On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
FastGrowingTrees.com Reviews Summary
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My order arrived is very good condition and the palms were very healthy looking.
One of the bushes I ordered did not thrive. I documented its progress, and on its expected demise it was immediately and cheerfully replaced. Very happy! Excellent customer service!
Thank you for sending the trees and the replacement one that was damaged in shipping.
Beautiful cherry tree arrived looking great and on time.
I received a magazine from FastGrowing Trees and was eager to try their products at once. So I ordered one fig tree and one pawpaw tree. I received my order pretty fast. However upon opening the box, I noticed that the 2 pots and plants were on top of the other. Although each plant and pot are wrapped individually in a plastic bag, but the fact that they were not properly secured for shipping, they arrived in poor condition. The fig tree had one big branch broken. The paw paw tree was completely broken and seemed dead because the soil was out of the pot. I read carefully the instructions to replant these precious trees, then emailed your customer service to report the result. I still have not received any response from the company. I am disappointed. I am sorry, but I don't think that I can do business with your company anymore.
The items I ordered (12) came in perfect condition. Were carefully and professionally boxed. They are all thriving and I will order from this vendor again!
When there is a issue, they make it right!
The tree expert is very professional and ready to help.
Plants all arrived in beautiful condition and are growing well. Don't think I've ever had such nice and healthy plants arrive and also arrive in great condition because you pack them so well.
I ordered an apple tree that was heavily heat damaged during shipping with FEDEX. I reached out to FGT and they were very helpful. They made things right by shipping me a better, taller tree that survived the FEDEX shipping. It is now growing very well in my front yard. Cheers!
I ordered two Japanese maple and three Lynwood Gold Forsythia Shrub and one Goji berry.
But instead of Goji berry we received pomegranate yet to inform ad receive any replacement
We're very sorry that you received the incorrect plant! We have reached out privately to help!
I ordered a Red Dawn tree and a hydrangea and when they came the FedEx guy leaned the box up against my house. It snapped the tree and killed it. Fast growing Trees people replaced it and I'm hoping my new tree makes it! Loved the customer service!
Love my new tree. Came in delivered in perfect conditions. And is developing perfectly.
I Sent pictures, wrote 2 emails, called twice and still no resolution. I really thought Todd was going to help me. Nope.
We are very sorry that your emails are not coming through! We're having a specialist reach out privately and see if we can get this resolved for you!
I was so impressed with the packaging that insured my plants arrived in good shape.
There were complicatiuns with my order... but they were handled professionally and honesty... thankyou for that
My plant came fast which was appreciated. Just wish it was in better condition for spending over $100 on it. Only has one leaf and I'm praying it makes it.
Our first tree looked pretty tough out of the box. After contacting the site's chat feature and sending pictures, a new tree was sent. The second tree looks great, has been planted for over a week and is still looking good!
I've loved everything that I received from them. One of my blueberry bushes was crushed in transit and they replaced it quickly. People are so excited about my lemon tree.
All good, from support to selection, to delivery. Thanks... ps the price points are also awesone!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so sorry that your email didn't come through! We have reached out privately!