FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,052
shipping
245
quality
12,363
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147,614 reviews

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Georgia
1 review
0 helpful votes
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I ordered two trees and 4 lavender plants. All arrived fast and secured in two boxes. Everything was planted with no issues and so far thriving beautifully!

Date of experience: April 5, 2022
New Jersey
1 review
0 helpful votes
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Apple Tree Gift
April 5, 2022

Great experience, happy, healthy trees delivered. I ordered early so they waited until optimum planting time to ship.

Date of experience: April 5, 2022
Florida
1 review
0 helpful votes
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Everything I've gotten from FGT has been healthy, green and well packed.

Always buy the 1 year guarantee and lost 2 avocado trees (rated for my zone) during a severe frost.

Store credit was issued within minutes but avocado trees had gone up 50% since my purchase last spring. Not their fault. (The US embargoed Mexican avocados causing the spike.) I wasn't able to replace them but I did use the store credit to purchase other trees.

Date of experience: April 5, 2022
Indiana
1 review
0 helpful votes
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Never received my tree
April 7, 2022

The site indicated the product was in stock and shipped in 1-2 days, but I never received it. After several months I finally had to call and get a refund.

Date of experience: April 5, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry for the inconvenience that this caused and that we were not able to ship the tree when we had hoped!

Florida
1 review
0 helpful votes
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Plants to Minnesota sent too soon
April 5, 2022

Love the quality of the plants, but consideration for climate needs to be improved. Our ground is still frozen solid in Zone 4, so I can't plant them in a timely manner.

Date of experience: April 5, 2022
North Carolina
1 review
0 helpful votes
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Quick response but replacement was frozen during shipment.

Date of experience: April 5, 2022
Texas
1 review
0 helpful votes
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Delivery was fabulous and trees boxes perfect, trees not so good

Date of experience: April 5, 2022
Massachusetts
1 review
0 helpful votes
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Dead Tree - No Refund
April 14, 2022

I received a "dormant" cold hardy pomegranate tree in October. There were no leaves on it, but I figured it was just asleep for the winter. I planted it. Six months later, as my other trees are starting to bud, this one still looks like a dead stick. Did a scratch test - brown and dry throughout. Did the online customer service chat at FastGrowingTrees.com - sent them a photo - the rep said it was dead, but that they would not refund or replace. She said if I paid an additional $12.49 for a "warranty" they'd give me the cost of the tree - but not the shipping or the tax I'd paid - as store credit. I double-checked to make sure that she was offering me the opportunity to pay over $80 to get $49.95 in store credit - she said yes. I let her know I'd be buying my trees elsewhere from now on. Went outside and dug up the tree - the roots were brown and still balled up like they were when I took them out of the pot to plant - the tree had never grown at all. FastGrowingTrees sold me a dead tree and wouldn't refund or replace it. Bad form.

Date of experience: April 4, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are very sorry for this experience and are happy that we have been able to make it right!

New York
1 review
0 helpful votes
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Shipped early
April 6, 2022

M y tree was shipped when the ground was frozen and was still covered with snow. I still have not been able to plant it and don't know if it will survive.

Date of experience: April 4, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear that concerns with how early your tree arrived! We have reached out privately!

North Carolina
1 review
0 helpful votes
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Easy to shop, Fast Shipping, Great assortment of All trees. Trees arrive in Perfect condition. I Highly recommend Fast Growing Trees to All My Friends and Family! I have bought trees from Them over the last 7 Years and the trees show up quickly and are ready to plant. Great Business, 5 star +

Date of experience: April 4, 2022
Texas
1 review
0 helpful votes
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Not what I expected
April 6, 2022

Was sold miniature nandina's in 1 gallon pots. The plants were small enough to fit in a 4 inch pot. Found some locally the same size for half the price.

Date of experience: April 4, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your plant wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Tennessee
1 review
0 helpful votes
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Exceeded expectations
April 5, 2022

I am a first time internet plant purchaser. Novice gardener. Fast Grown had a great selection of what I was looking for. Everything arrived fast. Well packaged. All plants in great condition.
I had also ordered some similar type plants at the same time from Stark Brothers to compare companies. Fast Growing Trees. Com was the by far the winner in every area and Stark Brothers was a huge disappointment. For the same price I got a twig with Stark and with Fast Grow I got a healthy big plant. I will never order from Stark Brothers again but I will always order from Fast Grow in the future.

Date of experience: April 4, 2022
Texas
1 review
0 helpful votes
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Hopeful
April 5, 2022

Ordering was quick and easy but delivery was delayed by the carrier for some unspecified reason for three days. Due to a late freeze warning for our area we held off planting for two days but watered the root ball. Now after a couple of weeks the planting does no look good..

Date of experience: April 4, 2022
Pennsylvania
1 review
0 helpful votes
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Easy as click and plant!
April 4, 2022

So easy. Ordering was trouble free. My arrived well packaged and very healthy.

Date of experience: April 4, 2022
Ohio
1 review
0 helpful votes
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The products were not good but the customer service was excellent.

I received my plants and they were a horrible mess. I called and they promptly sent out a replacement and were very nice so their customer service is excellent. I'm a little leery of ordering from them again but maybe it was just a one time fluke.

Date of experience: April 4, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so glad we were able to make this right!

Alabama
1 review
0 helpful votes
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On good one bad
April 6, 2022

I bought two rainbow eucalyptus trees from this vendor. You me of them came in great shape and is doing well a month after the plant. The second tree came was not in good shape. I planted it at the same time and it is constantly struggling. I wish the trees were both like tree number one.

Date of experience: April 4, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with one of your trees! We are reaching out to get some photos so we can assist you further!

Texas
1 review
0 helpful votes
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Everything just wonderful!
April 4, 2022

I ordered 2 trees. It's been 3 weeks and the trees I bought are doing great!

Date of experience: April 4, 2022
Virginia
1 review
0 helpful votes
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Excellent problem service
April 4, 2022

I received my original order of three trees and it was missing one. I called and they immediately sent another to replace it - which I got in 3 days. I was pleasantly surprised they responded so well and quickly to the issue. The trees where exactly what I expected and have been doing very well since being planted the next day.

Date of experience: April 4, 2022
California
1 review
0 helpful votes
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Poor packaging
April 4, 2022

They Packaged 2 plants together so that both plants are facing the middle fine in theory but packaging failed and my plants were jammed together when they arrived. My Blue java leaves were broken and half of my other tree was damaged and brown with dead leaf tips, the banana is making a come back but I fear the other wont make it.

Date of experience: April 4, 2022
New Jersey
1 review
0 helpful votes
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Great!
April 4, 2022

First time ordering plants online. Great experience

Date of experience: April 4, 2022