FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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144,836 reviews

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New York
1 review
0 helpful votes
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Great experience!
March 29, 2022

The plants I ordered came quickly, and in great shape. I even contacted someone through chat about what to do in a cold snap we had, and gave me tips.

Date of experience: March 28, 2022
New York
1 review
0 helpful votes
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Cherry tree
March 28, 2022

Very happy with the service and quality carried out by this company. Highly recommend

Date of experience: March 28, 2022
Colorado
1 review
0 helpful votes
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I've bought small trees from FastGrowing Trees twice. Both times they have come in good condition and after following the enclosed planting instructions, I've seen new growth within 1-2 weeks.

Date of experience: March 28, 2022
New Jersey
3 reviews
0 helpful votes
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Ll
March 28, 2022

Prompt delivery Would have liked to see a bit more plant for the price Got local plants 3 times the size for 0nly 10 dollars more each

Date of experience: March 28, 2022
Texas
1 review
0 helpful votes
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Pin Oak
March 28, 2022

First time online tree purchase. Package arrived in good condition and was planted the very next afternoon. That was roughly 3 weeks ago. I have watered twice a week since planting, and today I noticed that the leaves are starting to bud out. I have 2 other Pin Oaks that were planted 8yrs ago that have not even started to show any green yet.

Date of experience: March 28, 2022
Florida
1 review
0 helpful votes
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Great
March 28, 2022

No complaints on both orders. Very healthy and delivered promptly

Date of experience: March 28, 2022
California
1 review
0 helpful votes
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Customer service inept
March 31, 2022

Had a problem with condition of arrived trees. Was told to send pictures of condition to them at the *******@fastgrowingtrees.com. Sent pics with a detailed explanation and a question about having a new tree with a better initial shape. No refund was requested, just a better specimen to purchase.
No response. Sent another email to ask for a response………. No response.

Date of experience: March 28, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry to hear how your trees arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

Florida
1 review
0 helpful votes
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Poor communication
March 31, 2022

Hi. I received a notification that the lychee fruit tree I wanted was back in stock, so I ordered it that same day (3/7/22), and my card was charged the very next day (3/8/22). Several weeks passed…. No tree & no communication from the company. So I decided to call & only then was I told that the tree I had ordered (& paid for) was sold out, and I should receive it at the end of April. I would have appreciated the company being more proactive with their communication as opposed to reacting to my call. I still haven't received any additional communication/information about my order and I'm ready to cancel and request a refund

Date of experience: March 28, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry that we weren't able to ship this tree! Unfortunately when dealing with Mother Nature, she can be unpredictable and our inventory just wasn't up to par to ship. We sincerely apologize again for the inconvenience and it looks like the order has been refunded in full!

California
1 review
0 helpful votes
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No leaves yet
March 28, 2022

We are hoping that our crepe myrtle will leaf. So far, 3 weeks on, and no sign of it being alive.

Date of experience: March 28, 2022
Florida
1 review
0 helpful votes
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Misleading advertising
March 31, 2022

I received an email letting me know the tree I was interested was in stock. So I immediately clicked on the link and placed my order. The website also said the tree was in stock. As of yet, I have not received the tree. When I called, they said it wouldn't ship till April 17.

Date of experience: March 28, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

It looks like you ordered one of our pre-sale trees. We are so sorry for the confusion!

Kentucky
1 review
0 helpful votes
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Very easy site to navigate
The website was great and it was easy to order!

Date of experience: March 28, 2022
Ohio
1 review
0 helpful votes
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Haven't Received the Trees
March 31, 2022

I ordered two trees on Feb. 28 and as of Mar 28th they still haven't shipped. When I check on line or call the response is the trees "will ship within 1 or 2 days". That hasn't happened. They did charge my credit card for the trees but still no trees.

Date of experience: March 28, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We're sorry for the delay in your order! It looks like you are in one of our colder growing zones so we have your order delayed for shipping until Spring. We have reached out privately!

Mexico
1 review
0 helpful votes
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Loved product and service
March 28, 2022

Tree was healthy and as advertised. I am planning to by more this week

Date of experience: March 28, 2022
Texas
1 review
0 helpful votes
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Awesome
March 28, 2022

I never imagined ordering trees, plants, shrubs online, but I took a chance with FGT. All my plans arrived super healthy and happy. I will continue ordering from FGT. If you're trying to decide whether or not to order or not. I would say definitely go for it, but always purchase the protection plan because with plants you just never know. They honor ithe protection plan with no problem at all. For example: I had 3 plants that didn't want to adapt to my area for some reason while the others (same kind) did great. Not their fault. Plants are plants. Missy at FGT sent me out 3 more for replacement. I'm a happy gardener and will be a FOREVER customer of Fast Growing Trees.

Date of experience: March 28, 2022
New York
1 review
0 helpful votes
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Very pleased
March 28, 2022

I ordered a few fruit trees, the advice and the professional attitude and help by Taylor was amazing.

Trees bushes arrived neatly packed and ready

Ty

Joseph

Date of experience: March 28, 2022
Nevada
1 review
0 helpful votes
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Elvis is the MAN!
March 28, 2022

Without question the most affordable place to go to get trees. Hundreds less than local nurseries!

Date of experience: March 28, 2022
Texas
1 review
0 helpful votes
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Experience is great - website is easy to use, informative, prices are great, shipping is fast and I have now gotten 6 awesome trees from them - all high quality! Definitely recommend!

Date of experience: March 28, 2022
Florida
1 review
0 helpful votes
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Horrible
March 28, 2022

Order trees 5' to 6' when the arrived about 4' and skinny looks like sick house plant not trees. Do not order from this company found my trees at Home Depot and Lowes large trees less expensive.

Date of experience: March 28, 2022
Pennsylvania
1 review
0 helpful votes
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Do not buy
March 31, 2022

Bamboo tree. Never grew and is full of bugs. HUNDREDS of fruit like flies. They want to charge me for a replacement. I should get a refund.

Date of experience: March 28, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry that your bamboo isn't doing well! We typically ask for shipping to be charged on replacement orders under our 30 day guarantee but if you please reach back out to us we can go ahead and ship out the plant free of charge.

North Carolina
1 review
0 helpful votes
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Burning bushes
March 28, 2022

Everything was neatly packaged and the plants were protected.

Date of experience: March 28, 2022