Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything I have ordered from Fast Growing Trees has arrived on time and in great condition, just a few weeks after I planted them they were in bloom and grew in either the yard or patio in a pot, simply following the instructions and let the warm weather take it from there.
We were very skeptical about ordering a tree on line, but everything was perfect. Our tree is thriving and we are very happy with it.
The trees arrived quickly and well packed. I love the variety and larger sizes that are available.
The two (Lapins & Bing) cherry trees are doing great! They looked sad when they arrived two months ago but are thriving now. We keep them watered weekly. I was skeptical at first but they are doing very good!
We were at our cabin but leaving in four days. The delivery date given by FGT was 2-3 days. It came in 4 and we were gone for two weeks. Had to arrange for someone to go to the house and take care of it. Very disa ppointed
Tree said shipped, but when I looked at the tracking, it was not picked up. This status stated for a week. I reached out to talk to someone, but could not reach a human. I shared my concerns thru email with no acceptable response. When I received my tree it was damaged and again could not get ahold of anyone.
The shipment arrived with a tree I didn't order and 2 trees that were dead. I contacted the company to have the wrong item picked up and to inform them 2 trees arrived dead. They said they would replace the 2 trees but never did. Really poor customer service!
I am disappointed at the size of the plants. I think I would have been better off going to Lowe's.
One I was able to revive the other I could not it was far too gone
All plants and trees were well packaged and were in perfect condition upon delivery.
No special discount, trees an nearby nursery less money and healthier
They sent what they said they would when they said they would and it arrived in good condition!
I have purchase 3 dozen privacy trees over 3 years…not a one of them died. They are all healthy and growing at a fast clip. My only disappointment is the service. The first yesr, both with my order and a follow-up call, the rep was very pleasant and helpful. The next two years, I got a guy with a heavy accent that was hard to understand and sounded like he was annoyedbat having to answer the phone…very unpleasant.
Ordered several trees. They were all in good shape and delivered quickly.
Tree came on time, beat up a little in transit but alive. I planted and it started growing but at very slow pace. It just stays where it's at.
I bought 6 (3-"4ft)@~>$60 Giant thuja trees. Only 2 survived. The rest died within weeks. Fortunately home Depot that 6ft for $60 and I bought 6 to get my fence going. The home Depot ones are thriving. The packaging from fast growing by UPS was awful not like the videos they show online. Plants were cramped in the boxes, that's probably why they didn't thrive
Ordered 2 cherry trees-rainier and bing for cross pollination when they arrived in the long box the roots in the pot were shipped opposite with no real reinforcement in the middle this both trees were broken asked for replacement and shipped the same way and trunks also broken requested a refund which you did you can't sustain your business shipping like this probably won't buy from you again
My autumn red maple arrived as a straight trunk in good condition, no leaves. Planted on April 12th, now thriving with astounding growth and foliage
I have ordered plans from multiple companies. Fast Growing Trees has provided the service, best quality plants the best variety. I am very pleased with everything I have ordered from them.
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.

