FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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144,836 reviews

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California
1 review
0 helpful votes
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Fast Growing plants and Trees
June 21, 2022

L love my plants, that made it, The box showed to keep it up right. But they never did, plants will arrive all dry and no hardly potting soil just all over box.

Date of experience: June 18, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Minnesota
1 review
0 helpful votes
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Very Dissatisfied
July 18, 2022

Buy local, you know what you are getting. First of all, one blueberry plant was missing from the order. Two of the five blueberry plants came with leaves. One only had a couple. Of that shipment, only three are living. From the time I called until I received the missing plant, it was about two weeks, with no leaves and never did have any. Be aware that a warranty is needed if you want to receive money back for dead plants. Locally, there is not this problem. I will never buy from this company again.

Date of experience: June 17, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We're very sorry to hear about your experience and we're reaching out privately to help!

Pennsylvania
1 review
0 helpful votes
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Love this site and product
June 18, 2022

Fast. Simple. I was worried the boxes would be bulky and difficult to get in my backyard to plant, but they were so light and small. Very happy with this service!

Date of experience: June 17, 2022
California
1 review
0 helpful votes
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Plants arrived dead in box.
June 21, 2022

Hi,

My initial feeling was great. My sales rep was helpful and friendly. This changed to disappointment when I received my order. The most expensive plant was badly damaged, mostly dead in the box. I took a photo immediately and called a rep to let them know. He said he would send a replacement to me. This replacement took quite awhile to arrive, when it did it was also badly damaged. I came home and another tree was wilting after only a few days and I did all that I was told to do to get the plants to acclimate before planting them. When I called the original rep, she offered to give me a credit that I could use in January when shipping would be easier on the plants due to dormancy. I was really annoyed with this offer, she should have just immediately refunded me my money and this is what I asked her to do. She said she could not that I would have to speak to a supervisor. All, too much trouble when we are so busy. The next day I called, and the rep I got online immediately refunded me my money and I appreciated her quick handling of my problem. The whole experience and the quality of plants gets a low rating and I had such high hopes for what I had ordered being that it was the first time I have ever ordered plants online. Thank you. Hope my feedback is helpful to your company.
Sincerely, Lisa.

Date of experience: June 17, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

Thank you for the feedback! We're so sorry to hear about your experience and for how your plants arrived!

Pennsylvania
1 review
0 helpful votes
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Not sure yet
June 21, 2022

The tree looked fine when it arrived, and it is nicely planted and watered. But I have not yet seen the slightest sign of new growth, not even the tiniest bit of new leaf, so I have to reserve judgement on my experience.

Date of experience: June 17, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!

Missouri
1 review
0 helpful votes
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Tree was in terrible shape. Leaves dry and brittle. Planted it immediately. Am babying along, not sure if it will live. Star Jasmine were healthy and seem to be doing well.

Date of experience: June 17, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Texas
1 review
0 helpful votes
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Review
June 21, 2022

Hi have submitted it yesterday! Very unhappy. I am nursing the plants and trying to figure out the dragonfruit plant that came from one plant and in a one gallon pot as opposed to a three gallon pot! Definitely not the the plant as advertised!

Date of experience: June 17, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your plant wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Kentucky
1 review
0 helpful votes
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SoSo too close to call
June 18, 2022

Trees were not in the greatest of health when they arrived. Not sure they are going to make it. Glad bought the year warranty. Have a feeling couple of them may not make it.

Date of experience: June 17, 2022
Michigan
2 reviews
0 helpful votes
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Bought a 6ft tart cherry, that looks to be on life support, after 2 weeks, hope it bounces back in the next week. BTW, its not the soil, I have another cherry, and 2 Plums that were bare root, that were up and greening in 2 weeks.

Date of experience: June 17, 2022
Georgia
1 review
0 helpful votes
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Don't waste your money
June 21, 2022

Plant was delivered much
Later than expected. It was all dry.
We planted it right away but it's not growing.
And it was very expensive compare to some local store to start with
Never go back to this place.

Date of experience: June 17, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your plant! We are reaching out to get some photos so we can assist you further!

Georgia
1 review
0 helpful votes
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Great products
June 17, 2022

I ordered a bunch of trees and they were very affordable and arrived very fast. Packaged very well and they all survived the trip and are thriving even in the heat of Georgia.

Date of experience: June 17, 2022
North Carolina
1 review
0 helpful votes
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Zero feedback
June 20, 2022

Contacted customer service regarding one of the trees received several days ago and have received no contact back other than generic emails asking for reviews…. So…. That's disappointing.

Date of experience: June 17, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry that we didn't receive your emails and have reached out privately!

Georgia
1 review
0 helpful votes
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Sad strawberry
June 20, 2022

The strawberry plant I received was a small branch with one leaf on it. It was wilted and very sad. It just didn't have a chance to survive even as much as I tried. So disappointed!
My other plant, the honeysuckle, arrived in a box over 7 feet tall! The plant only took up less than a third of the box! Dealing with such a large box was so inconvenient and challenging. And also not necessary!

Date of experience: June 17, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your strawberry plant wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Texas
1 review
0 helpful votes
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I ordered the Okame cherry tree 5-6'. ($139.95) Packaging was good. Wasn't the biggest fan of how what seemed to be the lead branch was cut off. Leaving only the skinnier branches. I followed the planting instructions. Watered it. Kept a consistent watering schedule. After some time the leaves fully emerged. Things were looking great. Then one day about a month and a half later the leaves looked real down. Things weren't changing so I decided to relocate the tree. While digging it up I found that the roots hadn't made it out of the burlap bag I planted the tree with. (according to the instructions) Replanted tree. Eventually the leaves completely dried up. I don't know if the tree is alive or not but I'm hoping so at this point.

Date of experience: June 17, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We're sorry to hear that your tree isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Minnesota
1 review
0 helpful votes
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Won't do it again.
June 20, 2022

After paying over 200 dollars, I get a bent, broken tree with insect holes eaten through all the leaves. Only reason it's not a 1 star is shipping was prompt.

Date of experience: June 17, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Tennessee
1 review
0 helpful votes
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My mother recently passed away and she really loved Lilac bushes. She had purchased a Lilac tree from Fast Growing Trees last year and absolutely loved it. As a memorial to her, I also recently purchased the Bloomerang Lilac Tree. It was easy to find on your website and the reviews and tips were very helpful. The price was reasonable so I went ahead and purchased one. It arrived quickly, just a couple days later and was in excellent shape.
I followed the instructions and planted it in a large planter pot on my patio and it is absolutely thriving. I'm looking forward to years of memories looking at my moms favorite flowering tree... and my dad is enjoying the one he planted in his courtyard.

Date of experience: June 17, 2022
Illinois
2 reviews
0 helpful votes
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Ornamental
June 17, 2022

Very satisfied with my purchase. The shrub arrived well packaged & in perfect condition. After planting my selection as instructed it is now thriving.

Date of experience: June 17, 2022
Nebraska
1 review
0 helpful votes
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Dead
June 20, 2022

Tree is dead didn't get the insurance big surprise

FastGrowingTrees.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 17, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry that your tree didn't make it! We have a 30 day guarantee that it would be covered under. We have reached out privately to help!

Wisconsin
1 review
0 helpful votes
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Just so so
June 20, 2022

Received a promo in the mail. Needed some plants to fill in the landscape so decided to try them out. 3 out of the 6 astilbes arrived wilted and in dry soil. 3 out of 4 creeping phlox arrived in bad shape/ almost completely dried out. Needless to say, only one of the phlox survived after planting. Ironically it was the free plant (lavender) that is thriving. Not happy with the products. Won't be purchasing from this company any more.

Date of experience: June 17, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry that your plants didn’t make it! We have reached out privately to help!

Texas
4 reviews
0 helpful votes
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Best little Empress Tree!
June 17, 2022

It was easy to order, great price, arrived quickly & was in great shape. Very healthy little tree. We got it planted and it's sprouting new growth already. We're super happy with our tree!

Date of experience: June 17, 2022