FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,060
shipping
245
quality
12,364
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144,219 reviews

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Georgia
2 reviews
0 helpful votes
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Not bad
July 28, 2022

They arrived 2 days late and were wilting I think we finally got them to come back. Fedex is just ridiculously slow

Date of experience: July 26, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have reached out privately!

Georgia
1 review
0 helpful votes
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Avocados
July 26, 2022

Very positive experience. Well packaged. Products are backed up.

Date of experience: July 26, 2022
Missouri
1 review
0 helpful votes
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Black Hills Spruce
July 26, 2022

My tree arrived in healthy condition. Quality, healthy product is very important to me. Fast on time delivery

Date of experience: July 26, 2022
North Carolina
1 review
0 helpful votes
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Excellent Service.
July 26, 2022

The staff is extremely helpful and knowledgeable about their products.

Date of experience: July 26, 2022
California
1 review
0 helpful votes
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Still waiting for support
July 28, 2022

I ordered 2 Japanese maple, 3-4ft and 5-6ft sizes. They both arrived with very little foliage which left me concerned because I've seen photos from other customers that received theirs with plenty of foliage. Both trees arrived in the beginning of summer btw. I reached via the sites inquiry message board over a week ago and I've yet to receive a response. This tells me they don't prioritize this method of communication and I'll have to reach out via phone. So as of now, I'm neither satisfied or dissatisfied. I'll update my review once I know these trees are healthy and destined to live.

- John

Date of experience: July 26, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry for the concerns with your trees and that your emails didn't come through! We have reached out privately!

New Jersey
1 review
0 helpful votes
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Poor Quality Lilacs
July 28, 2022

The shopping experience was good and so was the shipping times. The product itself was not great. I received 2 Lilac plants with significant browning on the leaves and some damage to one of the them either from shipping or when being packed. Both were relatively small for the pricing. I planted both and they are still surviving. I am hoping given they are hardy by nature and with my attention they will both survive. One seems to be doing better than the other, but overall I would not recommend this site due to my experience.

Date of experience: July 26, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear that your lilacs are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Texas
1 review
0 helpful votes
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Order was seamless, but both trees didn't survive. Seems healthy when arrived and planted immediately. Watered minimum twice a day, but totally died in 2 weeks later.

Date of experience: July 26, 2022
New Mexico
1 review
0 helpful votes
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Buyer Beware
July 28, 2022

I ordered a 5 gallon tree for $132 thinking I would receive a nice size tree (3-5 ft.). I received a 6 inch tree! When I called to tell them I was very dissatisfied with this tree they said that they would send a 3-5 foot tree as a replacement. Much to my dismay, I received another 6 inch tree. I would never order from this site and had I seen the tree in a nursery I would never have bought it - much less paid over $100 for it. Now I have two puny trees - who knows how long they will take to produce figs.

Date of experience: July 26, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are very sorry to hear about your experience and are taking a further look into this. We're glad we were able to help with a full refund

Pennsylvania
1 review
0 helpful votes
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Great Company!
July 26, 2022

I had a problem with several orders being mishandled by the shipping company and the plants were damaged. Even though it was not the fault of Fast Growing Trees, because they package the plants very well, they replaced the damaged shipments twice! Amazing customer service!

Date of experience: July 26, 2022
Illinois
2 reviews
0 helpful votes
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Fantastic customer service
July 26, 2022

I bought a tree from them that I didn't think was going to make it, so I contacted them about the 30 day alive & thrive policy. I got a response first thing the next day, and after a couple quick email exchanges they noted my concerns on the issue and we decided to give it some more time. Well, the tree survived and is thriving so I didn't check back in, but they sure did. Probably three weeks later I got two emails checking back in and even a phone call to see if the tree needed replacement. I've never had a company pay so much attention to me. I turned around and placed an order for a different tree and plan on buying many more products from them.

Date of experience: July 26, 2022
Pennsylvania
1 review
0 helpful votes
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I had to replace the original order as it did not take. They replaced it no questions asked, but were out of stock so refunded the difference for a smaller tree. I'm hoping this one takes.

Date of experience: July 26, 2022
New York
1 review
0 helpful votes
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Pleasantly Surprised
July 26, 2022

Without exception every tree I have received has been healthy and better developed than I expected. Constantly pleasantly surprised

Date of experience: July 26, 2022
New York
1 review
0 helpful votes
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Fast and efficient
July 26, 2022

Your team managed my order and addressed an issue with my order quickly and very efficiently. Will absolutely use you again for future needs.

Date of experience: July 26, 2022
Maryland
2 reviews
0 helpful votes
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Wonderful Experience
July 26, 2022

I've had a wonderful experience with FastGrowingTrees.com from start to planning and beyond. Too many good things to say to list here.

Date of experience: July 26, 2022
North Carolina
2 reviews
0 helpful votes
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What a Tree!
July 25, 2022

Easy to guide through... great pictures and detailed information about the plant(s). Could not believe how fast the tree and rose bush was delivered. It looks like my hybrid willow has grown a foot i just two weeks!

Date of experience: July 25, 2022
Massachusetts
1 review
0 helpful votes
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Dead cherry trees.
July 26, 2022

I messaged you a couple months back that after I planted my cherry trees I believe they have died. I sent pictures and no response back.

Date of experience: July 25, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your cherry trees didn't make it and your email didn't come through! We're reaching out privately to help!

Florida
1 review
0 helpful votes
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Happy I got the extra warranty
July 25, 2022

I ordered several types of trees, most of them have done great so far. I did lose 2 pear trees and was promptly given a gift certificate to replace them when they're back in stock or purchase something different. Definitely love the warranty. My order arrived in multiple boxes, were well packaged and in pretty good condition when they arrived. They were easy to get in the ground (excpet for the digging a hole part).

Date of experience: July 25, 2022
Ohio
2 reviews
0 helpful votes
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Perfect and as described
July 23, 2022

Ease of navigation on website. Lots of options and more importantly I can be zone specific.

Date of experience: July 23, 2022
New York
1 review
0 helpful votes
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Somewhat disappointing experience
August 22, 2022

My daughter had sent me a beautiful fig tree from fast growing trees a few years ago, so I was expecting a similar experience with this order. Unfortunately, 3 of the 5 trees in this order arrived with broken branches & dry leaves.
The "bloodgood" maple is particularly disappointing— the graft to the rootstock was badly done, on arrival the leaves were spotted & dry, and the rootball was very small & appeared rotted. After several weeks of care, there are some new leaves and buds, but the shape of the new leaves appears distorted.
When i called the information line the person who answered was unfriendly & unhelpful. So very disappointing!

Date of experience: July 22, 2022
Texas
1 review
0 helpful votes
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The selection process was very simple. The delivery was fast and I got exactly what I wanted.

Date of experience: July 22, 2022