Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Every tree I received had the main branch snipped off. I don't understand why this is. Having the main branch snipped off turn them in the bushes not trees
The tree arrived in good shape.
Planted same day received and it is growing nicely.
Title sort of says it all. Trees alive and growing and it got here quick
So far I'm happy with my delivery, it was packaged nicely arrived on time as promised
I had a great experience getting my trees. They came quickly and are good quality. Easy to follow instructions and they are doing great!
Gardenia was very week and is dying. Fig tree was extremely small. Ridiculously small for $30.00. I will not buy with you anymore.
We're so sorry to hear that your plants were not what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
I sent a picture requesting that I get a replacement or use the insurance that I have because this tree what I paid for it it does not equate to a fast growing tree for 6 to 7 feet tall
We're so sorry that your tree is not what you expected and that we did not receive your email! We have reached out privately to help!
I ordered 3 trees and a bush. The red maple is brown on the ends of the leaves, the orange tree is yellow and loosing its leaves, the apple tree is appears to be in rough shape as well. The elderberry bush was broken on several of the branches. They were all planted the next day after they arrived. I am hopeful they will recover. I have ordered before and never had this issue.
We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!
Really bad experience. I would recommend to stay away. "Tree" arrived and it was essentially a twig. I called to complain and they gave me a discount. So props for that. I ended up planting it. Btw. I also used the fertilizer and root enhancer they recommended. After 3 days, the tree was completely dead. It's in a dumpster and I'm out $180.
We're so sorry that your tree didn't recover! We reached out privately to make this right!
I bought 2 peach trees and planted both they day they arrived as instructed. One died. I have contacted Fast Growing Trees for a path of recourse but so far they are ignoring me.
We are so sorry that your tree didn’t make it and we did not receive your email! We have reached out privately!
I purchased a Russian pomegranate tree last year. It did not make it through the winter.
The company refused to send me a replacement tree. The description specifically said that this particular tree is able to stand the harsh winters.
I ordered two cherry trees that arrived in three days and were as large as ordered and in beautiful, full- leaf condition. Since being planted, they've already showed signs of healthy growth and color. I'm thrilled with this purchase!
So far - easy... let's see how shipping goes - and the quality of the tree - expecting all good!
When the long thin boxes arrived, I wondered how my two 6 foot trees could be inside without being crushed. I also got two 4 foot forsythia bushes in another box. Well let me tell you when I took them out of the box I could not believe how beautiful they were. They were packaged with care. The autumn blaze flowering pear trees were OVER 6 feet tall. We live on top of a mountain in Pa. Where our winters are frigid! They have been in the ground for about 3 weeks and they are flourishing. New leaves every day. I will definitely buying all of my trees and bushes from this company in the future. Thank you!
I needed a significant number of red twigged dogwood trees for my backyard re-do. After finding only 2 of them at my local nursery, I went online and was able to order 19 from FGT.com at a reasonable price, with free shipping! They arrived fast and in perfect condition. Then I needed 4 more, and tho I had to pay for shipping this time around, it was quite reasonable, and again they were shipped fast, packed carefully, and arrived in perfect condition. I am quite happy with my experience with this site! Great customer service, shop with confidence!
Two trees arrived broken and three more are looking like they won't survive. And I have heard a peep from the "customer" help department after I submitted my refund request.
We are very sorry to hear that this happened and are reaching out privately!
I ordered 4 different trees, they all came nicely wrapped all in tlsame box. They arrived quickly. Happy thus far!
Late delivery, the product was damaged.the plant was in very bad shape.
We're so sorry to hear about this and have reached out privately!
L love my plants, that made it, The box showed to keep it up right. But they never did, plants will arrive all dry and no hardly potting soil just all over box.
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
Buy local, you know what you are getting. First of all, one blueberry plant was missing from the order. Two of the five blueberry plants came with leaves. One only had a couple. Of that shipment, only three are living. From the time I called until I received the missing plant, it was about two weeks, with no leaves and never did have any. Be aware that a warranty is needed if you want to receive money back for dead plants. Locally, there is not this problem. I will never buy from this company again.
We're very sorry to hear about your experience and we're reaching out privately to help!
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.


We are so sorry that your trees are arriving in this condition! We're glad we were able to make it right!