Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I immediately unpacked my four trees the same day they arrived. Two had some brown areas. One has brown on all of one side. I watered them and repotted them in slightly larger pots in hopes they would recover. I am still waiting. I have not seen any changes so far. I also paid to insure the plants. How long should I wait?
Trees came packaged very well to prevent damaging. Both trees are now putting out new growth. One is a bit slower in putting out new leaves than the other but I expect it will catch up. It remains to be seen if these are true Hong Kong Orchard trees which don't put out those annoying seed pods. But I expect and hope that this tree company knows what a true HK Orchard tree is!
Ordered 18 Shooting Star Junipers. Shipping trees from South Carolina to Washington State was a new experience for me. They arrived in less than a week, the soil in each pot still damp. They dont seem to have suffered greatly, one trees top was broken.
Very pleased They kept me updated the whole time the weather was too cold where I live so they held off on my order until the weather was just right for me to plant them When the plant finally arrived they looked awesome did not even look stressed
Tree was delivered as promised and in excellent condition. Tree is planted and is surviving so far. Will know for sure in 30 days.
Generally pleased, but was a little upset with the small root system on all the trees. All but one has leafed out very well. The lone tree indicates it is still alive because the stems show green when pricked.
I ordered two of the 4 fruit trees, they came when they said, shipping delayed due to weather in my area, thought it was great of them waiting to ship to be sure when I received I could plant, got them in the ground and they look great, will review/update next year with report of how well or not they are doing, all interactions with customer service has been great!
Plants were individually boxed and only had a few broken limbs, to be expected. Received a shipment from a competitor that had seven plants in one box. Would definitely buy from again.
I have ordered from all the companies starkbros, tytyga, four winds, and by far the plants and people at Fast Growing Trees are Superior! This Company goes above and beyond let me tell you my story. I ordered my plants a little less than a year ago. I live in N. C and we had an exeptionally long and cold winter so almost all of my plants died. Even though i didnt have a warranty they went back in and let me pay for the waranty and credited me for the plants! WOW you must be thinking! When you see those oher negative revews totally ignore them those people are full of sh**!
I ordered a number of trees, Avocados, Persimmons, Olives, etc. along with 4 mimosas. All were treated the same, huge hole dug, new miracle grow soil, staked and watered here in warm Louisiana. Everything took off well except two of the 4 Mimosa trees. I keep hoping they will still grow, but I don't think so. Everything else is branching and green. These two are just sticks. Sad.
Never in my life have I found a company who is so caring about their customer satisfaction. Sales Department representative Jodrick is so helpful in helping with selections for my region. Customer Service Lisa was very responsive when I wanted to check an order. Not only is the shipping great, the care of the plants come where you can print the instructions. From flowers to fig trees I have found my supplier. I Live in Huntsville Texas. Wow I have read some of the negative responses. Sounds like the shipping company is at fault. We have had nothing but great handling.
I have ordered 12 of Thuja Green Giant more than a month ago to plant them through my fences for privacy. The trees arrived healthy. At least they were all green and they looked healthy. We planted them as they are instructed. Now, it has been a month and 2 of 12 trees are already dead. They dried despite of well care. And one of them doesn't look healthy anymore. I wish I bought them from homedepot, or walmart, I would return them without any problem. I don't recommend it and I will never do it again.
Was purchased as a housewarming gift for my daughter... its been called the Charlie Brown tree. While I laughed I was embarrassed to give it as a gift.
So excited to get this tree but after a few weeks it looks dead. Trying to be hopeful that it will take a turn for the better.
So far, so good. It's a little early to know how the tree will do, but it appears to be O. K. The review should really come a couple of months later.
I ordered, figured it would take close to a week to arrive, NOPE, my order arrived in 2 days! Before my daughters birthday! I opened the box to find the most healthy plant I've ever ordered! Lots of green leaves. I had to scramble to get a pot and everything needed to plant it. My daughter was so excited when I gave it to her. I will be ordering again!
Great experience with ordering, and the trees came in a few days. They are just one stick each, but have a good amount of leaves and are healthy. I would order again from this website for sure!
Website was easy to use and delivery was fast and smooth. Wide variety of products to choose from. As long as the plants survive, I will definitely use again for future orders.
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.

