FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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144,956 reviews

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California
1 review
0 helpful votes
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Did not receive a plant
March 23, 2022

I placed an order for a miracle berry plant and one other plant. I received the one plant but not the miracle berry plant. I received an email stating both plants were delivered. I called the company and was told, "That's strange." I was told I would receive a replacement but the bigger plant I ordered was sold out so I was sent the smaller version. Disappointing.

Date of experience: March 19, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that you didn't receive your original plant! We're glad we were able to get another one out to you along with the discount!

Oklahoma
1 review
0 helpful votes
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It was easy, and friendly to deal with, thanks I do not have anything else to say.

Date of experience: March 19, 2022
Missouri
1 review
0 helpful votes
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I ordered a banana tree from fastgrowingtrees.com on February 26, and still have not received my purchase, or any correspondence regarding my purchase.

Date of experience: March 19, 2022
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry for the confusion! With you being in growing zone 6, your zone will resume shipping when it opens again the week of 3/28! If you have any additional questions, please let us know!

Michigan
1 review
0 helpful votes
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Good Trees
March 19, 2022

Easy to use, well planned website. Excellent descriptions, and map of growth zones.

Date of experience: March 19, 2022
Colorado
1 review
0 helpful votes
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My first order was a 5 ft Crape Myrtle. It came with the root ball out of the burlap sack. Never got an answer to my questions. Did not take any pictures of it Because I put it in the ground right away. Was concerned it needed to get planted. Asked questions, no response. This order I recieved it and it had been packed 2 - 5ft. Tree's in a box They put the burlap bag on top of the top branches of the other tree and broke them. I took pictures this time, sent them and told them what happened and still waiting for an answer. So Hopefully it will get resolved. Not asking for a replacement, maybe credit back. And assurance it will still be ok as it grows.

Date of experience: March 19, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

It looks like we were able to help out with this and answer your questions. We're so sorry for the inconvenience!

California
1 review
0 helpful votes
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The problem with my tree
March 19, 2022

I don't know why my plant now is falling some leaves!

Date of experience: March 19, 2022
South Carolina
1 review
0 helpful votes
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Palm trees died
March 21, 2022

I bought 2 and they died in a few weeks, a lot of money wasted.

Date of experience: March 19, 2022
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to get this issue resolved!

Florida
1 review
0 helpful votes
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I received a Paw Paw tree and had a question. It looked like a big stick with the top broken off. The person who I spoke to was so knowledgeable. She told me they specifically send them in the dormant stage and how it would grow. I didn't even ask, but she said since the top was broken and they only want their customers to get the best trees, that they would send another. I was thrilled and grateful. The tree already has leaves now! This is a great company - with wonderful trees. I highly recommend them. Can't wait till my paw paw gets bigger and bigger!

Date of experience: March 19, 2022
Texas
1 review
0 helpful votes
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I Should've paid attention
March 19, 2022

The tree was fantastic but the soil is maybe a pint-quart size. I was expecting a much bigger bag for the cost. The root stimulator is small also. Otherwise everything was great. Came fast and in great shape.

Date of experience: March 19, 2022
Colorado
1 review
0 helpful votes
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Beautiful and healthy trees.
March 19, 2022

Quick and easy! The price is reasonable, they have all grown and delivery has been fast. Here is a couple pictures of the ones we've gotten recently.

Date of experience: March 19, 2022
Georgia
1 review
0 helpful votes
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Waiting to see if it lives
March 19, 2022

We planted day it arrived, it was doing great then our temperature got down in the twenties. Leaves are brown and we're praying the green comes back. Any advice you have would be appreciated!

Date of experience: March 19, 2022
California
1 review
0 helpful votes
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House plants
March 19, 2022

House plants showed up in great condition and sooner than expected

Date of experience: March 19, 2022
Kentucky
1 review
0 helpful votes
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Trees might be dead
March 23, 2022

Rose bushes look to have made it. Hazelnut trees are just sticks, so hard to say. Not looking good.

Date of experience: March 19, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!

New York
1 review
0 helpful votes
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10 out of 10
March 19, 2022

Ordered 5 different species of trees and all came healthy. They've been in the ground approximately 2 weeks now and all are showing new buds.

Date of experience: March 19, 2022
Washington
1 review
0 helpful votes
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Double Blooming Gardenia Tree
March 19, 2022

I have left a couple messages over the past month with regards to inquiry about a specific tree and appreciate the quick reply I have received each time with a friendly and informative call back, thank you

Date of experience: March 19, 2022
West Virginia
2 reviews
0 helpful votes
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I love this site! My rose bushes arrived in excellent codition. The planting instructions were easy to follow,. Phone call with a question was promptly answered by a knowledgeable sales agent who was very polite and courteous. All in all a very enjoyable experience. So much so that I ordered a tree.

Date of experience: March 19, 2022
New Jersey
1 review
0 helpful votes
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1 tree Damaged
March 19, 2022

My last order 1 of the trees I received was damaged, dirt from the pot was all over, not sure it survived.

Date of experience: March 19, 2022
Washington
1 review
0 helpful votes
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Excellent customer service
March 19, 2022

Although my banana trees arrived frozen two times in a row, I was surprised how easy it was to have new ones shipped. Customer service was very gracious and handled the problem with the utmost professionalism. Will definitely do business with them again.

Date of experience: March 19, 2022
Maine
1 review
0 helpful votes
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Great products
March 19, 2022

I received my order quickly and the items were as described if not better.

Date of experience: March 19, 2022
Texas
1 review
0 helpful votes
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Stand behind their products
March 19, 2022

I recently had a giant thuja that started to turn brown and die a couple weeks after planting, I chatted with customer service and uploaded a photo of what was happening - the agent immediately responded with "were replacing the tree, the new one will ship out in two days"! Wow no hassles and fantastic responsive Customerservice- This level of service is hard to find currently. Every company wants to sell us stuff and then never be available or argue if theres any issues after sale. Highly recommend this 5 star company!

Date of experience: March 19, 2022