FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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145,082 reviews

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Tennessee
1 review
0 helpful votes
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Excellent service
September 12, 2022

The service was quick and easy and the product (fig tree) arrived wonderfully packed and healthy.

Date of experience: September 11, 2022
New York
1 review
0 helpful votes
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Great trees!
September 12, 2022

Great healthy trees! All the trees were robust and healthy. Love them!

Date of experience: September 11, 2022
California
1 review
0 helpful votes
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I watered right away per instructions and planted next day, it still looks ok but not good or healthy. Hopefully it will get better. It has been a couple weeks now.

Date of experience: September 11, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!

California
1 review
0 helpful votes
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Not bad but not great
September 12, 2022

I ordered 5 trees from fast growing trees. One palm tree was never sent to me and another one (banana tree) was diseased and sad looking when I received it. I called customer service right away and they we great. They sent me the palm tree and a replacement banana tree after I sent them pictures of how sad this poor tree was. Both arrived about 4 days later in decent condition. The trees are all doing well but shipping was a bit harsh on them. I'm not sure if I would order from this website again for this price.

Date of experience: September 11, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

Thank you for giving us the opportunity to make this right! Please let us know if we can do anything else to help!

California
1 review
0 helpful votes
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Reliable trees
September 11, 2022

Any time I've ordered from them I received what I bought. My roses last year after year.

Date of experience: September 11, 2022
Florida
1 review
0 helpful votes
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Bad shipping packaging
September 12, 2022

They tree and shrub I received looked healthy as far as I could tell. However, they shipped them together in the same box. They were tied to the opposite sides of the box so one was hanging above the other. Due to shipping them like this, the tree came damaged with a broken branch and the shrub was also damaged with more than half of leaves missing. If I ever order again, I would do one item per order because they will get damaged in shipping.

Date of experience: September 11, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We've reached back out privately!

California
1 review
0 helpful votes
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All prouducts arrived as described. I got 2 avocado trees (alongside a handful of other things), and when one of them died while another was thriving, I called customer support, explained that I had given both trees nearly equivalent care, and that the tree might have been sick upon arrival.

Immediately they sent me a free replacement, no questions asked. These guys are sincerely the best of the best.

Date of experience: September 11, 2022
Michigan
1 review
0 helpful votes
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The trees were delivered as promised. I would recommend to friends.

Date of experience: September 11, 2022
Virginia
1 review
0 helpful votes
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Plant death
September 12, 2022

The people could not be nicer and more accommodating. However, the majority of plants I have purchased over the last few years have died. I replaced the yellow rhododendron 3 times. I received the 4th plant just recently and I'm trying to figure out where to plant it so it won't die. The third rhododendron made it through the winter and bloomed beautifully in the spring... but died over the summer. I also purchased a red azalea just recently and it has also died. So, I think in the future I will stick to my local nurseries.

Date of experience: September 11, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about the issues with all of your plants! We're glad we've been able to help and have reached out privately to see if there are any other plants that we can help with!

Georgia
1 review
0 helpful votes
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GREAT EXPERIENCE! HIGHLY RECOMMEND
September 11, 2022

I think I may have driven them nuts! Called several times to make changes on orders, add / delete, shipping times and they have been so accommodating and patient with me I am incredibly happy with all in customer support / service! The items have not shipped yet, due to arrive end of September/ 1st of October so can't speak to product yet.

Date of experience: September 11, 2022
California
1 review
0 helpful votes
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Ordered trees!
September 12, 2022

I ordered a 19.00 tree and a 69.00 tree. They arrived and ate the same size…

Date of experience: September 11, 2022
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your trees were not what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Texas
1 review
0 helpful votes
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Very responsive customer service
September 11, 2022

A ew days after I potted my avocado tree, the leaves started to turn brown and fall. I was concerned and immediately contacted customer service. As requested, I sent them a picture of what I was concerned about. The service rep explained what was happening and gave me a couple of suggestions and ask me to give it a couple of weeks at which time if the tree didn't improve, I'll get a new one. The tree has indeed recovered and it now looks great and well on its way to a healthy growth.

Date of experience: September 11, 2022
Texas
1 review
0 helpful votes
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Great quality
September 11, 2022

Very nice frees shipped fast and packed very well.

Date of experience: September 11, 2022
Oregon
1 review
0 helpful votes
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Plants in pots
September 11, 2022

All went well, received as expected. Plant was in great shape.

Date of experience: September 11, 2022
Colorado
2 reviews
0 helpful votes
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New tree
September 11, 2022

Direct and professional. Follow up/coordination between customer and sales rep apparently ended when the customer completed the order and provided payment, I am no expert on planting a newly developed tree and wished for a bit more direction/suggestions from the sales, support rep.

Date of experience: September 11, 2022
California
1 review
0 helpful votes
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Plants are a bit small at the moment…
September 11, 2022

Hoping the plants grow in soon. We have terrific heat and not enough water or rain here in the west!

Date of experience: September 11, 2022
Washington
1 review
0 helpful votes
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Lemon tree, verbena.
September 11, 2022

Unable to find a young lemon tree or verbena in my local nursery I turned to google! Thankful I found what I was looking for. I received quick delivery and the plants were in good shape. After a day of sitting in water they looked perfect!
Thank you!

Date of experience: September 11, 2022
District of Columbia
1 review
0 helpful votes
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Good product n responsive to questions
September 11, 2022

Received trees plants on time. Always in good shape. Any plant lost was replaced. Questions about care answered

Date of experience: September 11, 2022
Florida
1 review
0 helpful votes
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Don't buy if you live in Forida
September 11, 2022

The Florida department of agriculture is coming tomorrow to confiscate and destroy the plant you sent me because apparently it is illegal to import a citrus into Florida. I'm not an expert, I just assumed if you were going to send them to me it was legal. I'm out $211, and subject to a fine.

Date of experience: September 11, 2022
Wisconsin
1 review
0 helpful votes
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Wait & See
September 11, 2022

The tree was small, but I expected this because I had limited funds to spend. The uppermost leaves were shriveled, and one (small) lower branch was dying or maybe dead. However, since I opted for the warranty, I planted my tree, am watering diligently, and will hope for the best.

Date of experience: September 11, 2022