot, not bare root. They were packed very well and arrived in good shape. The pots are wrapped such the dirt stays in place. Time to get them planted.

Date of experience: March 14, 2022
Connecticut
1 review
0 helpful votes
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Placed a larger order and while I understand shipping can be delayed due to weather - I haven't gotten an update in weeks or even ab email back.

Date of experience: March 14, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry for the delay in your order! It looks like you are in one of our colder growing zones so we have your order delayed for shipping until Spring. We have reached out privately!

California
1 review
0 helpful votes
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Maple
March 15, 2022

Arrived on time and in great condition. Very pleased.

Date of experience: March 14, 2022
Florida
1 review
0 helpful votes
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Blackberry and Blue Berry
March 15, 2022

The plants arrived in excellent condition and once planted they sprouted leaves. I recommend buying the 3 gallon size if available it is worth the added money.

Date of experience: March 14, 2022
Nevada
1 review
1 helpful vote
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Disappointed!
March 15, 2022

Purchased 2 Vanilla Orchids, a very difficult plant. First order arrived late and dead (froze). Replacement arrived late today. Some leaves froze and wilted. Soil temperature at 53 degrees. Don't understand how you can ship tropical plants across the country in winter, in a box with air vents and no insulation or heat packs and expect them to live. I'm going to attempt to revive them, but not very confident that they have much chance of making it.

Date of experience: March 14, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your replacements plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Texas
1 review
0 helpful votes
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Texas hill country
March 14, 2022

So far great, tree's arrived with multiple leaf buds and have started to put out leaves

Date of experience: March 14, 2022
California
1 review
0 helpful votes
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Mango tree
March 14, 2022

Mango tree received was in great packaging and arrived safely. Received it two days earlier then the arrival scheduled date.
Tree was as described and good height.

Date of experience: March 14, 2022
Ohio
1 review
0 helpful votes
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Great company
March 14, 2022

I am very happy the person I chatted with was very polite and helpful with me picking out the right tree 5 star for sure

Date of experience: March 14, 2022
New York
1 review
0 helpful votes
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Anniversary present
March 14, 2022

Delivered in North Carolina. Taller than described and very securely packed. The couple was very pleased with gift.

Date of experience: March 14, 2022
West Virginia
1 review
0 helpful votes
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Awesome selection
March 14, 2022

Wonderful! Love the selection! The products were shipped and received in good condition.

Date of experience: March 14, 2022
South Carolina
1 review
0 helpful votes
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So far so good
March 14, 2022

We received our tree in great condition, and so far it is growing well. My husband and I are very excited and looking forward to seeing the first blooming this summer. Customer service was excellent Thank you!

Date of experience: March 14, 2022
Washington
1 review
0 helpful votes
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They stand behind every tree
March 14, 2022

Awesome company that stands by their products! I bought 6 Leyland Cyprus last fall, planted properly and over the winter, all 6 died. I was very sad. I called them in March because they warranty for 1 year. April 4th shipped, April 6th delivered and I am completely satisfied. Only cost to me was for another warranty (which I am glad). They gave me ZERO issue with replacing. Sent one picture, done. Will always do business with them.

Date of experience: March 14, 2022
California
1 review
0 helpful votes
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Somewhat Dissatisfied
March 15, 2022

Second time trees have died.
Return policy is tricky with only partial replacement option. Somewhat misleading.

Date of experience: March 14, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience. Our 1 year warranty covers the cost of what you paid for the plant only but we are always running free shipping promotions! Again, we do apologize for the inconvenience.