Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I like the quick info box on size, sun, harvest, zone, etc. The search categories are well done. My trees arrived in great shape. The plum trees are leafy and immediately perked up after a good soak, and planting. The Mulberry tree is planted temporarily in a ginormous pot where I can easily water it until the fall. Did not want to risk the permanent location going dry.
I ordered 3 Pink Dogwoods and 2 Sugar Maples. 2 of the 3 Pink Dogwoods were in good shape but the other was a little sad. I still planted them hoping for the best. The 2 are taking off but the other is not going to make it. Hopefully will be able to get a replacement. The sugar maples are going to be amazing.
I had a positive experience. Great place to get trees and plants. They are reliable and professional.
Very healthy plants arrived soon after placing my order; plants were priced right and extremely well packaged;
Overall a great experience. The website was straight forward. The checkout was easy and before I knew it the plants arrived. They got eCommerce down pretty well and their plants are of high quality. Nothing shipped on its last legs like you get at a Walmart or Home Depot.
I had a great experience with this company. The trees shipped extremely quickly and were alive and healthy when I received them. Planting instructions were clear and so far the trees are doing great!
I ordered 16 skip laurels on 4-24-2022 and they arrived eight days later. All but one looked fine, so over three days, my Dad and I planted 14 of the them. The one that looked bad on arrival ended up dying in its pot about seven days after arriving and another one started to look sick in its pot over that time. As of 5-16-2022, an additional four that Dad and I planted look sick. I contacted customer service about the one dead one and they replaced it. I'm going to contact customer service about the other sick ones. Hopefully they'll replace them too.
Ordering was quick and easy no issues and finding products was easy on website.
I planted my apple trees and they are doing great. One of them has already bloomed. Very excited to see how they do. So far, it's great
I received 2 lavender plants, 2 snake plants and a society garlic plant. My snake plants arrived in bad shape. I reported them and im hoping for the best. My other 3 plants are thriving.
I got this beautiful rose everything is good but didn't bloom yet I'm not sure why and the leaves a little bit light green and the price is too much
I received my trees about three weeks ago. I spent hours prepping the soil and getting everything ready. They shipped from the eastern seaboard and by the time they arrived they were already half dead. So, far only two of the four trees are surviving and the two that are surviving are not thriving.
Not a whole lot of care comes into packaging my trees, as I seen this with several of my new shipments. Seems as if there's only 1 box that all the trees are shipped in despite their shape or size and that lead to broken branches and dirt squeezed out of their pot. One of my trees looked like it had a broken base so they seeled it with black wax or something? My peach tree doesn't look like it's going to make it… came very wilted and this is the second one. My jasmine and gardenias are great. Seems like the trees are what are lacking quality.
My tree arrived nicely packed, sting & healthy. It's only been 2 weeks & I'm already getting new growth. Will definitely by again from Fast Growing Trees!
Mimosa tree for Mother's Day gift for my daughter Was made easy when I talk to your representative to make the order. I don't remember his name but he was very helpful.
Thank you for shipping my Glenn mango tree with care to California. I'm glad it came with instructions too. It's planted in the ground in my backyard and doing well.
All the information I wanted on the website and easy to navigate. My landscape designer was very impressed with the information on the site and with tree when it arrives. It looks beautiful in my yard. Look forward to tree ripened apricots.
Boxwood came with the roots completely exposed with no soil. It was shipped upright(not flat)
In response, they send a new set of plants immediatly
My snake plants were FANTASTIC. The lavender plants did not stay alive. Even after them sending another one. I was very disappointed
We are so sorry that your lavender didn’t make it! We have reached out privately to help!
Service fast and plants packed securely in packaging. Free Strawberry plant "gift" in poor quality and lacking healthy roots died within three days. So much for the pretend "gift".
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.


We're sorry to hear that a few of your plants are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!