FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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144,861 reviews

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Tennessee
1 review
0 helpful votes
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Tri colored dappled willow
May 27, 2022

I received my plants in 2 days. They were very healthy. I planted them about a week later and they are thriving. I can't wait until they get a lot bigger so I can take their protective cages away. I was able to plant them about a week before we had significant rain. That should help them get established quicker.

Date of experience: May 26, 2022
Mexico
1 review
0 helpful votes
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Very impressed with the trees I received! Packaging was top of the line and my 4 plants arrived flawlessly. One of the plants was a lemon tree and it already has 22 lemons growing. Also my fig tree looks great in our sun room. Can't wait to order more from this company!

Date of experience: May 26, 2022
Colorado
1 review
0 helpful votes
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Convenient
May 27, 2022

Easy to shop for products well stocked good affordable prices

Date of experience: May 26, 2022
Washington
1 review
0 helpful votes
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What Happened?
June 1, 2022

After receiving my first Myer lemon tree, I was excited. My mother gave me a lemon tree when I was 16, I passed it to my niece when I moved from Conn to WA.
Shortly after, I was informed by FGTs that the tree was exposed to some issue and a new one sent. I was worried that the issue would spread to my other trees. Then, no word from FGTs, so 5 plus months later I called them. They apologized and a couple weeks later a new tree arrived. The new tree appears healthy. I was surprised to see the new tree was grafted while the first one was not? I believe that grafted trees are stronger, so I'm not unhappy…. Just surprised.
So getting a better tree as a replacement is good, why the so/so review? Because FGTs doesn't communicate effectively, and I never should have had to call them when I "fell through the crack".

Date of experience: May 26, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are very sorry for your experience and appreciate the feedback!

North Carolina
1 review
0 helpful votes
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Disappointed
June 1, 2022

My first order was great but my second order came and I was disappointed. The plants were packaged poorly or shipped roughly and the soil had come out of containers leaving roots exposed

Date of experience: May 26, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your order arrived! We have sent a private message to get some photos so we can take a look and help out!

Massachusetts
1 review
0 helpful votes
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Excellent plants
May 27, 2022

All plants came properly wrapped and it great shape.

Date of experience: May 26, 2022
Washington
1 review
0 helpful votes
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Three Trees
May 27, 2022

All three trees arrived in good condition two crab apples and a golden rain tree. All trees had may leaves and one of the crab apples had tiny berries. Can't wait till next spring to see them bloom.

Date of experience: May 26, 2022
Texas
2 reviews
0 helpful votes
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As advertised
May 27, 2022

Bought multiple times already. Every time no problems at all.
Will continue buying.

Date of experience: May 26, 2022
Connecticut
1 review
0 helpful votes
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I received one order with one play in okay condition and the others that looked really sad. When I called about the condition of the two plants, they gave me a credit. I used the credit for a tree that arrived and looked even worse. The leaves were all wilted and turned black, the roots were separated. When I called, they did give me a refund. The service was great but the plants were terrible. Save yourself the trouble and go to your local nursery, Lowes, Home Depot. The plants are cheaper and way nicer.

Date of experience: May 26, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your plants didn't travel well! We're glad we were able to make it right!

New York
1 review
0 helpful votes
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Not ordering from FGT again
June 1, 2022

All trees I've purchase have come wilting and poorly handled in transport. They were all crammed to one side of the box. Bought a weeping cherry and the leaves were wilting. It looked rough. Still working to get it looking healthy. I had also bought 20 one foot Leyland Cypress and when one died the replacement they sent me had a double leader. From what a couple arborist and a quick Google search they really shouldn't have sent that out at all. Had to cut off one leader and it's now growing unevenly and slower than the rest. Not satisfied, not happy.

Date of experience: May 26, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Kenya
1 review
0 helpful votes
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Mixed review
June 1, 2022

I ordered 6 hydrangeas, 2 red and 4 blue nitric. The 4 arrived in great shape. I waited a week and the other 2 had NOT been shipped. Upon inquiry, I was informed they were shipped and received. The receive date given was for the 4 blue nitric. I have never received shipping notifications on the 2 red ones. One of the customer reps did tell me that they were "being prepared" for shipment. AGAIN, no email notifying me of shipment. Approx a week later, the 2 were shipped and looked like they had been exposed to dry heat for several days. The first 4 were in great shape, the next 2 are now beginning to look like they will live.

Date of experience: May 26, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience and appreciate you giving us this feedback! We have reached out privately!

Arkansas
1 review
0 helpful votes
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Red hydragoia
June 1, 2022

The plants were fine when they arrived although smaller then I had expected. The main problem was in the shipping. 10 days after I ordered them, I had not heard about shipping. I called to find out what had happened. The service representative looked up my order and said she had to check something. After waiting 15 minutes and she did not come back I hung up. However my plants did then arrive two days later.

Date of experience: May 26, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are very sorry that you were put on hold! We're taking a further look into this and have reached out privately to ensure all is well with your plants!

New York
1 review
0 helpful votes
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Meyer Lemon Tree
May 27, 2022

Smooth, professional service. Good communication throughout the order has shipping process.

Date of experience: May 26, 2022
North Carolina
1 review
0 helpful votes
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Excellent quality and service
May 27, 2022

Easy and intuitive web site
Trees arrive well packaged and healthy
Instructions were clear and concise

Date of experience: May 26, 2022
New York
1 review
0 helpful votes
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Product packaging & product was damaged. The response from the care specialist was unprofessional & rude. No satisfaction whatsever. Will never buy from this company again.

Date of experience: May 26, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience and have reached out privately!

Texas
1 review
0 helpful votes
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Better than I expected
May 27, 2022

Ordered a tree and it arrived in great condition exactly as advertised. I got a better tree than I could get locally and for a lower price.

Date of experience: May 26, 2022
Ohio
1 review
0 helpful votes
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Amazing tree
May 27, 2022

My order was damaged at first and was also looking very weak and dry when it arrived. Around 1ft at the top was broken. They shipped me the second tree and it was amazing looking and perfect. Thank you for great customer service.

Date of experience: May 26, 2022
Georgia
1 review
0 helpful votes
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Twig
May 26, 2022

Your ad said you would send a tree that may fruit in a year. You sent a twig!

Date of experience: May 26, 2022
District of Columbia
2 reviews
0 helpful votes
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With reference to the above, after they a were transplanted about a week later, they kept on blooming.

Date of experience: May 26, 2022
New Jersey
1 review
0 helpful votes
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Received white pine, ordered white spruce. They made good on the mistake right away. Would have been a five-star rating but I didn't expect the trees would be that little...

Date of experience: May 26, 2022