FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,060
shipping
245
quality
12,364
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144,393 reviews

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Louisiana
1 review
0 helpful votes
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Winter Buy - Spring will tell
January 4, 2023

Ordered Tamarind Tree and Miracle Berry Shrub. Shipping company left it on porch in upright position (apparently the big letters saying Lay Flat were hieroglyphs to the delivery guy) which caused the potting soil to fall completely out, leaving the roots exposed. Both were found to have leaves, but they were dried out. By dried out, I mean still green but completely shriveled and dehydrated. Not sure if this was due to it being close to winter time, but at this point I'm not sure they will survive to spring. Repotted and keeping indoors with growing lights. Waiting till spring to see what it brings.

The selection and ordering was easy and user friendly. Order updates were good. Waiting until spring to see if

Date of experience: January 3, 2023
Washington
1 review
0 helpful votes
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Will not be purchasing again
February 3, 2023

I ordered this plant as a gift for a friend for her 30th birthday. It arrived to her house a little beat up but she followed instructions and gave it a few days. The leaves continued to droop and dry up over the next few days. I tried to reach out to customer service but no one got back to me. This is unacceptable considering that I paid $89 for this plant. Will not be buying from here again.

Date of experience: January 3, 2023
Texas
1 review
0 helpful votes
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No communication or emails
February 3, 2023

Still no tracking number, no confirmation but the withdrawal from my bank was real...can't speak for this business. Run away!
Maybe this will help my order get to me or at very least they inform me of something

FastGrowingTrees.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 3, 2023
Maryland
1 review
0 helpful votes
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Ficus tree
January 3, 2023

Arrived fine. Still fine after two weeks getting acclimated. Drops some leaves but that is the nature of the tree.

Date of experience: January 3, 2023
Oregon
1 review
0 helpful votes
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Great Service
January 3, 2023

Thanks for your prompt and fair service. I truly appreciated the specific assistance for my tree.

Date of experience: January 3, 2023
Virginia
1 review
0 helpful votes
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Questions before buying
January 3, 2023

I was very pleased talking to the representative before I bought a banana tree. She was very helpful and knowledgeable, and the tree is great!

Date of experience: January 3, 2023
California
1 review
0 helpful votes
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Better than expectations
January 3, 2023

The tree was nicer than expected from an online seller.

Date of experience: January 3, 2023
North Carolina
1 review
0 helpful votes
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Always awesome
January 3, 2023

Always great quality. I've ordered multiple times with this company over the years. For this purchase I needed to speak with an actual person: which I did quickly, easily and with perfect results. Liza was super helpful and my trees arrived quickly and in great shape. I'll continue to order with Fast Growing Trees.

Date of experience: January 3, 2023
New Jersey
1 review
0 helpful votes
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Poor packaging
February 2, 2023

Hello
I ordered two plants recently. Both were so poorly packaged that they had room to slide around in the box so much so that it crushed the plants. One plant will be fine thankfully. The other plant, a lime tree was so smashed and dried out that it will probably die. I am just hoping it will pull through at this point but I doubt it. I had my doubts about ordering from you again but after these experiences I will not order any more plants from you.

Date of experience: January 3, 2023
Georgia
1 review
0 helpful votes
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Plants
January 3, 2023

All of the plants I have ordered ar healthy and what I expected. I like company a lot, I have not had a claim with this company and hope never will. No review on that process but as far as ordering and delivery we're great!

Date of experience: January 3, 2023
Texas
1 review
0 helpful votes
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Tree
January 3, 2023

When I ordered my tree, the website said shipping in 1-2 days. After not receiving my tree in almost a month, I called and was told the shipping dates were closed for our area. I understand that. I just wish I wasn't under the impression that I would be receiving it. I originally ordered it as a Christmas gift so now this person will receive his gift in april

Date of experience: January 3, 2023
California
1 review
0 helpful votes
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Very pleased
January 3, 2023

Trees came in well packaged and as described. Very pleased with my trees and service.

Date of experience: January 2, 2023
Florida
1 review
0 helpful votes
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Happy customer!
January 3, 2023

Very happy with the quality, and way the Meyer Lemon tree was packaged, and shipped. Arrived in great condition, promptly, and as stated. I will order again. Thank you!

Date of experience: January 2, 2023
California
1 review
0 helpful votes
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Disappointed
February 2, 2023

The products were received in destress. All were out of their pots as they were shipped prone as opposed to upright. Two are ok the third is iffyl may not patronize again.

FastGrowingTrees.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 2, 2023
California
1 review
0 helpful votes
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Very helpful staff!
January 3, 2023

The recipient that was to get this tree passed away while the tree was in transit so I can't speak on how good the tree was or anything since I never saw it. However, the team worked with me to reverse the trees destination and processed my refund promptly.

Date of experience: January 2, 2023
Texas
2 reviews
0 helpful votes
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Small mail order tree/bush
January 2, 2023

Good tree/bush. It had broken loose and was bouncing around in the long box. Other than that, It was in pretty good shape with only one or two broken branches

Date of experience: January 2, 2023
California
1 review
0 helpful votes
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Shipping restrictions
February 1, 2023

Please update your systems to prevent people from ordering plants that cannot be shipped to their state. I almost missed a Christmas gift because it was several days before I was notified that citrus cannot be shipped to Texas. It should not have let me order in the first place.

Date of experience: January 2, 2023
Jackie R. — FastGrowingTrees.com Rep
over a year old

Thank you for the feedback and we're so sorry for the inconvenience! We have a map on the right side of each product page and it'll list any state restrictions there. Texas has a lot of agricultural restrictions for citrus trees in particular, but we do have a drop shipper there that can ship some of the plants for us. Again, we apologize for the inconvenience and if we can help with anything else, please let us know!

New Jersey
1 review
0 helpful votes
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Still in shock!
February 1, 2023

When the plant arrived 2 weeks ago it appeared to be in shock...the leaves were dry and droopy...
I have been removing the dead leaves and not over watering the plant...
It seems to still be in shock...I am hopeful that it comes around.
I placed a light shining directly on it about 3 feet away from it...maybe that will help it!

FastGrowingTrees.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 2, 2023
Utah
2 reviews
0 helpful votes
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Frozen tree
February 1, 2023

I don't know for sure but Fast Growing Trees must water right before shipment because my tree died right after delivery, it seems the roots froze.

Date of experience: January 2, 2023
Missouri
1 review
0 helpful votes
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Dissatisfied
February 1, 2023

My dwarf banana tree arrived dead on arrival! It had suffered cold ye.petatire somewhere in transport. Took a picture of right after opening the package. Will you please send me another one.

FastGrowingTrees.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 2, 2023