FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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145,147 reviews

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Georgia
1 review
0 helpful votes
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Bummer experience
April 19, 2022

I was so super excited about getting a Philodendron Xanadu and a Ficus triangular and when I got the plants they arrived to me and poor quality they did receive the order and both of the Xanadu's I want happened to cut back most of the leaves because they were rotting and the ficus plant was just dropping in the stream and Mata leaves and as I said they did resend a new plant but the new plant that they sent was so small it wasn't even worth the $39 that was charged so they didn't wind up replacing the Xanadu with the Colocasia halo beauty and so far one of the leaves has died on it that already had came yellowed.

Date of experience: April 14, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your replacement plants were not what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Pennsylvania
1 review
0 helpful votes
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Customer Service
April 15, 2022

Initially there was a bump with customer service, but in subsequent contacts they've been really stellar. I really value a company with a customer service team that is available, supportive & helpful. Thank you for that!

Date of experience: April 14, 2022
Idaho
1 review
0 helpful votes
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Got a 7 ft twig
April 19, 2022

Recived a twig smaller than my little finger. Hoping it turns in to somting. Until then not impressed.

Date of experience: April 14, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Colorado
1 review
0 helpful votes
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Mailed too early
April 15, 2022

The tree was supposed to be shipped after April 11th. Received it over two weeks ago. After a phone call, the company said they would replace the tree if need be, since it was their mistake sending it too early. No charge if they have to send me another one.
One can't ask for much more. The tree seemed to be in good shape. It is in the ground and we shall see if it survives.
Followed all the directions to the letter. This tree by no means is the first one I've ever planted.

Date of experience: April 14, 2022
New York
1 review
0 helpful votes
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Shipped early
April 15, 2022

The tree shipped earlier than I would have expected it is still cold at night with a couple of nights that we had frost but my overall experience was very good

Date of experience: April 14, 2022
Washington
1 review
0 helpful votes
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Tree size is misleading
April 19, 2022

Ordered 2-3 ft trees for 70$ each. They are all 2 ft tall. However, they are so thin. It's just a branch with some roots. It took 10 days to get the trees. They were delayed in shipping. I know it's not their fault but my trees are so small and stressed from the delayed delivery. I wanted to return them but they said I had to pay shipping and a Restock fee. I felt ripped off.

Date of experience: April 14, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your trees were not what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Alabama
2 reviews
0 helpful votes
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Great company
April 14, 2022

I have ordered azaleas and a banana tree from them and they were shipped quickly and packed very good. They arrived in good condition. The little Conversation Piece Azaleas are already blooming.

Date of experience: April 14, 2022
Oklahoma
1 review
0 helpful votes
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Great customer service
April 14, 2022

I ordered 10 Italian Cypress and 2 cold hardy banana trees. A little concern when they arrived. They ask me to send pics and he agreed that they may have to be replaced. We decided to plant and take it from there. I called today feeling like they are not going to make it. Luke agreed and they are replacing my 10 Cypress at not cost to me. I can't say enough how nice this is and highly recommend this company. Thank you

Date of experience: April 14, 2022
Colorado
1 review
0 helpful votes
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Order
April 14, 2022

Rose bush is smaller than I thought and not many leaves. We will see if it grows. It is struggling with some leaves dying. The rose tree looks good.

Date of experience: April 14, 2022
Missouri
1 review
0 helpful votes
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Nice plants!
April 14, 2022

Plants arrived in good condition. Was missing 2 but they promptly redelivered new ones with in a week. All plants were at expected size and quality.

Date of experience: April 14, 2022
Georgia
1 review
0 helpful votes
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Catawba crape myrtle
April 14, 2022

Trees arrived in great condition, very healthy. I was very satisfied with product.

Date of experience: April 14, 2022
Missouri
1 review
0 helpful votes
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Ginkgo tree
April 19, 2022

After proper care this tree died and we have been nursing it back with no success.

Date of experience: April 14, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your tree didn’t make it! We have reached out privately to help!

Texas
1 review
0 helpful votes
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Dean
April 14, 2022

Ordered 20 and all but two looked great. I contacted customer service and sent pictures of the smaller trees and they replaced them very quickly. I'll definitely do business with them again.

Date of experience: April 14, 2022
Maine
1 review
0 helpful votes
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River Birch
April 14, 2022

Received today and was very impressed. They are so nice they almost look fake. You need to check back with me in a couple of months.

Date of experience: April 14, 2022
Massachusetts
3 reviews
0 helpful votes
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Know one ever answers the phones
April 14, 2022

I have tried to call several times to get warranty trees replaced and when I finally get to the music it is taken off the hook and I get ghosted for hours til I end up hanging up. I will not buy from this company again. I have received dead trees and I have received beautiful trees but the CUSTOMER SERVICE SUCKS and that is saying it nicely. I will NOT buy from this company again.

Date of experience: April 14, 2022
West Virginia
2 reviews
0 helpful votes
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Hibiscus
April 19, 2022

So far everything is going fine... I will rate you when you ship my hibiscus and I receive it.

Date of experience: April 14, 2022
North Carolina
1 review
0 helpful votes
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We've ordered two orange varieties, an variegated ficus, and a bay leaf bush. The last was a little on the small side but they all have robust roots and new growth.

Date of experience: April 14, 2022
North Carolina
1 review
0 helpful votes
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I did not receive the items at all
April 19, 2022

It is really bad no response when I call and they did not return my money when I asked for

Date of experience: April 14, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are very sorry to hear about your experience and that you weren't able to reach us! We have reached out privately to help!

Massachusetts
1 review
0 helpful votes
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Thuja Green Giants
April 14, 2022

Ordered 30 trees, FedEx crushed 4 of them that were inside of 2 boxes and failed to deliver them because the condition was so bad. I called fast growing trees and they had the replacement trees at my door in under a week. I would recommend this company and will continue to be a customer for years to come.

Date of experience: April 14, 2022
Pennsylvania
1 review
0 helpful votes
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Nothing good to say
April 18, 2022

Tree dies a day after receiving. Tried to call numerous days abs times to discus but never got a call back. Wasted $100

Date of experience: April 14, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your trees didn’t make it and that you weren't able to get through to us We have reached out privately to help!