FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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145,274 reviews

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New York
1 review
0 helpful votes
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Horrible
May 10, 2022

Will never purchase anything from them again. I wish i could give zero stars. Horrible customer service and rude.

Date of experience: May 9, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're very sorry to hear about your experience and are looking into this further!

California
1 review
0 helpful votes
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Good to perfect so far let's see how hearty they are planted in my soil

Date of experience: May 9, 2022
Oklahoma
1 review
0 helpful votes
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Not a bad experience per say
May 9, 2022

The shipping said 2 day but while watching the shipping tracking it showed going way out of the way to get to me ( North Carolina down to Louisiana, then to Texas, and finally to Oklahoma). On arrival one plant looked great but my second plant (wisteria) is fighting to survive. I'm not sure if this has to do it's multiple stops before arriving or if it was fighting to survive before packing. The overall experience wasn't bad.

Date of experience: May 9, 2022
Florida
2 reviews
0 helpful votes
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Crepe Myrtle
May 9, 2022

Although the tree came promptly, it hasn't bloomed yet in ZONE 10. When it does bloom, the review will be 5 stars for service and caring instructions.

Date of experience: May 9, 2022
Texas
1 review
0 helpful votes
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Beautiful healthy trees
May 9, 2022

Arrived on schedule, packed perfectly and high quality trees

Date of experience: May 9, 2022
Michigan
1 review
0 helpful votes
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My Thuja
May 9, 2022

The Thuja I received was the result of the warranty I purchased on the original Thuja. It seems healthy but the bottom half is full like it should be but the top half is very thin! I think it will fill out but doesn't look right especially since I am planting it next to ones that look proportional and right!

Date of experience: May 9, 2022
Maryland
1 review
0 helpful votes
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Sweet Mock orange
May 9, 2022

I bought 2 sweet mock orange plants. One arrived in great condition and the other was pretty poor looking. I planted both within 48 hours of arrival in hopes that the 2nd one would start to revive but it has not so far. (it has been about 2 weeks) I have been watering diligently and hoping that it comes back, but the leaves keep wilting and falling off. The leaves that are remaining are very wilted.
I know the plant is still alive bc the branches show green with the coin scrape trick that is listed on the website.
Not sure what else I should do!?

Date of experience: May 9, 2022
New Jersey
1 review
0 helpful votes
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Great Company
May 9, 2022

I've ordered many trees from this company. Never had a problem. Trees are packaged well and healthy. Thankfully they do package them well, because the delivery people do not handle them with care or follow instructions on keeping the box in the "up" position(like it says). They have very good product and supply a lot of helpful information. I plan on doing much more business with this company.

Date of experience: May 9, 2022
Ohio
1 review
0 helpful votes
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So far so good
May 9, 2022

I liked the packaging. The box was sturdy and the root ball was anchored down nicely to prevent damage during shipping. The burlap was nice but, I did not use it because i felt it did not give the roots enough room to sprawl. Also the I had the manually spread the roots because it was rootbound. It looked like it had sat in a container for too long. In the future i would like to purchase some "bare root" trees if you have them. This way the customer can physically extend the roots for better nutrition intake.

Date of experience: May 9, 2022
New York
1 review
0 helpful votes
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My Japanese Maple
May 9, 2022

My Japanese Maple was totally dry and looked dead when I opened it as my mailroom had neglected to tell me it had arrived five days ago! But i planted it with the root fertilizer and gave it plenty of water and four days later I had tiny new leaves. Thanks.

Date of experience: May 9, 2022
Pennsylvania
2 reviews
0 helpful votes
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First Time Buyer
May 9, 2022

Everything on the website was quick and easy to use, the tree's arrived as described and are doing good

Date of experience: May 9, 2022
Virginia
1 review
0 helpful votes
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Delivery Problem
May 10, 2022

One of the boxes that the trees arrived in was broken off at the top and the FedEx driver left the trees exposed int he sun

Date of experience: May 9, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry how your trees arrived! We have reached out privately to help!

Georgia
1 review
0 helpful votes
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50%
May 10, 2022

Ordered two Wisteria. One is still a dead looking stick and the other has leaves and is doing well

Date of experience: May 9, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear that one of your wisteria isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Florida
1 review
0 helpful votes
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Overall excellent service
May 9, 2022

Fast growing tree company provided excellent service and customer service as well as delivery service.

Date of experience: May 8, 2022
Texas
1 review
0 helpful votes
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Great company
May 9, 2022

The trees I ordered all arrived in great, healthy condition. I will be ordering from them again

Date of experience: May 8, 2022
Colorado
1 review
0 helpful votes
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Very satisfied
May 9, 2022

I ordered 6 Colorado Blue Spruce. I received 5 plus 1 Norway Spruce. They replaced the Norway Spruce quickly.

Date of experience: May 8, 2022
Oklahoma
1 review
0 helpful votes
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No trees replaced
May 10, 2022

I sent 2 different sets of pictures of trees I ordered and they were shipped during our biggest snow storm. They were in the cold delivery truck too long and arrived dead. I reached out to fast growing trees with pictures. They replaced 2 small plants and told me to give the others 2 more weeks. I did. They were still dead. So, I sent more proof in pictures in a email. I haven't heard 1 word back. I probably will not order from FGT again.

Date of experience: May 8, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that we did not receive your follow-up email about the trees not recovering! We have reached out privately to help!

South Carolina
1 review
0 helpful votes
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Great service and support. Very easy to manage on their website.

Date of experience: May 8, 2022
Massachusetts
1 review
0 helpful votes
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Beautiful trees
May 8, 2022

The plants were delivered in a very secure way in a large box. The delivery date got pushed back a few times and I had ordered a bottle of plant food that didn't come with the delivery. We had to call to get it shipped and they sent wrong size. Bottle was smaller than the one I paid for but now that we let the plants settle, they are great!

Date of experience: May 8, 2022
California
1 review
0 helpful votes
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Perfect
May 8, 2022

Good website easy order plant well packed very pleased

Date of experience: May 8, 2022