FastGrowingTrees.comReviews 30,690

Nicely packaged and easy to plant. Good instruction and guidance.

I was really surprised to open the box and find two banana trees with brown, totally shredded leaves, and one tree not really in the dirt in its pot. I am hopeful these trees will survive to keep my other banana tree company, but at the moment, I'm skeptical.

Boxes were damaged! Missing product! Delivery was late by 3-4 days

All the products I've received have been terrific and customer service has been wonderful. I've ordered many times.

The tree was practically dead when we received it and we are not having any luck getting it to snap back.

One plant was mailed without any roots and was dead when delivered. I tried to call you, but no one answered.

Two of the branches were damaged upon arrival and don't stand up. Not sure it's going to survive.

My purchases did not look anything like the pictures catalog. Mine were straggly and not full as pictured

This delivery had problems as I have experienced in the past. The way my plants were packaged involved the base pot of one plant was at one end of the box and the base pot of the other plant was at the opposite end. The cardboard box has internal features to retain the plants, assuming the shipper keeps the box level. My experience is that they never do. When the box was delivered, it was standing vertically. It had a couple of large holes or tears, Also, one plant had totally released from its pot and jammed into the other plant. I immediately opened the box with the delivery person present and carefully remove the plants. Fortunately, neither were damaged other that the loss of some leaves. Also, the driver told me that this was his last delivery and I can only presume that my box got moved all around as he had to search for all of the other packages he previously delivered. I know you can't control the delivery process, but I would hope that you would no longer double up on the plants in one box. Put just one in a box, base down and label the box excessively as to proper orientation and not to allow other boxes to be stacked on top. That may help, but it sure is disturbing to see the fairly expensive plants I ordered mishandled and in the past damaged, which had to be replaced.

I emailed customer service with the issue of 1/5 trees I received. They responded within a week and sent a replacement

I received a tree, it looked half dead, it had fungus on the leaves. I contacted the company and all they said was to give it time.! Didn't offer to send me another tree that wasn't sick, or a refund.

I had a tree that died and within a week a perfect replacement was delivered.

I a concerned about the time of year I planted this crepe myrtle. It is not looking really good

Two broken branches on gingko when delivered. Planted tree right away, but appears to be dying. Water regularly and planted right away.

IT WAS AWFUL! THEY GOT MY ORDER WRONG TWICE! THEY SENT ME A TINY 0LANT THAT CIST ME 126 BUCKS! IT WAS A NIGHTMARE! ALL MY PLANTS DIED! THEY LUE WHEN THEY SAY THERES A WARRANTY! THEY PUT YOU THROUGH THE RINGGER FOR THAT ASWELL! DO NOT ORDER FROM THIS COMPANY! ITS A RIP OFF!

The box was flattened, full of mulch, and the plants were desiccated. I have them sitting in partial sun on screened porch, have clipped off most of the dead bits, keeping the plants soil moist, and hoping for the best. However, I feel they are beyond revival.

I received a sickly looking redbud and reached out to customer service about my concerns. I had a brief conversation with a woman who was nice, but did not have any ability to answer my questions. She said someone more qualified to assess what was going on with my tree would reach out to me after the weekend. I never received that follow up but I certainly still have that sickly looking tree.

My order had a delay because of a hurricane. During that pause, I realized that the 6 trees I ordered were not in my growing zone and I needed to can them. By the time I made the phone call, the order had already processed. She gave me a refund and said she would fwork at putting a halt to the order. My account as refunded. Thank you, and again I apologize for the mix up!

The tree arrived as described during the ordering process! No issues just a great shopping experience dealing with a company that truly loves what they do!
I plan on buying more trees and flowers from Fast Growing Trees!
Thanks Again!